£1500 frozen in account after abortive online euros exchange attempt - help

[louisb1986]

Im going to France on Friday

 

 

last Monday i tried to buy euros online.

i tried 4-5 different company's to get a good rate but i could not buy through any of them

because i had recently moved house and didn't pass their identity checks.

 

 

One of these company's has frozen over £1500 out of my bank account since Monday and my bank nationwide are doing nothing.

 

 

i don't know which company has frozen the money as it only says on the statement travel money.

 

 

i ended up going to the post office to get my euros,

 

 

now am left skint until this money is returned.

 

 

can someone please help on this as i only have a few days till i go.

[dx100uk]

have you phoned nationwide and asked when it will be released?

 

 

dx

[louisb1986]

i only noticed yesterday morning when i went to pay a bill online and my card was declined.

 

 

I then phoned nationwide and they said to wait until Monday night.

 

 

What happens if my money will not be returned?

 

 

how can i push the situation as i have booked the car in for a service tomorrow morning

[unclebulgaria67]

Nationwide would be able to find out which merchant had reserved £1500 of your money through the central clearing system, but they are hoping it gets automatically cleared as the transaction failed. But it could take 3 working days to get cleared, so the £1500 is accessible. If you found out from Nationwide which merchant, you might be able to give them a call to resolve it quicker.

[louisb1986]

all nationwide would say was the company was called travel money on the statement. i used companys from compare travel so should all be reputable.

 

The transaction happened on monday the 29th of june, so if its not back in my account by tomorrow night, what should i do??

[unclebulgaria67]

all nationwide would say was the company was called travel money on the statement. i used companys from compare travel so should all be reputable.

 

The transaction happened on monday the 29th of june, so if its not back in my account by tomorrow night, what should i do??

 

Compare Travel might be able to assist with who Travel Money are, so you can contact them. Think they must be sat on your money, as it should be back in your Nationwide account by now.