Natwest gold packaged account fees reclaiming **WON £1100!!**

[zuzanka23]

oh thanks, I think I understand now.

 

 

what do you think about the post earlier?

 

 

about their calculating what they refunded me?

 

shall I ring them back again for better explanation?

[Guest]

oh thanks, I think I understand now. ..?

 

 

wait see what dx etc say first, i could be wrong!

 

might be an idea to get them to put things in writing?

[zuzanka23]

ok I will call them again and ask them to explain everything in writing thanks

[dx100uk]

not a bad idea but I don't think you'll understand it then.

 

 

to clarity......

 

 

you CANNOT simply use the interest stated linking that with 'anything'

to simply say 'those two items caused me to be over £1300 so your owe me more.

 

 

you need to understand 'what' your are arguing about.

 

 

'whatever' cause the interet figure in 'a' month

was made of a variety of things.

 

 

their package fees

YOUR spending

the interest the £1300 OD is costing you.

 

 

so

a % of the int charged will be YOUR SPENDING

a % of interest charged will be THEIR PACKAGE FEES charged to that month.

 

 

so you will need to workout 'what' % of the int WAS the accumulated package fee to that date

 

 

if say you opened the account on 1st jan 2009

 

 

feb £15

mar £15 [accumulated now £30)

apr £15 [sum now £45]

 

 

geddit?

 

 

dx

[zuzanka23]

So I need to work out what the interest of those figures was? Way too complicated and its going to take me ages.

I phoned them up today and asked them to give me an explanation in writing how they came up to £54 refund. They said they will either give me a written explanation or they will reopen the complaint. So the complaint was already closed to them.

[Guest]

yes, seems wld need to distinguish between what your spending cost, and what the missell cost was. otherwise, take the 1100k and close it.

see what their letter says first.

[zuzanka23]

Their letter didnt say nothing to help me work out how they came up to the amount. I dont think I can work it out as it seems too complicated

[Guest]

what did they explain, did they provide a breakdown of their calcs? has it been reopened? eg re #156

[zuzanka23]

No they basically just said the same they said in the first letter. That they refunded charges that were caused by package fees and thats all. They didnt include any breakdown. I feel like writing them a letter asking them for a proper breakdown as I asked them for this on the phone and they didnt provide it. Its not been reopened tho but I think they can reopen it if I write to them. What do you think?

[intend]

subbing as about to start a claim

[caro]

Any update on this zuzanka? Did you manage to get the charges back or the interest rate that they charged you?