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What Rights Do I Have?


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Hi,

 

I have had my HTC One X for just under a year now and it has a 2 year warranty.

 

I started noticing a problem with it that is known on the internet. I booked it in for a repair and they sent it back within 7 days. Almost straight away the problem was back so I booked it in for the second repair. They told me in the second repair they never done anything as they could not find a fault with the phone and sent it back. When I received it and turned it on the problem was still there. I contacted them and after speaking with a senior member and sending video proof of the fault they took around 1 week to decide to book it in for a third repair.

 

I was just wondering what rights do I have here if the phone comes back to me still not working.

(it is being picked up today for its third repair under 1 month)

 

Can I demand a replacement or refund etc?

 

All help is appreciated,

 

Thanks.

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It is getting picked up today so I will give them 5 days and then I will contact them.

 

I don't care if they send that one back working as long as it is fault free but if not and they keep going on about repairs I will say to them that I am entitled to a upgrade or replacement.

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