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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Employment ET - Not being paid for hours worked? ***WON WITH COSTS***


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You said

 

"I've brought these issues up with them several times, I've sent 21 emails over four weeks and several phone callsicon. Managers say they'll come and see me about it but don't turn up. Also being met with a wall of silence to emails. I've even emailed the CEO and been ignored. Been on the phone to human resources today and been given the regional managers phone number but he's not picking up sonive put it in writing via txt message."

 

Were any of these a written piece of paper using the words "formal grievance"?

 

What is your company's policy on grievances and have they followed it?

 

Yes, three weeks ago one of the replies said "your comments have been noted" I specifically told them the comments were clearly not being ignoref and I would therefore want to make a formal grievance-then laid out all the reasons why.

 

Just to add, I am still no further forward!

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First thing that is important to highlight is that you have less than 5 months service with the company. This rules out constructive and unfair dismissals. The reason that would be important is that they can do a "No Fault Dismissal" without many consequences. This means that asserting your rights may leave you vulnerable.

 

"the other two I work with want to go early everyday, and because we have to clock in the company are now saying we only get paid when logged in. The problem I've got is one of the staff members who wants to go early is the keyholder. So if she goes early, which she does every night, I'm left with no choice but to go to, and lose pay. The only other choice I have to get my contracted hours is to be locked in the building over night!!! Clearly that's ridiculous. The company are aware of this but have done nothing about it. I really don't think it's fair for me to lose wages because someone else wants to go early. Not really sure were I stand with this point. I was under the impression they have to pay contracted hours even if the work isn't provided? "

 

Can you not find your own way there? Im afraid there is not much scope here for you. Getting to and from work is your responsibility.

 

As for the time and a half, if this is not written down in policy you may find yourself arguing between custom and practice and "Managers Discretion"

 

Other missing wages requires you in a grievance if you follow that route, to state what is missing and why it is owed in a clear fashion. If the Grievance fails then you have the option of a tribunal for unlawful deductions or a small claims action.

 

Being pragmatic

 

Id be looking for alternative employment.

 

This has nothing to do with the OP getting to and from work.. it is about someone locking him out of the system because they are the key holder/main password keeper !!

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Yes, two weeks ago one of the replies said "your comments have been noted" I specifically told them the comments were clearly not being bored and I would therefore want to make a formal grievance-then laid out all the reasons why.

 

Just to add, I am still no further forward!

 

 

 

To ask again; what is your company's policy on grievances and has it been followed

 

 

Be aware that "I want to make a grievance" is not the same as saying "this IS a grievance."

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Guest topcat14

The OP is getting nowhere here !!

 

Hacked Off ....Have you got a copy of the employee handbook, this should give you the Grievance procedures, if not I suggest you ask for one as soon as possible.

 

You should write to the person named in the grievance procedure explaining in a bullet point fashion all of the issues you have raised. The company procedure should tell you how long it will take to get an acknowledgement and response to your written letter.

 

The procedures need to be exhausted before you take any further action.

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Wow hostile!

 

 

 

No, trying to help and irritated at getting half answers which mean that I can't!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Guest topcat14
As stated in the original post, all avenues have been exausted and early notification has been done with acas, they are also ignoring acas.

 

ACAS early notification is just the way to attempt to bring parties together and is time limited.

 

If you have followed the internal procedures and not had any response, my opinion is continue along the same path with ACAS towards a formal resolution of a tribunal. Be sure have everything documented.

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Then you should probably 'make your own way' To the original post and re read it.

 

Out

 

And indeed, the greivance process is not described there either.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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