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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Disciplinary - Gross Misconduct


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I think you have 2 options

 

1. Come clean, grovelling apology

2. Lie and say it is nothing to do with you.

 

Only you know how likely you are to get away with 2) and how obvious it will be you from events and timings.

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Honesty is generally easier to live with.

 

So - union rep at all?

 

Read the comms policy inside out so yu are clear which bits you have breached?

 

When is your meeting?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Lots of apology and seeing the light then, I think. They'll be asking stuff like, have you seen the policy? Do you click a button when you sign on or anything to say you have read it? And, is the social media account yours, who can see it, etc.

 

This is just the investigaory interview, yes? So you will also have a disciplinary at which to further state your case.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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That's not a bad attitude to have - lack of awareness of policy and MDs comments may help! As will swearing never to do it again, account usually being flocked, only open to your relatives, etc

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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que sera - all you can do it make a good presentation of yourself. show remorse, and let it run its course. Don't fret over what you cannot control :)

 

Let us know how it goes?

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Ok. You need to stop focussing on "who grassed you" and work on heart felt apology.

 

I would also busy myself with getting my CV in order.

 

IF they dismiss - and they may not - ask how they feel about a reference confirming dates of employment only as standard.

 

If they do not dismiss and you need to go back = we will cross that one, and how you will handle any stress - then. Put it aside for now.

 

There may be a fabulous job out there for you, but you need to get applying to get it. Have you been to temp agencies yet? A couple of decent temp contracts can very quickly cover the bases of 2 good last references :) You just need a shiny CV and a wee bit of luck.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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You send the notes back with your amendments to be noted. Stick to big ticket items, don't pick over the bones.

 

Include any expansion you would like on "level of remorse" eg any actual words you used that you would like included. You need to be clear it is "I am sorry I did it and now I see why it was bad" as opposed to "I am sorry I got caught."

 

I'm not sure CAB will be able to tell you anything different but by all means book in to see them. I'd never say no!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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The question is not how you got caught. It is whether or not you did it.

 

Have you had the result of the dsicplinary yet?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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then you probably want to avoid an ET. It'll keep you hanging on a goood while especially with all the delaying tactics around provision of data.

 

I would probably have a conversation with HR at appeal stage if it gets that far.

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sit tight, see what they say, and come back when you have the exact wording of the outcome

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Sure. One day is not much notice especially as it's not investigatory but disciplinary? so you night be wanting to organise a companion etc

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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