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    • Yeah, I would confirm that anyway, as there is a separate sheet where I have to put in those details and my insurance number and driving licence number. That is on page 2 (page one is their allegations) then page three is a statement that you weren't the driver and space to give details who was driving. Page 4 is an empty sheet for a statement to explain the situation. So I will fill out my details as the driver on page 2, admitting I was driving at the time, and then attach my statement as above as a separate sheet. That should hopefully do it at this stage
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Seems OK, except that you must provide your details (as the driver). Include your name, address, DOB and driving licence number. This is to comply with s172 of the Road Traffic Act. Keep a copy and get a free Certificate of Posting from the Post Office.
    • Dear all, some information/advice required please.   I recently received a Further Steps Notice about a fine from 19/03/2018 which I knew nothing about. It was regarding a vehicle parked on the street without tax ( It was covered up and there because the only key to it had been stolen, I had been away from home  and I was having trouble getting a new key cut and coded to the vehicle )  I had not made a change of address to DVLA which would be why I knew nothing about the fine until receiving the final steps notice dated 29th April 2024 and giving me 10 working days to pay, although the notice did not arrive till May 9th 2024. I emailed the London Collection and Compliance Centre on May 13th 2024 asking for any information and they sent me a copy of the original fine. It is for  £390 back vehicle tax, £85 cost and £600 fine.  I now have received a Notice of Enforcement dated 7th June 2024 demanding payment ( total £1036)  or an arrangement by 6am 15th June ( tomorrow )  My question is is it tool late now to question the £600 fine part of the total amount to be paid ? That amount seems punitive.  Would making a statuary declaration regarding having no knowledge of the original court date apply ? And any other advice gratefully received. I am on Universal Credit and apparently they have already taken £177 via benefit reductions which I wasn’t aware of, but does make it seem strange that they were also unable to contact me.    Many thanks for any assistance 
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Steps towards financial recovery


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Good afternoon,

 

 

Having just joined the site I wanted to introduce myself.

 

 

I've just turned 35. Am married with 3 kids. This is important because I nearly lost them.

 

 

I am a recovering compulsive gambler. This isn't seen as an illness to anybody except another compulsive gambler. My last bet was march 2014. I actively attend GA meetings to prevent relapse.

 

 

Its taken me this long to rebuild trust in my family. My life is miles away from the despair it was in when I gambled, but I still have evidence of my problem in the form of a mountain of debt.

 

 

Although I signed up to a dmp with stepchange in july 2014 my head is still firmly in the sand when it comes to finances.

 

 

I have joined this site to gain control of my finances having gained some kind of control over my gambling. I haven't looked into reclaiming bank charges or PPI or anything so I guess that's where I'll start.

 

 

thanks for listening, i'll keep you 'posted'

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Welcome. Could i possibly suggest you sign up to Noddle :)

 

Its free credit reporting through Callcredit and will given you the chance to see how bad you CRA is!

 

Also once done, please tell us what debts you have. We will help as best we can.

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Hi, I did post a reply with all my noddle info on it, I'll wait to see if it turns up before I send it again. I'm guessing this isn't the place to post it though?

 

 

Where did you post your noddle thread ?

 

Any document you post on the forum should have all your personal identifying information removed before uploading to a thread.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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citizenB,

 

 

I responded to fkofilee's post and sent it to this thread, I can do it again if its ok to post it here.

 

Well as you can see, it isn't on the thread, and it would be automatic - there is no delay in posting.. so I think something must have hiccupped !

 

For sure it is ok to post it up, but please, do make sure you edit any personal information - account numbers, name - etc.

 

Follow the instructions in the link below for uploading.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?431533-How-to-Upload-Documents-Images-on-CAG-Immediately-(you-do-not-need-10-posts)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Here is my noddle information..

