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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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S.A.R request


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Hi,

 

Yes I would think you could, you have rights of access to your own health records. Under the DPA you are entitled to see all information relating to your physical or mental health which has been recorded by or on behalf of a 'health professional' in connection with your care. This applies not just to computerised data and structured files but to 'unstructured' data as well.

 

The right of access covers both NHS and private medical records, and information of any age, however long ago it was recorded. These rights existed before the 1998 DPA and are not dependent on the October 2001 commencement date.

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Yes you certainly can do this.

Address the request to the Data Controller at the companies head office, send cheque or postal order for the statutory fee of £10.00.

They have 40 days to comply.

 

If there are specific records you require identify them 'as including but not limited to these documents'

 

Recorded/signed for post is best check delivery date.

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  • 1 year later...

I woudl think no if in the uk

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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With medical records, they are allowed to charge more.

 

More info

http://www.nhs.uk/chq/Pages/2635.aspx?CategoryID=68&SubCategoryID=160

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Well I learned something :)

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Well I learned something :)

 

Every day is a school day is what I say!

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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The distinction we use is whether or not the request can be fulfilled by pressing 'print' on the records. In which case it's £10.00 - in fairness, this seldom covers the cost of such a request once you factor in the £ for recorded signed for postage.

 

In the event where we're having to retrieve the paper records, find the relavent paperwork and photocopy it then we'll charge more. I'll be honest and say that if you've been with your practice for the entire time under question then a copy of the electronically held records will almost always suffice. Vary rarely indeed do you find anything in the paper records less than 10 years old and all letters received are scanned on and held within the same record as your consultations and medication details so should come as part of the 'pressing print' exercise.

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