Get Connected Mobiles - in dispute over faulty phone, check for partial refund

[randalbond]

Hello,

 

in short, bought a faulty phone from Get Connected, refused refund of even replacement. Sent two letter before court action.The only response was if I want resolution, I have to travel from Bristol to Wales (I don't drive) to check phone in one of their branches. By that time I verified with an authorize repairer that the phone was indeed faulty and informed them about it. They wouldn't accept it.

 

Started a claim with MCOL. Several days after the claim papers were served (today) received check for the cost of the phone in recorded letter. Just check, nothing else. Now that I paid to start the claim and for correspondence with them, I am not satisfied with the sum of refund.

 

What do I do with the check? I think there's a formal letter I need to write to reject it? Do I send the check back or do I inform MCOL that I received partial refund?

 

Please advise.

[fkofilee]

Keep the cheque but dont cash it and use it as evidence for your claim

 

Keep pushing forward with this...Im interested to seethe outcome on it

[randalbond]

Thank you.

[randalbond]

Just thought that I would update on the outcome. We posted £40 check back with Rejection letter from your website and proceeded with the case. On 28th we received a default judgement and today we received a check for the full sum in the post.

 

I think we're very lucky because if you're owed £68, what is your recourse?

I just want to confirm that if they didn't pay, in 28 days they would have the judgement registered against them, preventing them from taking credits in the future. Am I correct?

Also, in the case there's a link "apply for warrant of execution". Would it be applicable in our case (if they didn't pay) and what it means?

 

Still, a sour taste after the whole degrading experience and a check in the post without any contact or any apology. Get Connected, my friends. If you buy a faulty phone, expect problems. They will tell you that it sounds "all crystal clear for them" and deny all your consumer rights.

 

Thank you.

[randalbond]

Oh, yes, they never asked us to return the phone. I believe that we have to take a reasonable care of it (for how long?) and write them a letter, informing that the phone is available for collection within ...how long?

 

Thanks again.

[citizenB]

randalbond, ignore fkofilee's post - there is absolutely nothing in yours that would give cause for concern.

 

 

In respect of the phone - you can write a letter / email / telephone them and tell that it is available for collection or for them to send you a prepaid tracked label so that it can be returned to them. That if it is not collected within 28 days, you will dispose of it as you see fit.

[fkofilee]

randalbond, ignore fkofilee's post - there is absolutely nothing in yours that would give cause for concern.

 

 

In respect of the phone - you can write a letter / email / telephone them and tell that it is available for collection or for them to send you a prepaid tracked label so that it can be returned to them. That if it is not collected within 28 days, you will dispose of it as you see fit.

 

Hi CitB

 

Sorry i thought some of it resulted in Slander aha

 

Apologies

[randalbond]

Thank you, Citizen B. Always wondered what tune you're listening.

So, 28 days will be enough. I will send them an e-mail. Don't want to spend 1p more on this lot.

I just really wonder, if, like in my case, you have a small sum of money to recover from a company and need to enforce it, do you have any recourse at all? And, most importantly, would they have a judgement registered against them automatically if they didn't pay?

 

Thank you.