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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Good evening all.


This is a rant at those nice people at Brighthouse.


My partner and i decided we wanted a new laptop as the one we had was on its last legs.


We opted for the samsung 23 inch touchscreen version which is a monitor, keyboard, mouse and remote control.


No shops had this in stock so we went for a quality refurbished one which was only available from a store local to Leeds.


The lady in the shop said they would deliver it to the store and we could pick it up from there.


To speed the story up The pc was picked up from the store yesterday

it was in a brown box secured with tape.


So far so good.


Got the box home and was really looking forwards to setting up.


On opening the box i expected to see the original samsung box in there but nooo.

The monitor was wrapped up in bubble wrap and some styrene blocks holding it in place.

Hmmm not good so i carefully removed the monitor and put this on the side.


I went back to the box to get the other essentials out ie the mains, keyboard, mouse remote and instructions But they were not there.


All that was in the box was somebody elses returns note for a tv

ripped up

but all there Name full address customer number etc.

It was too late to ring the store.


This morning my partner rang up and explained all this got the normal i will ring you back which they did not.


Five phonecalls later and it is still not sorted. T


hey have to cantact a woman who was not in today (no surprise there)

The store where the pc came from originally does not have the parts they should have sent with it

and the icing on the cake happened earlier when i switched on the monitor to be greeted with a home screen

which had not been reset from the Store and was still asking for Brighthouse password...


.. The monitor is going back tomorrow as they have really peed us both off now.


Quality refurbished according to them means that the pc would have been reset to factory settings.


Have the broken any Laws, rules with regards to another customers personal information being in the box

and by also supplying an item which is clearly not as described.


...Many thanks for reading my rant.:mad2:

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I would have thought with your previous issues with BH


you would have avoided them at all costs.



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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That's the thing been with them for a few years with no problem after their last spat with the other half. They ring up as she is a valued customer offering discounts etc. Due to things going a bit belly up we have had to buy things from them.

Edited by monty76
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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The best thing to do with this is take it back and cancel everything

They will be charging you high amounts for a second hand product that when it fails to work they won't do anything about it


They are a awful company who like to bully people over the phone or on there own doorstep


As you have found out they do not ring you back they do not care

Quit wile you can

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If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Yes Look at when the last post post was written. 2010 and no problems since.




It seems you are talking down to me so please don't do it.


I came on asking for advice.

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Guest Ann-Marie at BrightHouse

Good Morning Monty76,


I am sorry to hear that you are unhappy with your purchase.


Can you please send me your details to [email protected] quoting reference F0697141 or give me a call on 0800 526069 and I will be happy to get this resolved for you as quickly as possible.


Can you please keep the thread updated with any information you have.


Kind Regards



Web Relations Team

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