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    • That's great news and thank you for letting us know. I'll amend your thread title. HB
    • Ironically, 2 weeks after no updates the parcel has been located and delivered today!! So maybe the Evri system is not as bad as it used to be (for me, at least...). Annoying that I spent 3 hours yesterday brushing up on my consumer legislation, but at least I'm well equipped to handle any more issues going forwards! Apologies to have used up the forum's bandwidth and feel free to mark as "resolved".
    • Hi all. Just posting this for other users to take note of. We ordered some furniture from NCF Living in Hull and subsequently cancelled (before delivery) because of poor customer service. They now want to charge us a cancellation fee. (Fat chance). As a little background, they offer immediate delivery (7 to 10 days) on a lot of their products, because it's already manufactured and sitting in a warehouse somewhere. We ordered such an item. 18.5.24 Order placed and £190 deposit paid on a debit card. (0% finance on balance) about £2,000. Arranged them to hold for later delivery, 'cos we were about to move house. 01.06.24 Went into store after house move to fill in their "change of address" form for delivery. Problem: Finance company needed proof of adress. 02.06.24 Went back to store with Solicitor's letter from conveyance process. 06.06.24 Heard nothing further, so went back to store. The evidence had already been approved, but they hadn't told us.A printout of the file was made with notes at the top for store manager get in touch and arrange delivery. 24 .06.24 After an intervening holiday away, we'd still heard nothing, so went into the store to cancel. We were told that "admin" would be in touch within 14 days about the cancellation... Huh?! Asked for contact details of "admin" so I could call them direct (you should ALWAYS keep control of comms), but were told they had none. Went home and did a very painless chargeback for the £190 deposit. (Thanks Co-operative Bank). 25.06.24 Sooo, the day after cancelling, I get the first contact from them ever, trying to arrange delivery! Short summary of the conversation. Me: I cancelled the order yesterday. NCF: I know. Me: So, you've got a cancellation in front of you, but you're trying to make a delivery..? NCF: Well, if you want to cancel, there's a cancellation charge. Me: What costs have you incurred? NCF: We had to order the furniture. Me: It's "immediate delivery", so it's just sat in your own warehouse. NCF: We had to hold the order until you requested delivery. Me: So, it's stll sitting in your warehouse... What have you lost? NCF: You can't just cancel an order without paying the cancellation fee. Me: I just did... Yesterday. Goodbye. I've now emailed their customer services, confirming the cancellation... We'll wait and see... As a side note, there was a retired gentleman outside the store yesterday, buttonholing customers on their way in, warning them not to buy anything there. Apparently, he'd been parked there every day for 3 weeks. He paid £2,500 for a bed which had numerous faults. He was having problems getting a refund, so set up camp outside, to try and get some action. They have had the police visit him 5 times so far. He just explains that this is a civil dispute and they leave. He also showed me a laughable "banning order" that onsite Security have issued him. He said they were quite friendly and sympathetic when he told them the story and said it would probably take several months to go through any possible Court process to evict him. Anyway, I've referred him here. Don't know whether he'll turn up. I'll post further if NCF start playing games.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Forgot to exhibit Blue Badge - now harrassment


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In January I had an appointment at our local hospital for back to back sigmoidoscopy and gastrosopy.

 

Understandably I was extremely scared and when parking in a disable bay I forgot to put my blue badge up.

It was the last thing on my mind.

 

I was in the hospital from 8.30 to 11.30 and when we came out we pad the parking fee and I found I had a parking ticket from te private parking company

 

I just ignored as a friend of mine did hen she got a parking ticket from them and after she ignored letters they seemed to drop it.

 

I was justified in parking there as I had a blue badge which is valid until 2016 but the company have continued to harass me and I have now received a demand from a debt collection agency.

 

I have two incurable illnesses and stress can affect my heart

I have to admit that I am shocked that hospitals can allow the harassment of seriously ill people who they are supposed to be helping

 

. The debt collection are demanding £80 which we don't have as we are upon limited income.

 

I understand that they don't really have any legal powers ad private car parks are covered by civil law so their previous threat of a criminal record doesn't wash

 

what do you think I should do now and what if the debt collectors arrive

 

. The strain might quite seriously be too much for me

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so their previous threat of a criminal record doesn't wash

If you have that in writing then you need to be making a loud formal complaint to whatever industry body they're affiliated to.

 

What's the name of the PPC?

What hospital is it?

What is the name of the powerless toothless DCA?

 

If they do turn up, which they won't because they have no legal powers to be on your property, then you

can quite rightly tell them to foxtrot oscar and close the door, that is if you've opened it in the first place.

 

And if they don't leave your property, or sit in a car outside of your property, then you can call the police and have them removed.

 

Debt collectors are NOT bailiffs, nor will they ever be, next doors cat has more right to be on your property than these

low life bully boys! So don't for one minute feel intimidated by their empty threats.

 

Ignoring PPC's is the old advice and shouldn't be followed.

 

As you say you had every right to be parked where you were.

You paid the fee therefore there is no loss to anyone, but you should go through their appeals process, ericsbrother is a whizz at putting these

clowns back in their box.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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A dca is not a bailiff ignore them

They have no legal powers

 

DX

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Complain bia the PALS at the hospital about the harassment and tell them that you would be more than happy to take the matter to the health secretary via your MP and the local papers. The hospital is respionsible for employing a bunch of cowboys so make them feel the heat in return. Also consider serving a statutory questionnaire on the hospital trust governing body so the underlings cant pretend it is all a mistake or doesnt happen.

As for the DCA's they have no morals, shame or any rights either so ignore everything they say. If they have mentioned a criminal record then you should report to both the FCA and the MoJ (copy to your MP and the hospital twonk who is going to get all your other letters of compaint). Give them severe grif and dont let the matter drop until you have an apology

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