lloyds business fee

[Flecky]

I was paying £10.00 a month for a product called Business Focus, that was in 2004, I've contracted Lloyd's making whatthis was for, and not one member of staff knows, can anyone help me please

[BRIGADIER2JCS]

I was paying £10.00 a month for a product called Business Focus, that was in 2004, I've contracted Lloyd's making whatthis was for, and not one member of staff knows, can anyone help me please

There was an "Energy Focus" for business strategies and planning I believe, why not write to their head office.

[Flecky]

I actually spoke to a manager yesterday, they said its an old product, he was very unhelpful I even said so not 1 person at Lloyd's bank knows what this was for, his reply "no", can't believe it.

[Klandestine]

Who did you speak to? Your relationship manager/team?

 

I would imagine that the likelihood of staff receiving any training about old products is zilch. Keep in mind that 2004 is 10 years ago now, many of their staff (particularly the junior frontline staff who you may have spoken to) may not even have been working for the company when this product existed.

 

As BRIGADIER2JCS has already mentioned, I too would put the query in writing so it gets passed onto somebody in the know.

[Flecky]

Yeah will wrote again tomorrow, I've been asking this question since 2007, when I made a complaint about my bank charges, they dismissed that also. I've got a long standing battle with Lloyd's, I made 4 complaints, 3 of which have been sorted, just this charges complaint, they will not budge, even though they admit miss selling 2 insurance policies, PPI insurance,and an investment bond, I won't give up though.