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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Buy As You View HELP **Resolved **

Rebecca1992
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renegadeimp

renegadeimp

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That "mark" person was more thank likely another front desk rep or a basic supervisor.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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renegadeimp

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Hi rebecca. Theres no need to worry. They can not force their way into your house. If they did, they are risking a lengthy prison sentence, as would the directors of BAYV. If anyone comes calling, tell them through a closed window or door to leave immediately or the police will be called and they will be forcibly removed.

 

The "collectors" are nothing more than ****, and rely purely on threats and intimidation to get their own way.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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renegadeimp

renegadeimp

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If they walked in and took it without permission, then it is theft.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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renegadeimp

renegadeimp

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He's lying so he can try and justify entering your house illegally and stealing your property.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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renegadeimp

renegadeimp

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Money first then tv back? Im very wary of that.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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renegadeimp

renegadeimp

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So what you are saying is that they unlawfully took your tv and held you to ransom. You fell for it and are happy with what they did.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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renegadeimp

renegadeimp

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Pleas re-read what i wrote. You had your items, in effect, stolen from you. THey then held you to ransom/blackmailed you, and you fell for it hook line and sinker and seem to be content with what they did.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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renegadeimp

renegadeimp

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I still dont know why you are believing BAYV. They have conned/tricked you, you fell for it completely, yet you still think they are in the right. By now, most people would have send a full complaint letter, started claiming back the insurances, and would contemplate legal action as well as complaints to the regulators.

 

You seem to be happy simply because after ALL they have done to you, they say they will give the TV back.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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renegadeimp

renegadeimp

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What you were told by BAYV and what is legal and reality are two wholly different things. We keep telling you that. You need to keep the pressure on them and report them to the regulators if they refuse to follow the law.

 

You NEED to stop believing what they tell you. We have already told you that they are acting unlawfully and borderline blackmailing you, but you still think it is right that they are able to do that. Before we are able to help you, you NEED to ignore what BAYV says and do what the law says. This is how BAYV operate. They lie and mislead people into thinking they are right and the law is wrong.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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renegadeimp

renegadeimp

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You need to start reclaiming that insurance for a start. I'm sure someone can help you with that. Regarding the complaint, you need to make sure it is specifically worded and if possible quote certain regulations, and demand they tell you which law states that insurances are compulsory on HP. They will try and ignore or mislead you, because thats how BAYV operate, as well as other "buy now, pay later" firms.

 

The main thing is you need to stop backing down and believing them, as they WILL start threatening you and pressuring you. Theres very little point in sending in a complaint or reclaiming the insurances if you simply don't have the resolve to stand up to them and tell THEM what is going to happen, and not let them tell you, which is how it's been for you.

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Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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renegadeimp

renegadeimp

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If you want to put a letter together, we can proof read. Just understand that BAYV read these forums, so it is a good idea not to include any personal info when you post it up here.

 

IF anyone comes to your house that you dont want there, dont open the door, just talk through a window and tell them to leave or you will call the police.

 

Have a read of http://www.consumeractiongroup.co.uk/forum/content.php?441-If-you-do-receive-a-doorstep-visit-we-give-these-suggestions-to-Members

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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renegadeimp

renegadeimp

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You are going to be very surprised by what is actual law and fact, and what BAYV have been telling you.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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renegadeimp

renegadeimp

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I had a feeling this was going to happen.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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