abbey next

[susanne007]

having just won with rbos now its time for the abbey. asked for statement online(which i'm guessing i won't have access to in a while). then decided to ring and ask for them that way. after speaking to one of their employees in another country and breaking the launguage barrier hopefully she understood that i wanted statment since i opened my account in 2002. estimated charges at 2k. will keep you updated.

[welly]

Hi Susanne

 

Do a DPA SAR as Abbey are one of the worse ones to get the information from they Will not act on the request and will only send the last 12 mths so the SAR will be best.

 

Good luck and let us know how you are doing

 

welly;)

[susanne007]

just opened todays mail and i have received an authorisation request for account transation statement which i presume has come from my request on online banking also saying if i would like to go ahead and order them i must enclose 10 quid.. trouble is i rang yesterdy to ask for them as well and lady i spoke to sid shes ordered them for me. should i just wait to see. probably ring them on monday if no joy then i'll send the sar. i will get my money back.....

[welly]

You will!!! just dont trust them too much they love to drag this out

[susanne007]

well still not got all the statements i rang yesterday to see where they were and was told they have been ordered on the 31st october and because they have to archive them it could take 3 to 6 weeks clock ticking tick tock tick tock.

[susanne007]

update. rang pam speed on the 10th dec to ask why i still havent had my statements. was given ususal bumph about microfiche and how so many were stored together and how many were in a box and how many boxes there were. you get the picture. said i wasnt interested as a large company should be able to access these a lot quicker. they havent even taken the tenner out of the account yet!

anyway received a letter from Pam this morning which says and i quote "thank you for getting in touch with us to request info on your bank account. I also acknowledge your authority to debit your account with the 10.00 fee. Please accept mmy sincere apologies for the delay in replying. (THat was the bit i liked the most an actual appology from the abbey)

fROM CHECKING OUR RECORDS, i CAN SEE THAT YOU HAVE ALREADY RECEIVED STATMENTS COVERING THE PAST YEAR OR SO. aNY PREVIOUS TRANSATIONS HAVE BEEN ARCHIVED ONTO microfiche and it is not possible to provide you with a computer print out of this information. However, we have made arrangements to send you a list of archived transations between 2000 and 2005(only opened the account in feb 2002) under seperate cover yours pam speed.

 

so at least now i know that something is finally happening but do i now have to wait another 40 days for these to come through. anybody

[susanne007]

rang pam speed again today to see when statements will be ready. was told around 7-10 days also asked if charges which will be coming out of the account on xmas eve could be stopped. told point blank no by their debt managment dept. thanks abbey

[susanne007]

got through to pam speeed again today to ask where microfiche was. was told that bradford dept was dealing with it and that they have until the 18th jan to have my microfiche3 with me. bring on the 18th must be at least 4k in my 'savings by now' as yet another 119 quid was taken from me on xmas eve. how nice of them not.....

[susanne007]

microfiche came today and after a quick calculation comes to just under 3k without interest will go on vamps spreadsheet later and let u know.

[itsamomentintime]

asked if charges which will be coming out of the account on xmas eve could be stopped. told point blank no by their debt managment dept. thanks abbey

 

 

this is the way abbey treats its customers.

 

if anyone reading this is in 2 minds about claiming against abbey, read the above quote.

[susanne007]

Yes I Did Struggle A Bit Over Xmas As It Was 120 Quid They Took And When You Have 5 Kids The Money Dont Go Far. Any Way Now I Can See Light At The End Of The Tunnel. Been On Vamps Spread Sheet And Total Claim Inclu Interest Is £3200. Wrote Prelim Letter And Printed Out Schedual Am Going To Post It When I Pick Kids Up From School. Cant Wait For Cheque As I Know Abbey Will Not Get The Better Of Me Again.

[susanne007]

right here goes. rang shabby before chreistmas about the charges that i was getting on christmas eve. was asking them if i could have the charges back. the request was put through to their complaints dept who would look into the case and let me know. received a letter from alison goodband to say she has looked into my case and as they have already given back charges in the past as a good will gesture that at no point would they refund anymore charges in the future.

i have now got all the statements that i need and done a spreadsheet with a prelim letter and also a lba letter as i feel that i already have had my response from alison goodband to a prelim request eventhough it was done via the phone. in the lba have also explained this.

rang abbey yesterday to make sure they received my letter(which i know they did as i tracked it) was told that it wasn't on the system but this could take a couple of days. then she said that she would email alison and get her to give me a ring in the next 24 hours to see if we could sort things out without all the rigmerole of letters(sorry if thats not spelt right).

took the day off work to see if she will ring. will let you know

[susanne007]

okay i think i have given abbey plenty of time now. get letters every other day to say they are looking into it for me, but its a stage 2 complaint and nobody has been assigned to it yet. they acknowledge that its been eight weeks and told me that i can go to the ombusman now if i want to. been to court and picked up n1 form. may need some help to fill it in any body help. also since they had the lba more charges have been added and i got my statment the other day and anothe 90.00 is coming out on the 24th feb. can i add these on too when i fill in the n1

[Guest beedydad]

Hi Sue 007

 

noted your situation. I am in similar position as done the LBA etc following their decline of refunidng any charges. They also used the "we have already given you a GOGW....so go away" tactic.

