Lloyds TSB are getting Sloppy "WON*

[Badgerboy]

Hi,

 

I am new to the site and wondered if there is a template for the initial letter you send to the bank asking what charges you have incurred over the last six years. Also the address you mail it to.

 

Any assistance would be much appreciated.

 

Thanks

[richardc]

PLEASE READ THE FAQ

[Badgerboy]

Will do thanks

[Badgerboy]

I looked in the FAQ as directed but there isn't a copy of a letter to send to ascertain my charges for the past six years. No problems I will devise one myself.

[rivendale0506]

yes there is it is a DPA request....

[BankFodder]

... in the library.

 

You have to read around the forum material. ther is a lot of it and you should allow a couple of days.

[Badgerboy]

Just wanted to know what charges I can try to claim back, I know Unpaid DD charges and excessive Overdraft charges can be but can overdraft interest charges be claimed also or not??

 

Sorry if this is in the Library but I trawled through it and couldn't see it anywhere.

 

Also when sending my letter off do I need to highlight the charges for both accounts I am claiming for seperately or do I lump them together??

[BankFodder]

This has been discussed many times. Search on "interest" and "overdraft".

 

It doesn't matter of you pool the accuonts of it is less than £5000. This has been dealt with many times as well.

[Badgerboy]

I appreciate it may well have done Mr Bankfodder but as the site isn't the easiest to surf and locate relevant information I thought I would merely ask the question.

 

Thanks for the direction.

[BankFodder]

You can always go to http://www.bankcahrgeshell.co.uk then. That may be more your type of place.

[Badgerboy]

You could always get rid of that big ego of yours and try helping people alittle more rather than being so condescending all the time.

 

We are all in the same boat, just looking for some friendly advice as to how and what we can claim back from our banks.

 

I appreciate your comments but do actually quite like the site, it is only your tone I do not.

[BankFodder]

You can always go to http://www.bankcahrgeshell.co.uk then. That may be more your type of place.

[Badgerboy]

Rude and iliterate, that's a good combination. I think you meant to write Bankchargeshell not cahrges.

 

I am going now and will of course let you know how I get on with my claim. Let bygones be bygones, I have.

[Badgerboy]

Hi,

 

Can I claim overdraft interest as well as excessive overdraft charges??

 

I am getting confused, can I only claim the overdraft interest when I have paid an excessive fee or can I claim any overdraft interest. This reason I ask is when I was £900 overdrawn I was paying anything between £20 - £30 overdraft interest but wasn't always incurring and excessive overdraft charge.

 

This makes quite a difference to the amount I will be claiming. I have looked in the FAQ's and the library but cannot see this anywhere.

 

The template letter requesting charges to be repaid states :

 

What I require

I calculate that you have taken £ plus £ which you have charged me in overdraft interest for the sum which you have taken. Total £

 

Is this referring to the 8% you can claim back of them or is this any overdraft interest you have paid ever.

 

Any help would be appreciated.

[packjoker]

Yes, I agree. This is a little confusing.

 

As I understand it, I would assume you can only claim for the interest on the amount of the specific (unfair) charge for the time you remain over your overdraft limit. I don't think you would be able to make a justified claim for the usual monthly interest they would charge on the agreed overdraft if you used the facility. (i.e using your overdraft, but not going over your limit)

 

I don't think I have the mental capacity or will to work out the proportions of interest on specific charges while I was overdrawn and paying interest on my overdraft. I would need to know the interest rate I was paying on my agreed overdraft at the time (going back 6 years), I would then need to know how much over my overdraft any penalty charges took me - and for how long - to work out the proportion of interest A& L were charging me, on the penalty charge incurred. I think... It's hurting my brain now..

 

 

I would also welcome some clarity on this, as I am about to issue A&L with the Letter Before Action as I have now received the (700 pages of) information I requested in order to determine how just how much they have fleeced from me. (£548.00) I was just going to take out the last sentence about interest. If it goes to court they will have to pay another 8% anyway which take the total claim up to £742.00. Happy daze....

