how to get records from lloydstsb

[bob the cabbie]

already had part payment from lloydstsb between 2000-2007 but they say that unless I can produce some documented evidence that I was paying ppi on the same credit card between 1995-2000 they don't have case to answer even though they have a signed credit agreement from me they won't pay out have proof that I spent in excess of £35000 on card

[havinastella]

Hi and welcome to CAG.

 

Even though we know and they know they will have all details on this account, they hide behind the Statue of Limitations and will only send information going back 6 years. They should keep all information for 6 years after closure of the account for money laundering reasons.

 

You could try sending the SAR in the Library section and see if they mess up and send you the information you require.

[dx100uk]

I've seen two sars from Lloyds that went back to 1995

 

go get 'em

 

the FOS also allow you to apply an avg payment for the months you do not know

going by the info you do know.

 

its also worth noting that Lloyds

have on several occasions use their 'default' payment sum

which comes in at bout £1200 whereby they have no info

other than they know the customer 'had' PPI.

 

dx

[bob the cabbie]

thanks for heads up on SAR been in touch with FOS today re this ongoing complaint(3years)

 

FOS dealing with it at specialist level and case officer now refering it to her superiors

as she feels lloydstsb have been less than co-operative

[bob the cabbie]

had FOS on case since 2012

 

now in 3rd year for this ppi complaint

 

had conversation with specialist at FOS today recomending that it be put up to their executive level

 

as thinks lloydstsb been uncooperative holding off on SAR just now to await their(lloydstsb)response thanks for info

[dx100uk]

ok good lets see then

 

dx