@vodafoneuk Mis-sold Vodafone Contract

[wnick88]

In October 2012, I took out a contract with Vodafone which was a rolling, 30-day affair. I was assured 4 times verbally before the sale by the same sales agent that I would have 3 months of unlimited internet for free. Once the contract was printed and the agent noticed that this unlimited internet had not been written down, but again assured me verbally that it definitely would be included.

 

Needless to say, it wasn't included. I only took this contract because of the free internet because there were other deals on the market that would have been better value otherwise.

 

After 2 pay periods, I contacted the manager at the store where I purchased the contract and informed him of this, and the date at which I wanted the contract to end. He offered me a rebate on my next bill which would take the final bill to (in his words) "£7 or £8". The next bill came through for over £30, as Vodafone had added an extra month's bill on top without my consent and for no reason.

 

It was this stage that I found out the contract had been mis-sold, as I was not aware of the misselling of phone contracts before then. I phoned Vodafone customer services and informed them that I believed the contract had been missold. The agent agreed with me and agreed to wipe the amount of the final bill and we finished the call amicably.

 

Just after this, I went overseas for 3 months. Upon my return, I found that Vodafone was still pushing for the final bill and had referred the "debt" to a debt collection agency. The current bill total is now over £180 and it is having a strong negative effect on my credit rating.

 

I need to know what to do here. I know I am legally and ethically in the right, but don't know how to move forwards with this. I was prepared to walk away and let things be, but I am now determined to right royally screw Vodafone over if possible. Can anyone help?

[silverfox1961]

Hi and welcome to CAG. Sorry your post was muissed.

 

I think you may have problems here as what is said verbally cannot be proved unless the manager agrees with your statement. (highly unlikely)

 

It happens that we have a VF rep here who is known for helping. Lee

 

If you follow the instructions FULLY here:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2012**&p=3683706&viewfull=1#post3683706

 

making sure you post the automated response number up on this thread, Lee should be able to reconcile the email you send to this thread.

 

Hopefully he will be able to help you.

[toofiegap]

subbing with great interest as I too was missold a contract , and Lee is going to get back to me. I was Forced into signing a contract i did not want as all I wanted was a phone repair or replacement but was told by the salesperson not possible as if i did not get the new 27 month contract (was previously on 12 monther) then I would be phoneless and wouldn't even let me get a PAYG . Ironically a mate of mine had problems with the same store and had to instigate CC proceedings to refund her money.

[Lee Vodafone Company Rep]

Hi wnick88,

 

Thanks for making me aware of this and for following the advice provided by silverfox.

 

Just to let you know that I've received your most recent email and will get back to you as soon as possible.

 

subbing with great interest as I too was missold a contract , and Lee is going to get back to me. I was Forced into signing a contract i did not want as all I wanted was a phone repair or replacement but was told by the salesperson not possible as if i did not get the new 27 month contract (was previously on 12 monther) then I would be phoneless and wouldn't even let me get a PAYG . Ironically a mate of mine had problems with the same store and had to instigate CC proceedings to refund her money.

 

Hi toofiegap,

 

Thanks for your time on the phone during the weekend.

 

As promised, I'll get back to you again as soon as I have an update.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK