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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Shoesmiths Claim Form For Natwest loan, 7 days to reply !


dck321
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That clarified for me as well andy. I assumed it was automatically transferred once the claimaint confirmed their intention to proceed.

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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The majority yes except "other " or G that is unique to each claim.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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hi i have recieve this letter today

stating: we enclose a copy of our letter that has today been filed with the court for your records.

 

 

 

thanks

 

Damian

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Hi dck

 

Shoos are now delaying the process of filling their AQ by requesting a stay to try to narrow the issues in line with the overriding objective CPR1.

 

You can read that in two ways yes its genuine and they will approach you to try to resolve matters

 

or there is something in the defence that has unsettled them/struck a nerve ....time will tell.

 

If the Court disallows the stay then you are in your rights to request strike out pursuant to CPR 26.

 

(8) Where a party does not file an allocation questionnaire by the date specified, the court will make such order as it considers appropriate, including –

 

(a) an order for directions;

(b) an order striking out the claim;

(c) an order striking out the defence and entering judgment; or

(d) listing the case for a case management conference.

 

Regards

 

Andy

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Well, they haven’t got long to ‘narrow the issues’. I’m guessing you have heard no more from them?

 

After this stay, they would need your agreement for any further delay in complying.

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A "Proper Officer" ? What is one of them ?

 

Have Shoosmiths made any contact with you in respect of their last letter to the court and you regarding "narrowing the issues" ? If it comes to the point where you need to complete your AQ, then I think you need to raise this issue..

 

That on DATE the claimant requested a stay of one month in order to narrow issues etc, yet they have made no contact with you at all.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi dck

 

Standard procedure once both parties have selected settle within the AQ...it neither parties have attempted to mediate then you either approach or request further extension or file a further AQ...stating no settle and you can state why!!!.

 

Regards

 

Andy

We could do with some help from you.

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  • 4 weeks later...

Hi I have just received this letter (which is a duplicate of the last one)

once again shoosmiths are requesting another stay to narrow the issues

for a month but have yet to make any contact at all:?:

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I imagine their problem is that they want to avoid completing their AQ because they have a sticking point with their case. This should have been sorted BEFORE they brought court action. It is not your fault. You are ready for trial, providing they provide the requisite documents to back their case.

 

The overriding objective is not just about cost – it is about justice, and you are now being prejudiced by these unnecessary and unexplained delays. They have not identified the issues they are trying to narrow – their PoC is clear, as is your defence.

 

Refer back to Andy’s post #60 – I think you should oppose the request and apply for a strike out of their case. You need to contact the court asap.

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hi

 

have read through the post and am about to ring the court do i request for a strike out over the phone stating the reasons given in yours and andys posts or will they just give me another form to fill in.

if so i will go and collect today.

 

thank you

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I think you may need eventually to put in an application on an N244, but in the meantime I think it’s wise to inform the court that you oppose any further extension as you have received no contact from the claimant, and have no idea what the issues are. Point out that, under CPR, the claimant now requires your permission for any further extension or delay. If you are lucky, the court may agree with you, and write saying all parties should now file AQs.

 

Last time around, their letter and request was dealt with by a court officer – you don’t want that happening again.

 

Can you send a fax to the court to confirm any conversation you may have?

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Thanks

 

have just spoke to the court they originally told me that i could not refuse a stay as we have both agreed to settle, but after i stated the CPR she put me on hold to speak to her line manager!!! she stated that they had not yet recieved the copy of the letter (but it is not suprising as i received mine on saturday.)

 

after several minutes she came back and said i was absolutely right and she would put on the system that their request for a stay has been refused by the deffendant.

 

She also told me to send an email confirming the conversation and any other points i wished to make to the court defendants email address which will automatically get added to the case

 

wil wait and see what happens next

 

Thanks

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Fantastic. Well done. I think she had assumed AQs had been entered and both parties agreed to try and settle, but of course that is NOT the case.

 

Bear in mind that things will have to happen now – either they enter their AQ and continue (as do you) – and your defence is extremely strong – or they give up.

 

In your email just reiterate the points we’ve been through on here.

 

– You have entered a defence

– You stand by your defence

– The claimant has admitted on the phone that they litigated because they claim you had not completed an I&E (you were not asked to, nor sent one), and the claimant did not follow pre-action protocols

– You have continued with the agreed payments which may bring rise to estoppel

– The claimant asked the court for time to narrow the issues, but you have received no contact from the claimant about the supposed ‘issues’, and neither has the court

– You are prejudiced because you want your defence to be heard in a court

– The claimant is acting unreasonably in requesting a further stay without providing good reason, as well as their failure to try and bypass CPR in failing to request your agreement, and there is no reason why AQs cannot now be completed

– In the light of the above, you do not agree to a further stay, and respectfully ask that the court denies the claimant’s request for a further delay, and orders that AQs be filed.

Edited by DonkeyB
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They really take the mickey dont they ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 2 weeks later...

[ATTACH=CONFIG]43073[/ATTACH]

 

 

[ATTACH=CONFIG]43074[/ATTACH]

 

 

[ATTACH=CONFIG]43072[/ATTACH]

 

[ATTACH=CONFIG]43071[/ATTACH]

 

 

[ATTACH=CONFIG]43070[/ATTACH]

 

 

 

once again hope these are better

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