Killsville v Lloyds TSB

[killsville]

Subject Access request letter prepared and ready to be sent with £10 fee.

 

Watch this space for further progress!

[freebird]

good luck mate, take some time to look through the FAQ and some of our posts in the Lloyds section....that should help to keep you on track

[killsville]

Further progress has not been forthcoming!

 

I have just checked with the Post Office and they have lost my SAR letter which was sent recorded delivery.

 

Back to the Post Office in the morning to send one Guaranteed Next Day Delivery. Oh, and to get a claim form to claim off the useless idiots at the Post Office! (Apparently I can claim the value of 100 first class stamps, so another £32 for Killsville's back pocket!)

[killsville]

Well, Royal Mail have totally cocked the job up by losing my SAR letter and cheque.

 

Called Royal Mail and gave them a good ticking off down the phone. Have sent a claim form off for the lost mail.

 

Prepared a new SAR which I will send Registered Post (apparently this is fully tracked and should not go missing!) at a cost of about £4.

 

Will hand deliver a copy of the SAR as a matter of courtesy to 'my friends' at the local branch just so they know what is happening. They usually all run for cover when I walk in!

[freebird]

poor you, I've had my fair share of letters going missing too.

Can you fax over the SAR too and foloow it up with a phone call. I know I'm telling everyone to fax right now but it's a sure way of them receiveing things quicker !

good luck

[killsville]

Yes Freebird, I'll fax it to 'em! Do you have a number where I should send it to?

 

Mind you, this is Lloyds TSB we are talking about. I filed a complaint a while ago and sent it by both post and fax. The stupid idiots still lost the letters for 2 weeks.

[freebird]

try these numbers..

0121 633 5411

 

0121 633 5411

 

or

 

0121 600 3623

 

ask them their fax number when you get the right one.

 

sorry to give you three but all these are numbers that other posters have used too.

 

I have SCM's fax number but not the right fax for the SAR...I'll try and find though and post it tomorrow.

[killsville]

Cheers for that Freebird.

 

I'll try the numbers on Monday as I have a rare day off work. Teasing lloyds TSB should keep me occupied!

[killsville]

Statements arrived this morning.

 

Will get schedule and LBA prepared over the weekend.

 

We're off and running!

[killsville]

OK, so I just realised I put LBA in my last post. I'm getting ahead of myself! I'm only at the preliminary request stage at the moment!

 

Anyway, now I know what I'm doing, I have prepared my schedule and will deliver it with my request for payment to the branch tomorrow.

 

Total claim will be about £1600 and if they decide to drag their feet, there will be a nice chunk of interest to go on top of that!

[killsville]

The post arrived yesterday and I was shocked to have heard from Lloyds TSB, bang on the 14 day limit.

 

I thought I'd get a straight 'sod off' letter, but they have in fact offered me £750 to 'go away'.

 

They don't know me very well and will soon realise that whilst this is the season of goodwill, it does not apply to********edit *******Lloyds TSB. The fight moves on to round two.

 

May the Yuletide log slip from their fire and burn their bank down!

 

Compliments of the season to all members of CAG and good luck with all your claims in 2007!

[killsville]

Just checked my account and the £750 is already in there! What a Christmas present!

 

With any luck I'll get the rest back before I go on holiday in March!