Thank you, Citizen B. Always wondered what tune you're listening. So, 28 days will be enough. I will send them an e-mail. Don't want to spend 1p more on this lot. I just really wonder, if, like in my case, you have a small sum of money to recover from a company and need to enforce it, do you have any recourse at all? And, most importantly, would they have a judgement registered against them automatically if they didn't pay? Thank you.

Oh, yes, they never asked us to return the phone. I believe that we have to take a reasonable care of it (for how long?) and write them a letter, informing that the phone is available for collection within ...how long? Thanks again.

Just thought that I would update on the outcome. We posted £40 check back with Rejection letter from your website and proceeded with the case. On 28th we received a default judgement and today we received a check for the full sum in the post. I think we're very lucky because if you're owed £68, what is your recourse? I just want to confirm that if they didn't pay, in 28 days they would have the judgement registered against them, preventing them from taking credits in the future. Am I correct? Also, in the case there's a link "apply for warrant of execution". Would it be applicable in our case (if they didn't pay) and what it means? Still, a sour taste after the whole degrading experience and a check in the post without any contact or any apology. Get Connected, my friends. If you buy a faulty phone, expect problems. They will tell you that it sounds "all crystal clear for them" and deny all your consumer rights. Thank you.

Thank you.

Hello, in short, bought a faulty phone from Get Connected, refused refund of even replacement. Sent two letter before court action.The only response was if I want resolution, I have to travel from Bristol to Wales (I don't drive) to check phone in one of their branches. By that time I verified with an authorize repairer that the phone was indeed faulty and informed them about it. They wouldn't accept it. Started a claim with MCOL. Several days after the claim papers were served (today) received check for the cost of the phone in recorded letter. Just check, nothing else. Now that I paid to start the claim and for correspondence with them, I am not satisfied with the sum of refund. What do I do with the check? I think there's a formal letter I need to write to reject it? Do I send the check back or do I inform MCOL that I received partial refund? Please advise.

Strange, I wrote a "thank you" post but it never appeared. Thank you very much. Just two more questions. The company has "no refunds under any circumstances" policy but they would not confirm it in writing, neither it is anywhere on their website. Trading Standards got back to us, saying that they need a proof in writing to take a matte further. Does it mean they can't be held responsible for any illegal terms or policies as long as they are careful not to write it down? Also, they ignored my first letter and are now ignoring the second one. If the matter progresses to the court, can I claim loss of earnings for the day of hearing? It'll be around £80. Do I need any proof? Which one? Thanks again.

Thank you for your help.

Thank you for a fast reply. I bought the phone on vacations in Wales because I lost my own phone. Since then I bought another phone, so I didn't have more than three days of inconvenience. It had been Pay As You Go because their hard sale of a contract was a turn off for me. I will definitely test it again. The only problem is I formally rejected it in my letter, so I have to stop using it, don't I? Do I have to pay court hearing fee, if there is a hearing? Thanks again.

Hello, I bought a mobile phone from Oasis Communication Services. Ltd T/A Get Connected in Abergavenny, which proved to be faulty from the very first call. Constant background noise, voice cuts in and out on both ends all the time. Called several people with the same result. Brought it back the next morning only to be told that they don't do refund and that nothing is wrong with the phone. I wrote a letter (and emailed to their complaint dept), rejecting the phone and asking them to reconsider their decision but it's almost a week as I haven't heard back. The questions are: 1.Do I need to get independent confirmation in writing that the phone is faulty, bearing in mind that small claim court does not require cast iron proof but bases its decisions on the balance of probabilities? I suspect that I'll have to pay for the confirmation. But then it'll be my word against theirs that the phone is faulty. 2. I was advised by CAB to send the second letter recorded. From what I remember, courts deem 1st class letter received in two working days. Also, I remember an advice not to send it recorded because the Defendant can refuse to sign it. So, recorded or not recorded? 3.I will apply online through MCOL (first time in my life), which will cost £25. There's no allocation fee due to low cost but, I believe if there's a hearing I'll have to pay additional £25 (the phone was £40). Did I understand it right or was it just all mashed in my head and application fee is the only one I'll have to pay? Thank you. PS I am not a scrooge but I have never been talked to like that. That girl in early twenties treated me like a chancer, who tried it on. I just have to take it further.