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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vodafone Business Frustration

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I recently changed my business contract from 02 to Vodafone and I regret doing so.


1. Vodafone helped themselves to £198.88 via direct debit without any explanation as to why so I rang them up to ask why. To my astonishment Vodafone did not know what the £198.88 was for so I asked my bank to reclaim the £198.88.


2. .On 4th July 2013 I returned a handset to Vodafone under their 7 day returns policy. The handset was ordered online and I paid £199.00 up front viia debit card and Vodafone received the handset on 5th July 2013. As to-date I am still waiting for Vodafone to refund my debit card.


3. I have received my August bill and it's over £400 which is ridiculous as it should be no more than £130 for the 4 handsets. After looking at my August bill Vodafone are charging me for 6 handsets, when i only have 4 . On the bill there is also an equipment charge of £179.00 for a handset which I returned in June and have actually got a credit not for.


I telephone Vodafone to try and sort it and was told "we haven't seen an account in such a mess and we need to send your account for re-calculation. Vodafone rang last Sunday to inform me that the re-calculation was still in process and that they would call me back on Tuesday 6th August (Still Waiting for the Phone-call)






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Read this thread http://www.consumeractiongroup.co.uk/forum/showthread.php?213340


Follow the advice there and get Lee on-board to look into this

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)


Or send a cheque or postal order payable to Reclaim the Right Ltd.


923 Finchley Road London NW11 7PE



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  • 3 months later...


Well it's been several months since my last post and despite several promises from various employees to sort out my problems, guess what? Nothing at all has been done.


1. Vodafone continue to bill me for 5 handsets when I only have 4

2. 2 Unallocated Credit Notes and Vodafone had the cheek to email and ask me what Invoices do the Credit Notes relate to!

2. Vodafone still owe me a £199.00 debit card refund for a handset that was returned in July

3. Vodafone incorrectly advised me that It may be easier speaking to your back and doing an indemnity claim for the £199.00 refund. The Bank will not do an indemnity claim for a point of sale debit card.

Let's hope Vodafone wake up when they receive a County Court Summons for the £199.00

I thought mobiles customer service was poor, how wrong was I because compared to Vodafone's customer service 3 mobile are fairly good and that's saying something

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Hi drob,


I'm sorry to see that this remains unresolved.


I'll get things chased up again and get back to you as soon as I can.


Kind regards,




Web Relations


Vodafone UK




I have sent you an email. I would prefer an update via email on the issues listed below as so I have everything in writing

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