Missold Stonebridge Insurance to a dying man

[Caz215]

Whilst helping out with the paperwork after my Brother-in-law's recent death we have come across a so-called Accidental Death Insurance policy taken out through Barclays Bank, we know he made 141 payments @ £8.50 per month.

We've been in touch with Stonebridge asking for details of the policy and we're still waiting for the info to arrive but have reservations as to their selling techniques.

We know he went to buy a policy that would specifically cover his funeral plan, he had already been long-term diagnosed with COPD (Chronic Obstructive Pulmonary Disorder) with Emphasyma had fully explained this when buying the policy in Barclays Bank, his daughter was also present during this process.

Does anyone please have any advice as to how we should proceed with this, if at all, or wether we have a case for misselling?

[slick132]

Hi Caz,

 

Are you saying that this policy was taken by your BiL with a view to covering funeral costs, and not accidental death.

 

Playing Devil's Advocate here but, if his daughter was there at the time, why did she let him take this policy.

 

Perhaps more will come to light when Stonebridge reply but you may need to use a formal SAR to Barclays and/or Stonebridge.

 

[BazzaS]

Whilst helping out with the paperwork after my Brother-in-law's recent death we have come across a so-called Accidental Death Insurance policy taken out through Barclays Bank, we know he made 141 payments @ £8.50 per month.

We've been in touch with Stonebridge asking for details of the policy and we're still waiting for the info to arrive but have reservations as to their selling techniques.

We know he went to buy a policy that would specifically cover his funeral plan, he had already been long-term diagnosed with COPD (Chronic Obstructive Pulmonary Disorder) with Emphasyma had fully explained this when buying the policy in Barclays Bank, his daughter was also present during this process.

Does anyone please have any advice as to how we should proceed with this, if at all, or wether we have a case for misselling?

 

"we know he made 141 payments @ £8.50 per month. "

 

141 monthly payments? So he survived over 11 (nearly 12) years since starting the policy??

 

If so, expect them to say : "he had the benefit of the cover he requested (for accidental death) for almost 12 years"

 

12 years of policy would take the policy outside of the period where

The FCA says up to 486,444 customers in the UK, France, Germany, Italy and Spain were "placed at risk of being mis-sold policies" by Stonebridge between 1 April 2011 and 31 December 2012

http://www.moneysavingexpert.com/news/insurance/2014/08/had-stonebridge-insurance-you-could-be-due-a-refund

[Doc2016]

Stonebridge n Barclays no longer have a relationship n when they stopped working together, all Stonebridge products were passed to them alone, they took responsibility for any sales or there products under the Barclays name.

 

Effectively, if you contact Barclays they are going to direct you to Stonebridge.

 

It' happens a lot when banks buy n sell parts to other banks, they take ownership of any historic issues caused by the previous owners.