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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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help required regarding TFL prosecution - **SETTLED BEFORE COURT **


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Have you checked on Royal Mail as to which employee has signed for your letter?

 

I did give the court date. Just a bit worried if friday is too late because court date is soon and the letter said I need to reply to court at least 3 days before the court date.
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Yep, next Wed, from what the OP is saying, he sent his letter to TFL Special Delivery, but they have lost it. He should have chased it up straight away, sounds like he chased it but gave up. It's 'very unfair' if they have lost it.

 

Court date is the 29th of this month, Rebel.

 

HB

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You should be able to check online, with Special Delivery, there should be a signature:-

 

https://www.royalmail.com/track-your-item

 

Ring the Royal Mail up, you don't need to go to the post office.

 

I checked online and it only said delivered on 2nd Jul. No name. If I go to post office, will I get a name?
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You should be able to check online, with Special Delivery, there should be a signature:-

 

https://www.royalmail.com/track-your-item

 

Ring the Royal Mail up, you don't need to go to the post office.

 

Oh your website have singature! I only used the post office website which only said it was delivered. I just downloaded it and mailded to TFL as extra evidence.

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Call the person that replied to you who said he will comeback to you ASAP, tell him you have further info, a signature, tell him that you need to respond shortly, also this is 'very unfair' as they lost your letter and that is what you will tell the Judge.

 

Before you call write down exactly what you are going to say.

 

I have sent the complaint letter on Monday and another officer has replied just saying will get back ASAP yday. How long does it take normally? In such case, should I still reply to the court summon?
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Call the person that replied to you who said he will comeback to you ASAP, tell him you have further info, a signature, tell him that you need to respond shortly, also this is 'very unfair' as they lost your letter and that is what you will tell the Judge.

 

Before you call write down exactly what you are going to say.

 

I was told that my case was adjourned for 2 weeks, so I think I don't have to reply the court letter now. Do I need to do anything else?

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I would check with the court to see if that is correct. So far communication hasn't been great between you and TFL.

 

They didn't respond to your initial letter, they ignored your emails and they say 'they will call you back', but never do.

 

I'm guessing the adjournment is so they can look into why they haven't responded to your initial letter, when they have clearly received it and signed for it.

 

I was told that my case was adjourned for 2 weeks, so I think I don't have to reply the court letter now. Do I need to do anything else?
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I'm guessing the adjournment is so they can look into why they haven't responded to your initial letter, when they have clearly received it and signed for it.

 

I would think you are spot-on there rebel. I should think the file has been marked 'adjourned for review'.

 

Of course that review may show that a response was sent by TfL and perhaps the OP has not received that although from what we have seen posted here, it does seem unlikely in this case.

 

Any administrative difficulty will be addressed, but of course any failings in that area would not negate the original alleged offence.

 

The OP should notify the Court in advance of any dates s/he wishes to avoid so that if TfL do not agree settlement (they are not obliged to do so) the Magistrates Court can take those dates into account when setting the matter down for any further hearing.

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How can I contact the court? The letter I got from TFL only have the court address. Shall I find the court contact number and call? Or have to be post? Can I discuss the court date directly to the court? Is it possible to request to postpone to next Feb?

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Find the number and phone the court just to check that it has been adjourned, postponement until Feb will not be possible.

 

 

 

How can I contact the court? The letter I got from TFL only have the court address. Shall I find the court contact number and call? Or have to be post? Can I discuss the court date directly to the court? Is it possible to request to postpone to next Feb?
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rebel is right, you can telephone the Court office, but it is always best to also put something in writing as this will be added to the Court file and avoids all doubt about what might have been said on the telephone.

 

Very occasionally I have experienced cases where someone has later said that they have telephoned the Court to say they could not make a particular date, but that message has not reached the Court file and the case has been heard in absence. It is always best to try to avoid any such risk.

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Let us know what they say. Get them to send you an email with the new date.

 

I tried to call the court but I was told that the court date was not changed. Did TFL lie to me in such case? I think I will confirm with TFL again.
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Let us know what they say. Get them to send you an email with the new date.

 

 

It is the Court who will confirm any adjournment date. TfL would have to apply to the Court for that, but it appears that it is the OP who is asking for adjournment, not TfL. If TfL don't have any reason not to proceed, they may not want to apply for adjournment.

 

 

I tried to call the court but I was told that the court date was not changed. Did TFL lie to me in such case? I think I will confirm with TFL again.

 

 

If you have definitely been told by the Court office that the date of hearing to which you are summonsed has not been changed, you should make absolutely sure that you respond to the Summons on or before the date that you have been given to attend. If you plead 'not guilty' by letter the case will be adjourned for a trial to take place. That will allow for all of these other issues to be assessed and possibly resolved before the new date.

