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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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British Gas Dual MPAN Mix Up Economy 10 Help Required


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really need some help. I have just moved in to a property with British Gas. There was some delay in getting electric connected so I complained.

 

I am being told the Property has two mpans and British Gas don t support that. The property has a heat wise economy 10 meter. ( Even though british gas have supplied electric since 2009 they say they cant calculate )

 

I am also advised that they want to send back the supply to the previous supplier as an erogenous transfer to NPOWER ( i think ) from 2009 who do support Economy 10 with dual MPANS.

 

The Meter has 5 Rates. THERE IS ANOTHER BIG PROBLEM The two MPANS have got crossed over. MPAN 1 Has R1,2,3 and MPAN 2 has R1,2. Rates 4 and 5 have not been taken in to account but i suspect should have been on one of the MPAN's. Theyt are going to try and bill for the same usage OMG !

 

British gas advise they cant bill this situation. Its been a month and i was told to get an electrician to check the MPANS. Is it really my responsibility. In addition if the MPANS have crossed over where do i stand.

 

Id like a new meter as it scares me whats next.

 

I used to live in the property a few years before ( long story ) and i was only on one MPAN ( Two Rates ) and the last resident a different MPAN. ( Three Rates ) and i can prove that R1 and R2 are the same on both MPANS ( Rate 3 does not move and R4 and R5 are well away from the sequence. In addition British gas supplied and billed me at this time so how can they now say they cant bill me as they have done for me previously and the last resident.

 

I have been told old bills will be reworked and invoiced and cant stay with British gas.

 

I thought dual MPAN with 1 meter was a logical thing no need for an electrician to check it. Ie there is not two physical supplies just a meter that has multi rates.

 

Where do i stand and what can i do.....I would like British Gas to put in a new economy 7 meter i think. Ive spent hours on the phone and feel like i am getting no where. Also looks like they want to bill for the same electric. PLEASE CAN SOMEONE HELP ME TACKLE THE CORPORATE COMPANY

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