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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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2 defaults from Orange


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Hello

 

I have just joined and been taking a look around thought i would ask for some advice.

 

Some background information. I had a business account with Orange. When i took another phone out they put it on a seperate account meaning two DD dates etc. Anyway the accounts become where i owed money. I was paying off odd bits here and there still.

 

Orange passed the debt onto an agency who i then paid and settled with. All my Orange accounts have now been paid and are completely settled.

 

Anyway i applied for a Experian check a few months ago that says Orange had logged a default aginst my account. When i called orange they advised me to email their credit referal team.

 

I left this for a few months as i had other issues ongoing.

 

I then decided to email Orange regarding this and they came back with the standard "our records are right and will stand for 6 years". Ive looked around a bit and thought i will do another credit check to see how everything sits now its all paid.

 

To my shock Orange have placed 2!!! defaults now one from 08/2012 and 2nd from 09/2012. The first one shows a balance underneath of £114 and the second one shows account balance of £0 ???

 

Can anyone advise on what i can do from here. I have tried the sympathy route. But now im in even more of a mess because they have logged 2 on my account

 

Any help is much much appreciated. Thankyou

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The entries refer to the original default and then the satisfaction of it, although it may appear wrong Orange are correct, the only way forward is to write to the data controller at Orange and ask for the original deault entry to be removed.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Hello Thanks for the reply

 

Do you have any advice on this. I know some people say that if its right, then it cant be removed.

 

I didn't receive any notice to say it had been logged on my account. This was only found out when i paid for my own credit check. I hadnt received any telephone calls from Orange to state the account was in this situation. They passed details to a DCA who i paid immediately then called Orange and did the same with my other accounts open with them

 

This is all now only showing as satisfied and not settled. At best i would like default removed. At worst i would at least like the default to show i paid all of this. Otherwise seriously what was the point in ever paying any of it ? I may aswell have just played stupid with them and eventually got it removed like most other people who don't pay up.

 

I know they dont legally have to notify me they will log a default. But i spoke to them on several occasions, Orange and the DCA both confirmed paying these off in full would not have any effect

 

I did ring them several times to say is it better for orange to reconnect me and then for me to pay in full. they adv no point and wouldnt effect anything on my credit file.

 

Thanks

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The satisfied entry is the correct form in this case, you should receive a Default Notice'' giving you 14 days to remedy the default.

As said you need to send a complaint by recorded delivery to Orange 'avoid calls to customer service dept.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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The satisfied entry is the correct form in this case, you should receive a Default Notice'' giving you 14 days to remedy the default.

As said you need to send a complaint by recorded delivery to Orange 'avoid calls to customer service dept.

 

Would i still receive a 14 day letter to remedy a default from a Mobile Phone company. Ive read that they do not legally need to do this?

 

I have yet to actually write to them. I have only emailed their credit referral department. Who would you advise to write to them recorded?

 

What sort of points should i raise in best attempts to have this removed. As i have never received any notification of this default.

 

Any advice before i start writing? I dont want to mess this up

 

Many Thanks agin

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Ok lets see what we can do:

 

This goes to the Data Controller at Orange Head Office.

 

Ref: xxxxxxxxxxxxxxxxxxxx

 

Formal Complaint.

 

Dear sir I write in reference to entries placed on my credit reference files by Orange (enclose a screenprint of the CRA entries) two default entries are showing on these files whereas only the settled £0 balance entry should show.

 

I consider this manifestly unfair considering all outstanding amouts were cleard almost immediately, I look to Orange now to be fair and reasonable in regard to this and remove the unsatisfied default entry from the records.

 

I look forward to a reasoned response.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Ok lets see what we can do:

 

This goes to the Data Controller at Orange Head Office.

 

Ref: xxxxxxxxxxxxxxxxxxxx

 

Formal Complaint.

 

Dear sir I write in reference to entries placed on my credit reference files by Orange (enclose a screenprint of the CRA entries) two default entries are showing on these files whereas only the settled £0 balance entry should show.

 

I consider this manifestly unfair considering all outstanding amouts were cleard almost immediately, I look to Orange now to be fair and reasonable in regard to this and remove the unsatisfied default entry from the records.

 

I look forward to a reasoned response.

 

Thanks for this. Appreciated. Below is the email they have just sent back to me after i sent my first email

 

"

Thank you for getting in touch with us about the issues you have had with your Orange account and the information on your credit file.

We appreciate your patience and regret the inconvenience caused to you in this matter.

However, after investigating your account, we are unable to make any changes on the credit file as we are bound to show the true reflection of your payments with all the credit reference agencies. I do understand your concern in this regards and apologize for the discomfort caused, however, the account does reflect that your invoices were due from 24/07/2011 until 24/12/2011 and again from 24/01/2012 to 24/03/2012. We appreciate that you did make the payments starting from 31/12/2011 and again from 02/08/2012 to the debt recovery department. These were however paid in full and the same has been reflected on your credit file. This default balance is correct and will remain. As debt has paid in full and updated it show as satisfied the balance. This default balance will remain on your credit file for 6 years from the date of default.

 

To obtain the copies of reminder letters sent to you, please contact Orange collections team on 07973100178.

 

 

I truly regret that I am unable to make any changes to the credit file, however, do appreciate your patience in this matter.

 

 

Thanks & Regards

 

Renuka Malwadkar

Credit Underwriter

Credit Referrals Department

Orange Everything"

 

How should i respond to this. Should i continue? Should i said your letter? Request a final response?.

 

Would the ombudsman support me in anyway?

 

Many thanks

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Thanks.

 

Should i compile a letter asking for it to be completely removed first... If that doesnt work then get the false one removed. Or should i attempt slowly by asking what youve stated in your letter and see how it goes?.

 

Although i want the 2nd removed. I do t really feel happy to settle for this in the first instance

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Imo you need to get the 1st entry sorted first, there is an obligation on the creditor to report an up to date and accurate reflection of the account, so one entry only.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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