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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

bright house debt £1343 plaese help


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Bright house -- caver sham finance LTD ; £1343

 

what these have done is put separate defaults on the CRAs for the separate accounts.

 

These have passed the account to sigma red limited who have written on the 13/11/13 and

last letter dated 18/12/13 saying that they will invite to make a 50% reduction payment of £672 .39 as a settlement of the debt

 

we have not made any contact with sigma red ltd or brigh thouse since April 2013..

 

CRAs all 3 have the debts listed as

 

1 start date 18/10/10 default 29/5/13 updated 1/11/13 balance £146

 

This we believe is for a fridge freezer we have made 126 regular weekly payments of around £16 per week

with their break down cover included in this off 156 weeks took out.

 

2 start date 24/4/2012 default 29/5/13 updated 1/11/13 balance £424

This is for a laptop we made 52 weeks payments of £12 out of 156 weeks agreed for this item including the break down cover

 

3 start date 15/2/2013 default date 29/5/13 updated 1/11/13 balance £773

This is for a sofa we made 1 payment of £30 then we had to move through personal issues we never and still haven’t contacted bright house.

 

I do have have the orginal agreements for these debts

 

so I have sent them a letter asking for a CCA

 

what will be the next step I take ?

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Guest Ann-Marie at BrightHouse

Good Afternoon Clairemul,

 

We appreciate that our customers circumstances may change at any time and we take each customers changes into consideration and are committed to assisting all customers through any financial difficulties.

 

We can help resolve this for you and see what options are available to you.

 

Can you please send me your details to [email protected] quoting reference F0687797.

 

Please also keep the thread updated with any updates you have.

 

Kind Regards

 

Ann-Marie

Web Relations Team

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Clairemul.. You need to SAR Brighthouse... Their insurance is reclaimable and can help sort these debts out.

 

Please make sure you send a £10 postal order for them

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Good Morning clairemul

 

If you would like to complete a Subject Access Request (SAR) please send the £10 postal order, made payable to BrightHouse, to the following address and we will send you back all the relevant information within 40 days.

 

BrightHouse

5 Hercules Way

Leavesden Park

Watford

WD25 7GS

 

Many Thanks

 

Jason

Web Relations Team

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  • 3 weeks later...

I hope someone can help me. I have an account with Bright House where I'm paying off 2 items, a tv and a sofa.

My fiancee lost her job recently so we're having to review our finances. Because of other commitments, we may have to go down the route of a debt management plan.

If I add Bright House as a creditor, can they claim the goods back?

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I hope someone can help me. I have an account with Bright House where I'm paying off 2 items, a tv and a sofa.

My fiancee lost her job recently so we're having to review our finances. Because of other commitments, we may have to go down the route of a debt management plan.

If I add Bright House as a creditor, can they claim the goods back?

 

You will get better advice if you start a new thread

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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If you are paying them then they cant.

 

They would need a court order to take the items back.

 

Also get reclaiming those insurances you are paying. They are a con used to make bh more money. You are covered under soga so the insurances are pointless.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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If you are paying them then they cant.

 

They would need a court order to take the items back.

 

Also get reclaiming those insurances you are paying. They are a con used to make bh more money. You are covered under soga so the insurances are pointless.

 

Thanks, that's a weight off my mind. Do you know how I claim the insurances back?

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Yep. You need to get all your statements if you havent already. If you havent got them see post #11 in this thread.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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