 

You can respond to summons in writing or in person. If you are doing it in writing you are getting very near to the date of hearing and I suggest that you either deliver your letter by hand yourself, or send it by special delivery to make sure that it reaches the Court in good time. I suggest that it would be much better for you to attend if you can.

 

If you do not make sure that you have responded in good time, you may find that the Magistrates decide to hear the case in your absence and in absence of any submission from you, which is very likely to result in a conviction.

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Would it be too late if I plead not guity to court now? I remember the court letter said I should reply at least 3 days before the court date.

 

I emailed TFL earlier today but have not got any reply yet.

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Would it be too late if I plead not guity to court now? I remember the court letter said I should reply at least 3 days before the court date.

 

I emailed TFL earlier today but have not got any reply yet.

 

 

No, you can attend Court on the day and plead 'Not Guilty' in person.

 

Today is 27th, if you cannot attend on 29th you need to fill in the plea form that you have received with the Summons then you can deliver that by hand to the Court office today or tomorrow, but I would not rely on the post now that you have left it so close to the hearing date.

 

If you deliver a plea by hand today or tomorrow, I would call the Court first thing on Wednesday morning and check that it has been passed forward to the relevant courtroom.

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No, you can attend Court on the day and plead 'Not Guilty' in person.

 

Today is 27th, if you cannot attend on 29th you need to fill in the plea form that you have received with the Summons then you can deliver that by hand to the Court office today or tomorrow, but I would not rely on the post now that you have left it so close to the hearing date.

 

If I plead not guilty on the day, it will be rearranged too? I can give the letter to court in person, but I want to hear from TFL first today. Is that ok?

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Tfl has just replied that they will attend the court and request the date change and no need for me to attend.

 

Would it still be good for me to attend on the day to meet the prosecutor to have a talk?

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I wouldn't rely on TfL asking to adjourn the trial on your behalf.

After all they want a trouble free conviction and they could easily "forget" or "confuse your file with another one" and go ahead on the day.

Better to let the court know yourself.

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Would it still be good for me to attend on the day to meet the prosecutor to have a talk?

 

 

Yes, king12345 is absolutely correct. As I have previously said, for avoidance of doubt and risk, I would attend Court if I were you.

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Hi sddxac

 

Go prepared as they guys have said.

 

Go to the hearing, but go prepaired just incase as suggested TFL negate to ask for an adjournment.

 

Explain what happened regarding the travel card usage - borrowed from friend. Explain that for the last 5 years you've always bought your own Oyster Card (take bank statements). Explain any mitigating circumstances, i.e. financial circumstances.

 

Explain to the Judge that you responded to TFL's letter, sent it Special Delivery.That the letter was received by TFL, print off the signature take that with you. TFL did not respond toyour letter. TFL did not respond to your follow up email's in July, print them off.

 

Say that you just received a summons recently. You contacted TFL by phone, they promised to contact you but never did. You sent a letter to the Managing Director, they began to communicate with you, although vaguely. Explain that this is 'unfair' treatment from TFL. They get it right in every other case.

 

Write all this down with dates.

 

Tfl has just replied that they will attend the court and request the date change and no need for me to attend.

 

Would it still be good for me to attend on the day to meet the prosecutor to have a talk?

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Hi sddxac

 

Go prepared as they guys have said.

 

Go to the hearing, but go prepaired just incase as suggested TFL negate to ask for an adjournment.

 

Explain what happened regarding the travel card usage - borrowed from friend. Explain that for the last 5 years you've always bought your own Oyster Card (take bank statements). Explain any mitigating circumstances, i.e. financial circumstances.

 

Explain to the Judge that you responded to TFL's letter, sent it Special Delivery.That the letter was received by TFL, print off the signature take that with you. TFL did not respond toyour letter. TFL did not respond to your follow up email's in July, print them off.

 

Say that you just received a summons recently. You contacted TFL by phone, they promised to contact you but never did. You sent a letter to the Managing Director, they began to communicate with you, although vaguely. Explain that this is 'unfair' treatment from TFL. They get it right in every other case.

 

Write all this down with dates.

 

I think I will go to the court as you guys suggested and prepare the whole details about my case. If the TLF prosecutor has requested to adjourn the hearing, do I still need to tell everything to the judge?

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I think I will go to the court as you guys suggested and prepare the whole details about my case. If the TLF prosecutor has requested to adjourn the hearing, do I still need to tell everything to the judge?

 

 

It is best that you don't overcomplicate things before you get there.

 

Be prepared, take any papers that support your version of events and speak to the prosecutor before going into Court.

 

If you need to do so, the Legal Advisor at Court will give you guidance as to how to put your explanation if it is required.

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