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vodafone...Wrongly sent a phone ; my rights?


Ryan92
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I took out a Vodafone contract for myself through MobilePhonesDirect as it was a good cash back deal that worked out at about £10 a month.

 

It took a while to process to the point I thought it was going to fail a check.

 

I went to another supplier and although the deal was still Vodafone I went ahead and tried it.

 

I was accepted and the phone was sent out.

 

A day later MobilePhonesDirect emailled me to say the phone I ordered with them had been sent out.

 

My Dad decided he would take the first deal and would just transfer the ownership in a few months time.

I was happy with that arrangement.

 

the second phone arrived and I opened it up for my dad and put the SIM card in ; no service.

 

I contacted MPD who said I had to return the phone due to a connection issue.

As they were quite vague on the issue I got in touch with Vodafone who said I failed the second credit check

as I had recently just joined them and wouldn't be eligible for a second line

until I've been with them for three months

so in other words I shouldn't have received the second phone.

 

What are my rights here?

 

Could and will MobilePhonesDirect send me the phone back out because it was opened

and will I be forced to keep the contract if they somehow negotiate with Vodafone

because the simcard was inserted albeit it didn't connect to the network?

 

I also had to pay £8 of my own money to have the phone sent back to them tracked.

 

Thanks for any advice !

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They cancelled your 2nd contract before it started so no fees due here. If you have a problem with Vodafone CAG have a rep from Vodafone to help you out I think you email Vodafone web relation s team and put cag 135 in the subject line you get an email back with a reference number come back update this thread then lee takes over

mm

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They cancelled your 2nd contract before it started so no fees due here. If you have a problem with Vodafone CAG have a rep from Vodafone to help you out I think you email Vodafone web relation s team and put cag 135 in the subject line you get an email back with a reference number come back update this thread then lee takes over

mm

 

Thanks very much!

So just to also clarify, MobilePhomesDirect can't charge me a restocking fee as they mention on their site for returned orders that have been opened?

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Hi Ryan92,

 

Thanks for your time on the phone yesterday.

 

If you need any further help with anything please let me know.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

 

Hi Lee,

Thanks very much for sorting everything out for me in such a quick manner ; hope I don't need to speak to you again (not in a bad way though, honest :D)

 

Thanks again :)

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