Buttons v HFC

[buttonsbling]

Hi all,

 

I have just stated my claim against HFC.

 

I stupidly purchased a laptop and got the credit from HFC :o and paid it off...

 

Anyway - found the old account number and rung them and asked them for a statement on 28/9/06. By the 4/10/06 the statement was with me.... no £10 charge either.

 

Went through and highlighted all charges and it came to £105.00 PLUS £10.85 overpayment on the account !! So total £115.85 - thank you.

 

I have sent off 1st letter on 5th October. Just waiting now.

[LeeS80]

Hi Buttons,

 

Did you receive a reply from HFC yet?

[buttonsbling]

Hi,

 

No reply yet, sent LBA on 18th October, still no reply.....

 

So I think I might start my MCOL today :D :lol:

 

Keep you all posted..

[pebbles26]

Hi guys,

Sent my LBA on the 28th October and i got a reply today dated the 31st october with a goodwill offer of £125.00 which is the difference between the £25 they charged me and the OFT £12 ruling so you should get one soon

[seashell]

have you tried to phone them I did and they gave me my £696.00 without having to go to court and I know a few others have tried this method and it worked I don't know who is dealing with your complaint if it is a man called James Ball just phone him this will probably be quicker than going through mcol

[pebbles26]

hi, james ball is dealing with mine, but not sure whether to accept or decline offer of £125.00 claiming £250.00? As i dont have the funds to file through mcol so thought it was best to accept, thought about ringing him but was not sure what to say? and help would be good

[LeeS80]

Hi Pebbles,

 

You could maybe accept the £125 - but as part payment only, then when you receive the dosh, that'll give you the funds to file the MCOL and take them for the rest! :o

 

Does that make sense??

[seashell]

I didn't accept the offer for £350.00 that was offered I phoned up and said I was taking them to court he settled with me for £696.00 and the next day I received the full asking amount offer try that

[royboy68]

Hi Buttons. Any reply from your LBA yet. The timeframe should be up by now. Try calling them and ask for whoever is dealing with your claim. In my experience (and Seashells it seems) they are usualy quite quick in replying.

As for pebbles do as Seashell says and ring James Ball, his direct number should be on your offer letter. All I said to him i was i wasnt happy with the partial refund and he straight away offered to speak with his manager. 2 days later i had the offer for the full ammount. Hes a very helpfull guy and in my experience is nothing like some of the others from other institutions.

[pebbles26]

Thanks guys for your help will ring him tomorrow, just a bit scared really of him retracting initial offer

[buttonsbling]

Well, received a letter yesterday offering full amount, from Ann Reilly. Rung her and accepted, faxed signed letter back, gave her until Monday 6th to send cheque or filing for court action.

 

See if cheque arrives !!!!!

[royboy68]

Well done buttons. I take it the offer came after a phone call to James Ball. How did the call go. It seems to have given you confidence with you giving them a deadline to send the refund.

If only all the institutions acted this way.