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Thompson website error resulting in wrong flights booked


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Hi There

 

Wonder if anyone can help please.

 

We were on holiday with the family in Mallorka and whilst in Mallorka tried to book our flights back home to East Mids Airport.

 

Towards the end of the holiday we decided to start looking for various flight options with different airlines and used ryanair, jet2 and thompson websites to compare flight times and prices.

 

Thompson has shown available flight in the day on the 24/08/2014 and we decided to book it and stay a bit longer.

 

Bare in mind we have tried booking Thompson on a few occasions for a couple of days however they were showing flights one minute and then once the page is refreshed they would disappear. We thought it was due to their own holidays not sold last minute they would sell flight seats to general public at a reduced price, but they would disappear because it would have been sold or something.

 

Anyway, we we happy with the flight time and date and proceeded to booking it. Booked and paid. Thompson booking process took only a few minutes - we have paid with the credit card and it didnt even ask for the security letters or numbers.

 

As we were supposed to flight out in 2 days we thought we would check in at the same time and this is when we have realised that the booking was made for the 24/05/2015!!!

Somehow , somewhere in the computer world the dates changed during the booking itself.

 

We have selected correct dates in the original search, selected correct time and date for the flight and booked. Confirmation came however for the date in future!

 

We checked and Thompson is non refundable airline. We called credit card company and advised them of the incident.

 

When tried to go back and rebook the correct flight ( Thompson customer service line was permanently engaged) - they were no longer available!!

 

We had to pay for another tickets with Jet2 in the end.

 

Once were came back home we have raised this issue with Thompson - however they did not want to know and not even interested in giving us a credit note or vouchers to change for another date or flight or location.

 

We are raising complaint with the credit card under s75 of CCA1974

 

Ironic thing is - we cannot fly out of Mallorka on the 24/05/2015 at 12pm as we are getting married here in the UK at 2pm! So its not like we have made a mistake in dates or anything.

 

We are desperate to get the money back or credit towards another flight or a refund as not really interested in Thompson flights at all at the moment.

 

Can anyone help with any suggestions please?

 

thank you in advance

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Hi elenaverdi

 

Welcome to CAG

 

You've made a Section 75 claim, so wait for a decision on that.

 

In the meantime put your case to the MD.

 

Write a Formal Letter of Complaint mark it as such. Explain what's happened, how they have let you down and what you want them to do.

Ask for a full refund, see what they offer.

 

Send it to:-

 

Ms Chris Browne

Managing Director

Thomson Airways

chris.browne@thomson.co.uk

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  • 1 year later...

apologies for such a long reply.

we have tried to write to the MD and his secretariat office then responded that they cant help as there were no errors with their website etc.

we have lost our money and now will never use them again

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How did the s75 end up?

As this was a couple of years ago now

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credit card werent helpful either - they asked for a final outcome letter from the airline and commented that there were no error. we have tried all routes. and werent even unreasonabe - we just asked for a credit note so we can perhaps use it for another holiday. they were having none of it.

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If you have had a final response from the airline then your only option left is to issue a claim in the county court.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Click Here To Make A Donation

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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