BH tried to claim money for TV - now ignoring fees reclaim

[watts320]

I have given my goods back to Brighthouse, due to me not having the money to spend on it,

but now im in a safe financial state, I would like to ask if I can have my goods back.

 

Im not sure sure if they have sold it on, or they kept it.

 

Its obviously to late to ring and ask.

 

So wondering if someone on here could shed some light on what they have done with the goods.

 

Thanks.

[renegadeimp]

If you returned them and the contract ended, then theyre gone. You'll have to retake them. However, i would SERIOUSLY advise against doing that. Especially when the same items can be found elsewhere for less than half the price.

[havinastella]

Hi and welcome to CAG.

 

Your first mistake was handing the goods back. Did you receive any paperwork for the handed back goods?

 

What does it say?

[renegadeimp]

Also, if youve handed them back, youd better not still be paying them anything.

[watts320]

Erm. No I never got any paperwork when I handed the goods back.

 

I dont believe im paying for them as I havent paid anything since it went back which has been about a month now.

 

I have a TV out with them which Im still paying, well sort of.

 

Ive got into some financial difficulty, but im back on track and they have been to my door and took my last 11.50 off me for my tv payment.

 

But said I still owe money (which I know I do) .

 

.. The BH woman walked off into her van, and they have been trying to contact me to get my account up 2 date with my TV.

 

But I wouldnt mind havin the goods back I returned (i didnt recieve any paper work, I just signed a letter to say I handed it back, which she kept)

[dx100uk]

they are not bailiffs and you should never hand over money at your door to anyone!!

 

as for the goods they have I believe 1 month is ok

 

you just ask for them to be returned.

 

how far are you in to the deal

 

might be an idea to cancel?

 

you'll have been paying OPTIONAL OSC and DLC insurance?

 

you do realise you can reclaim these and now p'haps owe them nothing?

 

dx

[renegadeimp]

If you have handed the item back, you shouldnt be paying anything. if you took out their insurances and have any charges on your account, get reclaiming.

[watts320]

Im going down to my local BH store tomorrow to pay em what I owe so far with my TV. I will defo ask for my other item back, but will they give me it straight back or will they want to see I have financial safety again? Because I dont have any proof like wage slips at the moment.

 

The payment I made on my doorstep was through bank card.

 

It was 2 weeks ago when I gave them the item back, but still have the TV. I have had OSC on the TV out since I got it and am nearly finished paying for it. I have never had any problems with it and never used the OSC so could I claim that back, and what about all the late fees ive had, there is like over £100 in late fees, would there be a way to claim that back?

Edited January 14, 2014 by watts320

[leonmassey]

You can get all your fees back plus interest included your insurance payments.

[Guest Ann-Marie at BrightHouse]

Good Morning watts320.

 

We always seek to work with customers who have missed payments to help them find a way of getting them back on track. This includes offering to downgrade the item to a less expensive model or returning the item for a short period of time whilst freezing payments.

 

If your goods were handed back on a 'Pick Up And Hold' basis then we can look to return these goods to you. The store will want to see that you are in a position to re-activate the agreement before allowing you to take on the additional credit.

 

Can you send me the full details of the main account holder to [email protected] or contact me on 0800 526069 quoting reference F0688805 and I will be happy to look into this for you.

 

Kind Regards

 

Ann-Marie

Web Relations Team

[watts320]

How can I go about reclaiming what i can?

 

Ive spoken to the store today and they have said the item, was sent back (whatever that means). So they no longer have it.

Edited January 14, 2014 by watts320

[renegadeimp]

If you dont have all statements then youll need to sar brighthouse. You can reclaim all insurances and charges at the interest rate they charged you. This will pretty much clear any debt with them. If I were you id go somewhere else.

 

With bh you are paying 4-5 times what every other company charges.

[Guest Ann-Marie at BrightHouse]

Hi watts230

 

As renegadeimp has mentioned, you can request a Subject Access Request (SAR) which will be all the information that we hold on your account. We ask for a £10.00 postal order or cheque to be sent along with the request. This can be sent to:

 

BrightHouse Customer Relations

5 Hercules Way

Watford

Hertfordshire

WD25 7GS

 

As mentioned below, if you wish for me to look into this for you, please drop me a line.

Please also keep the thread updated with any information you have.

 

Kind Regards

 

Ann-Marie

Web Relations Team

Edited January 14, 2014 by Ann-Marie at BrightHouse

[watts320]

Can i reclaim any fees and late payments including the extra protection thing i took out on my TV? and any late payments from the TV. Im still paying the TV off (i still have it) and im not to far from finishing it.

[renegadeimp]

Of course you can. You can reclaim all insurances that were missold, and any unlawful charges on the account. Thats why you need those full statements.

[watts320]

I have filled out the form using a template that I found here and will be sending that off with a £10 postal order, Thank You.

[watts320]

Just an update.. Ive had a letter back from BH and they have said they will not and can not refund me any money for any late fees or OSC even tho I have not used the cover. The TV is still out and I have 19 weeks left to pay.

 

Is this right?

[dx100uk]

no ..

 

so what did you do

 

last we heard you were getting all the statements?

 

dx

[watts320]

Ive just had Bright house at my door trying to get in to get my TV.

 

They are demanding money and requested I pay them something right now on my door step!

 

I was tempted to shut the door in there face.

 

To be fair I have missed 4 weeks payments.

 

But still demanding money on my door step!

 

I wanna take this further, but I dont think I can with me owning them money.

[Conniff]

On what date did you make the agreement ?

[watts320]

Cant remember lol. I do have like 20 weeks left to pay on it.

[Conniff]

It's not how long you have left, it's about how long you have had it ?

 

 

Have you lost the agreement ?

[watts320]

The agreement was made on the TV in 2012. While they were at the door, he said he would need to write out a new agreement and for me to sign it.

[Conniff]

They can't take the tv without going to court. Don't sign a new agreement, this will add a lot to your total amount paid.

 

 

Can you not now start making the agreed payments again ?

[watts320]

I said Ill be in tomorrow to make a payment but they said they will still need me to sign a new agreement. I can only make a payment of like £11 which is my weekly payment anyway.