 

PJ

[Badgerboy]

Cheers PJ,

 

It makes a difference with my claim unfortunately for the worst if your correct re the overdraft interest, which if I am honest I was thinking would be the case. But you can hope can't you.

 

I will send my claim through for the amount charged then excluding the O/D interest. Is your £448 made up purely of excessive charges and no O/D interest at all, if so what do you put for the bit in the letter that says "I calculate that you have taken £ plus £ which ....

 

Still confused, I have £550 in charges so do I just put the £550 in excessive overdraft charges and that's it. What amount needs to go in the first bit that says "I calculate that you have taken £", surely if there is no interest added in either then the amount is just £550. Am I right or am I just confusing the matter unnecessarily.

 

Cheers

 

Badgerboy

[Badgerboy]

I am about to send my initial letter to Lloyds asking them for my money back, I got the template from the Bank Template Library. It says they have 14 days to come back to me if not I will send another letter giving them 14 more days in which to respond to me before I take action (or words to those effects).

 

I also noticed another letter in the same Library which just says you have 14 days notice otherwise I will start a claim against you for money plus interest, plus costs etc.

 

Which letter do I need to use as both of them have pretty much the same text up until the last paragraph.

 

Any direction would be appreciated.

 

Thanks

[BankFodder]

The preliminary letter is first. The letter before action which says that you will begin your claim in 14 days is second.

The Good News comes third!!

[BankFodder]

It has nothing to do with the excessive overdraft charge. You simply want back what they have taken in relation to unlawful charges.

Each time they took £35 or whatever, if you were overdrawn they charged you interest on the £35 every month. It is that interest charge which you want back.

So if they took charges of £100 one month plus interest at 15%pa on that £100, that would mean that at the end of the year they would have charged you £15 and you want it back. If they only charged you the £100 charges 6 months ago then you would want the internet back on that which would be £7.50

 

Working out what they have charged you in interest each month and adding it all up is a pain but it adds up to a significant amount and rather in your pocket than in theirs and if you don't want it then you can buy us some law books with it.

[Badgerboy]

Right ok, well I will post it recorded delivery tomorrow then. Let's wait for Lloyds's response.

 

Cheers

[Badgerboy]

Hi,

 

I sent my initial letter today asking for my charges back, I also backed this up with an email to [email protected]. I went to lunch and on my return I had already received a reply. Please see below, I also had a PDF attachment which explained there complaints procedure with address's and contact numbers etc. (tried to attach to this post but it won't let me).

 

Thank you for the e-mail.

 

I am sorry to learn that you appear unhappy over the level of charges you have incurred on your Lloyds TSB account.

 

Under the circumstances, your e-mail/letter has been passed on to the Manager of the Complaints Unit within Service Recovery. I have asked that he notes your comments and issues raised and arranges for a response be sent to you at the earliest opportunity. I have also noted that a copy of the letter has also been posted to us.

 

Regards

 

Keith Boden

Lloyds TSB - Service Recovery

Birmingham

 

We will wait and see when the complaints team come back to me, but the clock is now ticking.

 

Badgerboy

[Merly]

This is the same email I got the other day

 

Did you send the DPA request with the £10 fee as well or have you just jumped to stage two ?

[Badgerboy]

Received letter back today from Lloyds saying that I accepted the terms & conditions and they clearly state that they can charge for going over my overdraft limit. They also said if I can't run my account within the T&C's then they may consider withdrawing certain services like DD's, Cheque book etc (then suggested I may want to make alternative bank arrangements).

 

Anyway I guess its time to send the second letter giving them 14 more days to comply before I start court action against them. Can someone clarify if the letter entitled "letter before action - consumer version - asking for it back". Just getting a bit twitchy now and want to make sure I am following the process correctly.

 

Badgerboy

[alanfromderby]

Keep strong...they will try to intimidate, but you have the law on your side.

[Lotta Littlies]

And as well as intimidating they'll stall you as long as possible. Keep at them.

 

Lotta