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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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M&S, changed from Storecard to Creditcard .


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Hi ajs444

 

I have just had the same letter from credit security limited regarding an M&S Money account - which has been passed from one DCA to another for 2 years, one pretended to have a CCA but it was the chargecard application form NOT the credit card (shock!) now it appears to have been passed to this lot, I have CCA'd them, just - so will see what happens next. I have heard about CSL's tactics, they don't appear to be very nice people to deal with, not that any DCA's are but they appear to think they can scare people into 'phoning them.

 

As you say 'the merry-go-round' starts again!

Thought they'd all been a bit quiet :roll:

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Hi ajs444

I have received the same - copy of chargecard application form, once again and again this has been sent direct from M&S not via CSL, I was under the impression that once a DCA had 'bought' a debt it was them that had to provide the correct documentation? Maybe I am wrong - I think M&S are just employing the DCA's (this is the third one for me so far!) to do their dirty work, a pointless exercise in my case - I really wish I could magic the money out of thin air but sadly not and any amount of threat-o-grams/DCA's/ Court letters etc wont change a thing - I can't pay what I do not have and they do not have a valid agreement anyway :!:

I so love having to write pointless letters to DCA's, it gives meaning to my life!

I have thanked M&S Money for sending a copy of a chargecard agreement but asked that they send a copy of the credit card agreement that I requested please :-)

Will keep you posted.

 

Mum2Four

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  • 3 weeks later...

Well surprise, surprise! M&S Money have written to me saying that the application form they have sent me IS a valid CCA etc etc (errrr no it isn't!), in the meantime CSL have written to say they will continue to accept a token payment to be reviewed in six months, they also asked me to fill out a 'standing order form' which had to be signed (?!) and returned to them (surely they mean a 'Direct Debit' then!), but I wasn't falling for that one and instead will continue to pay M&S Money as I have been (no 'notice of assignment' as yet and the 'CCA' was sent by M&S Money NOT CSL).

 

I am doing this now with all my creditors, which is fine as it's all I can pay (I was advised to do this by the Citizens Advice people). I guess what they hope is that my circumstances will eventually improve and they will get the money - one day. I hope so too but in reality, when I've been looking for a job for three years and still no luck, other than that elusive lottery win I doubt this will ever happen. Still, it's not like I have anything better to do than play letter tennis for now. Plus if these ever do go to court none have a valid CCA anyway, although no doubt by the time they take me to court it will probably all have changed again and they wont need one, knowing my luck!

Edited by Mum2Four
missed a bit! and typos
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Should have told M&S to ram it, their CCA is not worth the paper it is written on. They try to tell you the CCA for a Chargecard is the same one as the Credit Card one, don't think so!!!

Don\'t let the B**tards grind you down

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  • 3 weeks later...
  • 3 months later...

Well letter from CSL this morning, nice pink colour, on an alleged debt of £5400 they will accept £1500, and if not sent sending someone nice to my door.

Don't think so CSL,letter going out to them on Monday.

Don\'t let the B**tards grind you down

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  • 2 weeks later...

Well reply from CSL,

"M&S can supply a copy of your CCA, please send one round pound to them for the CCA"

F***k*ng unbelievable, what planet are this lot on.

 

Going to advise them of previous correspondence and the other pond life that have already been repelled.

Don\'t let the B**tards grind you down

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  • 7 months later...

Well surprise this morning, letter from Lowells on M&S headed paper saying they are now collecting the debt, you just couldn't make this up.

Going to send CPUTR 2008 letter and see what happens from that.

Don\'t let the B**tards grind you down

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Well surprise this morning, letter from Lowells on M&S headed paper saying they are now collecting the debt, you just couldn't make this up.

Going to send CPUTR 2008 letter and see what happens from that.

 

and i have just got my post with same letter , keep me posted

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  • 1 month later...

had a letter saying its all sorted m&s sent me a cca 3rd march 2009 and all docs were sent to me.

goes on to say we trust this now resolves your query and look forward to hearing from you

any ideas what i do next, had an email at works email address yesterday and this morning a text

nothing to do with me i have a new payg phone so there are looking for somebody else for another debt

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Interesting, in my case M&S are still apparently searching their archives for my agreement! I take it their letter was their response to you sending them a CPUTR letter? In that case, what did they send you in March 2009? Are you like others on this thread who have have an M&S Chargecard turned into an &More Mastercard? Or is your situation more recent and you actually have an agreement that relates to the credit card?

 

What you do next does depend on your specific circumstances.

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Interesting, in my case M&S are still apparently searching their archives for my agreement! I take it their letter was their response to you sending them a CPUTR letter? In that case, what did they send you in March 2009? Are you like others on this thread who have have an M&S Chargecard turned into an &More Mastercard? Or is your situation more recent and you actually have an agreement that relates to the credit card?

 

What you do next does depend on your specific circumstances.

As above sent an old unreadable chargecard statement i did send a letter back putting account in dispute

so i am the same as rest of you , any ideas what to do next

thanks

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  • 1 month later...
Well surprise this morning, letter from Lowells on M&S headed paper saying they are now collecting the debt, you just couldn't make this up.

Going to send CPUTR 2008 letter and see what happens from that.

 

Hello AJS, just wondering how you are getting on with Lowell?

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  • 3 weeks later...

Well they went back to M&S to follow the paper trail, they even state I disputed transfer from Storecard to Credit Card, they now want me to contact them to clear outstanding balance.

 

Hope they are not holding their breath.

Don\'t let the B**tards grind you down

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  • 5 weeks later...

Hi AJS,

 

Just wondered if you had heard anything more from m&s and any accompany DCA lately?

 

As you know, my m&s story pretty similar to yours. last time i heard anything was march 2012 by one of their many DCAs! After sending DCA very pert letter to say the least! - well lets just say I dont want to tempt fate - but still waiting for a reply - But definately not holding my breath!!! LOL!

 

Im wondering inlight og santandar court case - maybe just maybe - they may be seeing the light?!

:cheer2: Pretty Princess Charlie :cheer2:

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