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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sole Heaven - Distance Selling Regulations query


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Hi all,

 

I bought a pair of trainers off Sole Heaven via their online store with a discount code through my debit card on paypal.

 

However I would like to return them, I went to speak with the sales assistant via phone regarding processing the return to be referred to this on their website:

 

"DISCOUNT CODES

 

If you have used a discount code on your order all sales are final. We do not accept any exchange or refund on items relating to that order.

Please refer to specific terms relating to each individual code."

 

Is this definitely 100%? I ask because of distance selling regulations and things relating to that. If it is right I will let it go and will sell them via ebay, however this is the first time i've come across a refund policy like this.

 

Thanks in advance

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you can retrn then

no matter if its discounted

 

 

the DSR regulations are now old hat

 

 

try:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you can retrn then

no matter if its discounted

 

 

the DSR regulations are now old hat

 

 

try:

 

Thanks for the reply and information, they have refused over the phone to take them back and have not replied to my emails.

 

What can I do about this now?

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Summary of Consumer Contracts Regulations

 

x

 

Thanks for the reply, I had a read of this the other day but i'm just wondering how to go about getting this refund sorted as they are outrightly refusing and they don't have a head office that I can write a letter of complaint to.

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Give CAB a call, obtain a Refernce number from them. Write to them. Here is an example of a letter/template, you clearly need to amend it.

 

Add the following to the letter:- CAB / TRADING STANDARDS Ref No: XXXXXXXX

 

Send it Recording Delivery to their Registered Delivery.

 

http://www.adviceguide.org.uk/wales/consumer_w/consumer_different_ways_of_buying_e/consumer_buying_by_internet_mail_order_or_phone_e/consumer_cancelling_a_distance_sale_order_e/cancelling_a_distance_sales_contract_goods.htm

 

I believe this is thier address:-

 

Love of Sneakers Limited

43 Hoults Yard, Newcastle,

NE6 2HL, United Kingdom.

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