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    • no that is not a defence. because you don't have a photo
    • I purchased the vehicle using finance through motonovo under a HP 60 months agreement. I have now amended the document ensuring all is in black. Unfortunately, this email has now been sent. However, I have not sent a letter to big motoring world. Also, I have taken the section of the firealarm issue. I am struggling to convert to PDF. I am not tech savy at all. My mistake was that the the salesman was very fussy on a sale. We went down a quiet road for a little test drive and not for a lengthy road test. The water issue was not present at this moment of time. However, it only became prevalent after driving away, after all docs signed. I did stated to Audi I wanted a diagnostic report. However, they carried out an Audicam which is footage of the issue. Audi have diagnosed the issue as a common issue where coupes/cabriolets accumulate water in the seals. However, I did state beforehand for no issue to be rectified due to me wanting to reject the vehicle. I am awaiting a report from Audi through email from the branch manager in relation to the issue. The issue so far is the water still being present in the sills. Audi tried to fix the issue however the problem is still prevalent. Regards 
    • First begging letter received from Overdales   ;Blah blah blah, our client's are going to win this blah blah blah we supplied all your documents under CPR   PS you can stop all this by paying £1200 less in a lump sum
    • Right,  so the court hasn't send out the Directions Questionnaires/N180s yet. PE's one is a false one, meant to intimidate you into thinking your defence was rubbish and they are confident with their claim. This is par for the course.  The PPCs do this regularly. However, PE have gone further and written that "a copy has also been filed with the court" which is a lie as the court haven't even sent out the papers yet. Keep a screenshot of MCOL, later on in your WS you can draw attention to their lying and abuse of court procedure. If you've got time on your hands, then complain to the BPA about one of their members lying.    
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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car hire


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i got a hire car on Tuesday it was dirty and i and the man looked round the car for scratches, On the check list for it it says road dirt not 100 per cent checked. I have just washed the car and have noticed a scratch i know for sure i have not done it do you think i will get charge for it and if so any idea how much.

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Who can say very difficult to speculate on this, you have the document stating ''road dirt, not fully checked'' to back you up.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Why accept it if it was dirty? Having worked in the industry, it would be very much frowned upon if a dirty car has released out on hire. I take it it wasn't one of the nationals!

 

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The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

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There is a few scratches on the car witch is marked by the check list it looks lick a small x on the area were i found the scratch on the check list but i can not be sure of it.

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When the hirer checked the car and marked it as dirty they cannot accuse you of scratching the car.

The car should have been hired to you clean in the first place.

If there were to charge you, they normally get a quote and let you know. They will then take it out of your deposit.

If you are unsure of the price. Get a couple of quotes first to see if they are over charging you.

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Thanks everyone just to clear a few points up my insurance company lent me the hire car as my car is getting repaired and claiming of the other persons insurance.

When they brought the hire car to my home they said it was washed before they left and it got dirty on the way up to my home which is about 70 miles away

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My betting is they will charge and if they have a credit or debit card number will take payment before informing you.

 

 

Is that not stealing, say i lent you a dvd and you scratched it and i took £20 out of your wallet for the dvd without your permission would you not call me a theif.

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Yes it is, but lack of scruples and you not being able to prove it was there when you picked it up are on their side.

 

I hope I am wrong, but that's how lots of them work, there are threads on cag with such complaints.

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Awful lot of speclation going on, no one will know until the car is returned to the hire company.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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nope its not stealing, you would of signed to this clause in the agreement

 

The scratch was there at time of pickup, he didn't sign to pay for past damage.

 

Yep it's all speculation, I really hope they just accept the damage was there before.

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thanks everyone. i do have a check list from them saying road dirt not 100% checked. the scratch that i noticed was when i was washing the car and you can hardly notice it only close up as the car was dirty when i got it i must have been covered by the dirt.

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thanks everyone. i do have a check list from them saying road dirt not 100% checked. the scratch that i noticed was when i was washing the car and you can hardly notice it only close up as the car was dirty when i got it i must have been covered by the dirt.

 

If when you return the car you think they may seek to charge you just report the ard lost.

.

You will have to wait for a new one but that should stop that one

PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

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  • 2 weeks later...

The hire car firm has just picked the car up and they said that he found some marks at the back of the car.

when i received the car it was dirty and on the inspection form it says road dirt not 100% checked now i know for a fact that i have not marked the car.

When i get another car my insurance company will charge me £25 admin fee to change documents over can my insurance company give my bank details to the hire firm.

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