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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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No home - small children - Local Authority not helping


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Hello, Im a mother of 2 boys. 2 years ago i rented a house with the father of my kids, but in July i found out that he was not paying the rent, which by that time it was to late as the state agency told me that they was sending us to court. after this i went straight to the local council, which told me to stay until the bailiff came witch i did, the council then offers me a b&b for me and the boys as their dad no longer wanted to be with me he went to live at his mums house, after being at the B&B the council sends me a letter telling me that they found me intentionally homeless there for they had no legal obligation to help me anymore. so they told me i had to leave the B&B and they would refer me to social services because if i cant find anywhere to live that the social services would take my kids away and put them into care.

 

well the social services said that they could not take my kids away cause they was not being abused, mistreated or in any danger and told me that it was the local council responsibility.

 

the day the council told me to leave the B&B I had no where to go that night my sons nursery manager had to call the emergency social services teem they paid for a hotel for us that night.

 

after a week from sleeping from house to house one of my friends let me stay at hers for 2 week, the problem is that she lives almost 30 miles from the boys schools, at the momen their not attending school.

 

i don't no what to do now can anyone help me?

Edited by citizenB
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You may want to contact Shelter - details as follows :-

 

http://england.shelter.org.uk/get_advice

 

Just follow the links on the website or telephone

 

Ring 0808 800 4444

8am-8pm Monday-Friday

8am-5pm Saturday-Sunday

Calls are free from UK landlines and main

mobile networks (Virgin, Orange, 3, T-mobile, Vodafone and O2).

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Which authority is it please?

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You should get right back on to the council, even go and sit in the lobby of the council offices if need be and with your children.

 

Shelter says:

 

"

It is up to the council to prove that you are intentionally homeless, not for you to prove that you aren't. The council has to make enquiries into the reasons you became homeless and must be satisfied that all four of the following points apply:

  • you deliberately did (or didn't do) something
  • that caused you to leave accommodation
  • which you could otherwise have stayed in, and
  • it would have been reasonable for you to stay there.

If the council cannot prove that you became homeless intentionally, they should give you the benefit of the doubt, and not consider you to be intentionally homeless"

 

So it would seem in your case that you did not knowingly withhold the rent to make yourselves deliberately homeless.

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Contact local housing associations too. Follow this link to find HA's in your area.

 

http://local.direct.gov.uk/LDGRedirect/index.jsp?LGSL=87

 

Let us know how you get on and we'll try and help further.

Edited by caro
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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Did your partner stop paying the rent because he was in financial hardship or did he use the money for something else? If the former, it would be unreasonable to find you intentionally homeless if your household could not afford to live there...I recommend you seek specialist advice...you will get a solicitor's help free if you are claiming Income Support, income based JSA or income related ESA.

 

If social services have refused to help without carrying out any assessment of your childrens' needs i.e.'sorry we can't help' over a telephone call, then I suggest you seek legal advice to challenge them.

 

Social services must carry out an assessment of a 'child in need' if, without their help, the health or development of a child is likely to be affected. When the assessment has been carried out SS will decide what services to provide.

 

While it's true SS have the power to rehouse you with your children by giving you financial assistance, it is not a legal duty and more likely they will offer to take your children into voluntary care. Again, if you are feel nervous about challenging decisions, seek legal/specialist advice - lists of local solicitors are held by housing charities...citizenB has given you a good place to start.

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Hi

 

Please seek the advice of Shelter or Citizens Advice if you have one near.

 

I would also put as many applications in to the different Housing Associations in your area at least that way you are on their housing list.

 

I would also raise this with your local councillor if time permits.

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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hey, he did use the money for something else, the social services has even closed the case saying its not there responsibility, the kids are not going to school at the moment as were sleeping from home to home

no one seems to want to help, i went to see a solicitor yesterday but she said she cant guaranty anything as the council have no legal duty to help. im so lost and depress dont no how to sort this out.

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Have you contacted Shelter ? I left all the details for you in post # 2

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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