Online company locked my 'unlocked' phone to a network! ** Resolved by Vodafone**

[BazzaS]

Which network is it now locked to?

[BazzaS]

Is it worth investigating (if only as a "mitigating your loss" method that might look favourable if you have to take the company who locked it to court!) an unlock via Vodafone UK?.

 

They have a very helpful rep on CAG, Lee , and I've dropped him a PM asking if there is any help Voda can offer ; would it be an option to confirm if the following would work?

 

https://www.vodafone.co.uk/vodafone-uk/forms/unlock-code-request/

 

a) get a PAYG Voda nano-SIM,

b) use the SIM to ensure the iPhone is locked to and works on Voda,

c) put £20 credit on, and pay Voda their £19.99 unlocking fee for PAYG phones.

 

Might this be a way forward, given it is now locked to Voda?.

Edited December 10, 2013 by BazzaS

[BazzaS]

Thanks for the suggestion. I've talked at length with Vodafone, who insist they cannot help me. The issue is, I'm not a customer of theirs, and they will only request unlocks for customers. I was overseas when I discovered the phone was locked so becoming a Vodafone UK customer was tricky. I've since paid a website £80 to unlock my phone, which is expensive but the site is legitimate and I was desperate. I've paid for it already so now it's just a case of seeking compensation from the company who locked the handset.

 

I'm glad you now have it sorted even at some cost.

 

I'd still like to know if Voda could have helped by you becoming a customer (even by PAYG) of theirs..... and sometimes one dept. says they can't help, and then Lee opens some new doors (often as if by magic, so I hope he still looks in here!)

I'd be keen to find out, even so I know so that if someone else faces the same .......

Edited December 10, 2013 by BazzaS

[BazzaS]

Hi spurious,

 

Although I can't make any guarantees that we'll be able to unlock it I'm happy to give it a try.

 

As such, could you email me with the relevant details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

 

Hi Lee,

After I posted that I'd asked you to drop in (post 11), the OP noted he'd paid to have the phone unlocked (post 12), as he needed it urgently.

I'd still be keen to know (if you don't mind!), if the "put Voda PAYG SIM in, pay £19.99 for unlock" method would have worked if it was locked to Voda UK?

[BazzaS]

Hi Lee,

 

Thanks so much for your offer of help with this. I have emailed you today via the VF link on your post, with your reference as a subject title.

 

My phone remains locked. Although I paid a third party to unlock it on 15th November, to date they have failed to do so, and my phone is still inoperable as a result.

 

Please let me know if there's any information you need I haven't included in my email through the site. And thank you again.

 

You'll get an automated response from that link. That response will have a reference number in it. Post the ref. no. in this thread, and Lee should be able to pick up the e-mail more easily.

[BazzaS]

Lee at Vodaphone is what this site can achieve. If everyone worked as hard and as fair as the Vodaphone reps, we wouldn't have to help.

 

Well Done Lee.

 

Echoed here. Many thanks, Lee.

I've seen you help loads, and even where you can't help, you always seem polite, reasonable, and fair.

 

I'm glad you could help the OP.