 

I faxed my LBA letter and followed up by tele call - they told me now on "stage 2" but what is this? Other than they state gives them up to 8 weeks to respond.. does anyone know what it means?:idea:

 

i told them its only an industry agreed time line - its not law and does not fit with mine (as recomended by CAG and others) and that my dedline would be kept to the 14 days - this started from 7th February - so clock ticking!!

 

Will probably be be doing an N1 any day so will keep looking at your situation as will be on similar time frame.

 

Like you have wanted them to speed up the process as charges keep being added/taken. We have a set income and a set commited expenditure per month which includes mortgae and even an Abbey loan - which becasue they take there charges out these don't all get paid!!!

 

I am still very confident of 100% success even if it takes longer

 

Beedydad:)

[susanne007]

well finally got my proof from the working tax credit so i dont have to pay the court fee. been to court with the completed n1 form and left with a big smile. Rang abbey in the morning to say that they now have had 10 weeks and guess what i'm still at a stage 2 and still noone has been allocated to deal with my complaint. So i told her that i was on my way to court and that i have been more than resonable in giving them the time they needed so now it has just cost you interest as well. 'i'ii email somebody straight away and get your case looked at first thing tommorrow' was a very quick response. said i didn't care anymore as i wasn't in it to make money, just to get back that which is righfully mine.

[Guest beedydad]

Hi

 

interested in your comments as it seems Abbey are wishing to stall at every hurdle.

 

I rang them last friday and enjoyed a half hour sermon from a manager!

 

I questioned (again) their method of taking charges as it always seems they have the upper hand (they do have "inside information"!!) and expect that we mere customers are mind readers and have nothing else to do put monitor our bank accounts - it would seem constantly!!

 

We got on to the level of the charges as I tried to extract info on this BUT to no avail - indeed the new "sermon on the mount of Abbey" is that the level of charges is so we wont go overdrawn, be naughty with DDM's, over use the cheque and g'tee cards, etc.... the clear reason is that if they were only £2.50 - £4.50 (as estemious industry folk believe) then we would always be naughty and constantly get into these financial situations.

 

Not only that I was lectured on how to a) budget my spending and b) that I clearly was aware that £400+ in charges were going to come out but I still chose to pay my mortgage a few days before!!!! Mmmm let me think about that, should I pay the mortgage or pay unlawful bank charge? Anyone care to vote in their favour?

 

Bottom line from the above was they have kept my claim at "stage 2" and I adviced that surely in their interest to settle as the cost of claim will be going up a further £300 + due to added interest, court costs, my expenses etc - their comment was to say they wont pay legal/court costs!!

 

Oh well like you - off to the courts

 

Beedydad

[susanne007]

quick update.

ni filed. deemed served on the 9th march abbey have ubtil the 23rd march to respond.

rang abbey as another 155.00 coming out on the 23rd. reply was sorry cant agree to reverse those charges as you have a dispute with us. fair enough but are you going to include the 155 quid in with my claim. prob not me thinks, rnag court no response from abbey as of yet. was told that on mon i can request a judgement but if abbey respond beforhand they will go with abbey what they decide i.e pay up say no or just go around the houses as they ususally do. will keep you updated. this is gettin exciting now!!!!!!!

[charleyfarley]

Susanne,

 

Getting close now. You deserve it after all this time. Sounds like Abbey have forgotten about filing a defence. They seem to do that with a few claims, and I hope mine is one of them. Defence due 28th March.

 

Actually I've just re-read your dates and are you sure? Deemed served 9th March, acknowledge 23rd,defend by 6th April

[Mad Nick]

susanne,

reply was sorry cant agree to reverse those charges as you have a dispute with us.

That's odd, because they reversed some new ones of mine after my LBA (but before N1), and without even being prompted by me. Regards, Mad Nick

[susanne007]

just reread notice of issue from the court.

claim issued on the 1st march 07

sent by first class post on the 7th march 07

deemed served on the 9th march 07

the defendant has until the 23rd march 07 to reply.

 

mad nick

the case got passed onto the legal dept of abbey on the 13th march. i rang on the 15th march. so it was too late. butr saying that on the 24th feb i had charges added to the acciount and also asked for these back. was told no again then, because they have reversed charges twice already in the last 12 months.

[susanne007]

rang abbey again this morning to inform them that as no response from them that i am going upto the court to file for judgment. after being told several times already that their legal dept don't have a direct phone number. guess what they have and it is on my records apparently that the legal dept want to speak to me and here is the magic number. 02077564332. don't know what they want yet as their computers are down.

will keep you all updated.

[midge61]

Hi

That is Inga Kirkmans number. Apparently she is the one who makes things happen! So that sounds good.

[susanne007]

rang them back and the reply was that they acknowledged the claim on the 9th march and will be entering their defence tommorrow. she said they will be offering me a settlement figure very shortly by post. so i just have to wait and see. rang court they say they still havent received anything but as said earlier they are a week behind with their post. will be requesting for judgement tommorrow.

[susanne007]

copy of defense received from abbey this morning. rang them to see if they would include charges taken from account last friday and was told no i would have to start a seperate claim for them. but would i consider a settlement over the phone for 2k my reply was no cauz my claim is fro 2,722. but would consider 2.5k he said okay. will not stop court procedings until money in the bank. me thinks me won.

[withoutapaddle]

That's good news!

I did notice though on one of your earlier threads that your total claim was for £3200. Considering they won't include your recent charges I think they've got off lightly, saved themselves a few quid.

However if your happy with that-Great and well done you've still won when you get the money!!