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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Big Fight With NAT WEST ***WON***


Deller
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To be perfectly honest I'm not really expecting a cheque anytime soon, all I do know is that up until now most of the correspondance I have received in relation to my claim has usually been delivered on a Saturday...so who knows, something tommorrow perhaps!!:rolleyes:

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Ah, fair enough. My fingers are crossed for you.

 

 

......and mine for you.

 

What stage are you at anyhow?

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Just checked my wallet Giz and probably got enough for a bottle of water each!!:p

 

You never know though, after tomorrow's post it might be a bottle of something stronger. Here's hoping!!

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Hi Scarlet, needed a change thought it was frightening people away!!

 

Don't know if I can go back to that thread about donations, I might end up saying something I regret!!:mad:

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Just checked my wallet Giz and probably got enough for a bottle of water each!!:p

 

You never know though, after tomorrow's post it might be a bottle of something stronger. Here's hoping!!

 

 

Lets hope - although water is good.

Consumer Health Forums - where you can discuss any health or relationship matters.

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hi Dell, just had a knock on the door, had to sign for a letter from Cobbetts, with a cheque for £3834.54...........got my kids this weekend, could be a sales spree in Manchester

NatWest claim filed 7th Sept, acknowledged 13/9, filed judgement by default 12/10/06,defence and cpr18 rec'd 13/10, Cobbetts AQ rec'd 1/11/06, offered £2000 2/11, refusal sent 3/11, cheque recd 18/11 for £3854.54...WON

Natwest 2nd account S.A.R - (Subject Access Request) sent 19/9,request for payment sent 2/11, £165

Ace Cards & gifts S.A.R - (Subject Access Request) sent 19/9, statements received 27/9, request for refund of £259 sent 28/9

***WON Ace cheque received 18/11***

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Great news Baldrick, was it for the full amount? And was there any sort of confidentiality clause in it?

 

Can't wait to get home to whats in my post!! :rolleyes:

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Got home to find that I'd missed a special delivery in the post!!:lol:

 

Quickly dashed up the Post Office anticipating a cheque from Cobbetts only to find it was my SAR from Capital One. Ah well, something to keep me occupied in the mean time I suppose. Had a quick look through and seems I've got approx £600 of charges to try and claim back. Not too sure about what interest I can claim on a credit card though, if any, or whether or not the 8% comes into effect on credit cards. Better have a good read through credit cards section and get this claim on the move too!

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IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Will phone the court in morning to see if Cobbetts have submitted their AQ yet. Really want this to get moving now!!:|

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Whatwas the deadline for AQ?

 

Well there does seem to be a little confusion on that part, as I detailed in a earlier post I originally received my Alocation Questionaire along with my Notice Of Transfer Of Proceedings, on top of this form it was stated that it should be returned to Bristol County Court by 22nd November. I completed this fairly quickly hoping that it would give Cobbetts a push into returning theirs. Several days later I received another AQ from Bristol CC stating that it should be returned by 30th Nov. Major confusion!!:confused:

I did phone the court to ask them to clear this up but the lady I spoke to seemed a little confused herself by the matter, she told me that because Bristol was a bigger court they allowed more time for the AQ to be returned. I find this rather strange, as surely a bigger court should be more efficient!!

 

Not sure whether Cobbetts received two AQ's and therefore don't really know which date they'll be working to, should I perhaps phone Cobbetts and querie this?? :|

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Thanks Giz, guess I'll just asume its the 30th like you say and hope for cheque on 1st..

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Phoned Bristol CC to see if Cobbetts had returned their AQ yet, but no such luck. I guess they're really gonna string this out til the bitter end and really make me wait!:-|

 

Asked the rather helpful lady what Cobbetts deadline was for returning their AQ as there had been some slight confusion with fact that I had received two copies and two different deadlines, she confirmed that it was 30th Nov ( had to be expected I guess).

 

Don't suppose I'll be hearing anything before then, unless I give Cobbetts some hassle on the phone (maybe my mission for tomorrow), to try and get some positive action!!:rolleyes:

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Phoned Bristol CC to see if Cobbetts had returned their AQ yet, but no such luck. I guess they're really gonna string this out til the bitter end and really make me wait!:-|

 

Asked the rather helpful lady what Cobbetts deadline was for returning their AQ as there had been some slight confusion with fact that I had received two copies and two different deadlines, she confirmed that it was 30th Nov ( had to be expected I guess).

 

Don't suppose I'll be hearing anything before then, unless I give Cobbetts some hassle on the phone (maybe my mission for tomorrow), to try and get some positive action!!:rolleyes:

 

You could but they will just say wait for the AQ to be filed- no point stressing yourself just yet - although I have to say the lady that I speak to there is very nice. Ann-Marie if you want a name.

Consumer Health Forums - where you can discuss any health or relationship matters.

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You could but they will just say wait for the AQ to be filed- no point stressing yourself just yet - although I have to say the lady that I speak to there is very nice. Ann-Marie if you want a name.

 

Well decided to phone Cobbetts in the end and spoke to Ann-Marie, (she is very nice, thanks Giz). She said that they had not returned their AQ as of yet but she wasn't able to clarify as to when it would happen.

 

The wait goes on!!! :rolleyes:

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Well - if nothing else all this waiting is character building.:)

 

It may be building my character, but filling my wallet it certainly aint.:(

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Guest Scarletrose

hi deller so sorry to see you havent got your cheque yet... however i have a very strong feeling that it wont be far away, i hope i'm right for ypur wallets sake. and remember dont get to stressed remember the blood pressure, and heartburn .... not to mention lil princess she'll probanly come out screaming ' i'll get you natwest'

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