In October 2012, I took out a contract with Vodafone which was a rolling, 30-day affair. I was assured 4 times verbally before the sale by the same sales agent that I would have 3 months of unlimited internet for free. Once the contract was printed and the agent noticed that this unlimited internet had not been written down, but again assured me verbally that it definitely would be included. Needless to say, it wasn't included. I only took this contract because of the free internet because there were other deals on the market that would have been better value otherwise. After 2 pay periods, I contacted the manager at the store where I purchased the contract and informed him of this, and the date at which I wanted the contract to end. He offered me a rebate on my next bill which would take the final bill to (in his words) "£7 or £8". The next bill came through for over £30, as Vodafone had added an extra month's bill on top without my consent and for no reason. It was this stage that I found out the contract had been mis-sold, as I was not aware of the misselling of phone contracts before then. I phoned Vodafone customer services and informed them that I believed the contract had been missold. The agent agreed with me and agreed to wipe the amount of the final bill and we finished the call amicably. Just after this, I went overseas for 3 months. Upon my return, I found that Vodafone was still pushing for the final bill and had referred the "debt" to a debt collection agency. The current bill total is now over £180 and it is having a strong negative effect on my credit rating. I need to know what to do here. I know I am legally and ethically in the right, but don't know how to move forwards with this. I was prepared to walk away and let things be, but I am now determined to right royally screw Vodafone over if possible. Can anyone help?

Okay, this one gets tricky, so bear with me. I was on an 18 month contract with Orange (my third in a row). 11 months into the contract, I suspended it because I was travelling abroad. It is now the end of the suspension period and I have decided to stay abroad. I tried to contact Orange customer services on several occasions to discuss this, only to find their offices closed (it is difficult to get in touch with them because of the extreme time difference, currently GMT+13). I finally was able to talk to someone 24 hours ago, who told me to phone 12 hours later when the disconnection office would be open. I phoned back to be told that my account had been terminated and referred to a debt collection agency for non-payment. Key points: 1. No effort was made by Orange to contact me in advance and inform me of the referral. They have access to my UK address (which is still occupied) and email address. 2. As I am now abroad, it is not possible for me to receive any form of Orange mobile signal. 3. My account was paid up to date when I left the UK. 4. As previously stated, I have tried to contact Orange to discuss matters, but either been rebuffed, referred or found the offices to be closed completely. 5. No communication has been received from the debt collection agency to date. I would like to find out where I stand on this matter. It is my personal belief that because I am unable to receive an Orange signal at my new home address, I am entitled to a free termination of contract, but I do not know where I stand legally on this. I appreciate any assistance. Thank you.