 

Original Creditor: MBNA

DCA: LINK

Amount OS £ 4970

Start Date 28/09/05

Default Date 29/11/14

Arrangement to pay? £28.55 Stepchange

 

Original Creditor: Natwest

DCA:

Amount OS £ 7865

Start Date 02/06/12

Default Date 16/05/14

Arrangement to pay? £33.05 Stepchange

 

Original Creditor: Tesco

DCA:

Amount OS £ 2762

Start Date 10/09/12

Default Date 26/06/14

Arrangement to pay? £10.73 Stepchange

 

Original Creditor: Bank of Ireland (Post Office)

DCA:

Amount OS £ 6375

Start Date 02/11/11

Default Date 16/08/14

Arrangement to pay? £44.47 Stepchange

 

Original Creditor: Barclaycard 1

DCA:

Amount OS £ 12223

Start Date 20/01/11

Default Date Listed as Late payment but received letter recently saying defaulted

Arrangement to pay? £70.08 Stepchange

 

Original Creditor: Barclaycard 2

DCA:

Amount OS £ 4218

Start Date 21/01/05

Default Date Listed as Late payment but received letter recently saying defaulted

Arrangement to pay? £23.19 Stepchange

 

Original Creditor: Santander Loan

DCA:

Amount OS £ 9831

Start Date 04/11/11

Default Date 19/08/14

Arrangement to pay? £83.93 Stepchange

 

Original Creditor: Lloyds Overdraft

DCA:

Amount OS £ 653

Start Date 25/08/06

Default Date 30/10/14

Arrangement to pay? £ 6.58 Stepchange

 

Original Creditor: Santander Overdraft

DCA: Westcot (not listed on Noddle)

Amount OS £ 983

Start Date 22/10/09

Default Date 10/10/14

Arrangement to pay? £ 8.31 to westcot from Stepchange

 

There is an HSBC overdraft as well that isn't listed on noddle for circa £700

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Righto, well it looks like they mostly defaulted fairly recently.

 

Do you know if there are any penalty/default charges on any of these accounts.

Was there any Payment Protection Insurance that might have been mis - sold ?

 

IMHO, you need to take this slowly as there are quite a lot and sending away for information in one go is likely to swamp you with data.

 

Individually you need to send to each company a request for a copy of the agreement (CCA). You can do this by using the draft letter from the link below. You will need to enclose a Postal order for £1.00 for each request. Obtain a free proof of posting from the post office and keep it with your copy of your request. Also photocopy the postal order before enclosing with your letter. Keep the Postal Order receipt - just in case you need to follow up and they say they didn't receive it. This request should go to which ever company is the current owner of the debt. They have 12 working days + 2 for posting in which to comply with your request.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387435-CCA-Request-Consumer-Credit-Act-1974-**Updated-January-2015**

 

Then - if you establish if there was PPI on any of the accounts, you should send a Subject Access Request. This will cost you £10.00 per company, so cost alone means that you should send these out one at a time. This should provide you with all the data the company holds on you in respect of your financial history with them. They have 40 calendar days in which to comply with your request. You can use the draft request from the link below. Again, obtain proof of posting and photocopy your postal order before sending. This request should go to the Original Lender/Creditor.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-**Updated-January-2015**(1-Viewing)-nbsp

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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CitezenB,

 

 

Thank you for your post. I'll get on the CCA's straight away. I don't believe I have had any charges or been mis sold PPI, I shall check what statements I can find, and the SARs as and when they come in.

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You are paying out in excess of £300 per month, can you afford that with certainty, or is the amount leaving you with no spare funds so that something unexpected happening could make you default ?

 

And, congratulations in standing up to and beating your habit.

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Just send out the CCA requests in the first instance - lets see what responses you receive to those first :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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You are paying out in excess of £300 per month, can you afford that with certainty, or is the amount leaving you with no spare funds so that something unexpected happening could make you default ?

 

And, congratulations in standing up to and beating your habit.

 

I used to pay 726 but that was in my previous job. In order to stop gambling i made some big life changes and one of them was changing jobs. I work for a limited conpany now in my wifes name for obvious reasons; bad credit in my name and to limit my access to sums of money.

 

I only get minimum wage and so does my wife with the odd dividend. One of the conditions on me not getting kicked out (at least to start with) was that the debt was my fault and therefor my problem. Technically i cant afford any repayments but i didnt want to not repay as it was my own doing. So we set it at 321 a month.

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You need to look at finances and adjust your repayments to suit

If you are managing with priority debts council tax rent or mortgage and utility bills all is well

 

If you need to reduce payments so be it,your credit rating won't get any worse than it already is!

There is light at the end of the tunnel

Keep going

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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