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    • Hearing took place today.  Case dismissed with costs awarded. Neither UKPC or a representative turned up.  Apparently they messaged the court on 7 May asking for their case to be considered on paper.  Never informed me, which was criticised by the judge as not following procedure.  I was really annoyed as I would have preferred for the case to be thrown out before the hearing, or at least face them in court and see them squeal.   They are just playing a numbers game and hope you blink 1st!   Ended up having to change my flight, but  the costs awarded softens the blow. Was asked to confirm it was my signature on both the witness statement and supplementary statement.  Wasn't asked to read them, said she could see my arguments made and the signs were insufficient and no contract formed. Took maybe 10 mins in total.  Judge did most of the talking and was best for me just to keep quiet or confirm any statements made. Happy to have won as a matter of principle and have costs awarded. Maybe not worth all the time and hassle for any newbies or the technologically challenged.  But if you are stubborn like me and willing to put in the time and effort, you can beat these vultures! I big shout out to everyone who helped on the thread with their advice and guidance, special mention to FTMDave, thank you sir!  Really appreciate everyone's efforts. All the best!
    • I plan to be honest to avoid any further trouble, tell them that the name should be changed to my official name
    • There is no evidence that I was issued a PCN that was placed on the car and removed. It seems that I was issued a £60 PCN on the 8th of March (the parking date) but it was never placed on my car, instead,  they allege that they posted the PCN on the 13th of March and deemed delivered on the 15th. I never got this 1st £60 PCN demand. I only know about all of this through the SAR. I only received the second PCN demanding £100, which was deemed delivered on 16/04/2024 - that is 39 days after the parking incident.  I did a little research and "Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations." as per London Councils Code of Practice on Civil Parking Enforcement.  The main issue is that I was not aware of the 1st £60 PCN as I didn't receive it - I'm not sure how this relates to the 28-day rule because that rule applies to the initial £60 PCN. PCM could say that "we sent him the letter by post and it was deemed delivered on the 15th of March" therefore the 28-day rule does not apply.  As regards the safety of the parking attendant, that is clearly something he chose to feel and he made the decision that his safety was threatened - I didn't even see him or had any interaction with him. I'm nearly 50 and I definitely don't look aggressive  I have also found this:  D.2 Service of a PCN by post: 54) There are some circumstances in which a PCN (under Regulation 10) may be served by post: 1) where the contravention has been detected on the basis of evidence from an approved device (approved devices may only be used in limited circumstances) 2) if the CEO has been prevented, for example by force, threats of force, obstruction or violence, from serving the PCN either by affixing it to the vehicle or by giving it to the person who appears to be in charge of that vehicle 3) if the CEO had started to issue the PCN but did not have enough time to finish or serve it before the vehicle was driven away and would otherwise have to write off or cancel the PCN 55) In any of these circumstances a PCN is served by post to the owner and also acts as the NtO. The Secretary of State recommends that postal PCNs should be sent within 14 days of the contravention. Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations. This from London Councils Code of Practice on Civil Parking Enforcement.  The question is what is an approved device? Certainly, he had the opportunity to place the ticket on my car and I didn't drive away.  I looked further and it seems that an approved device is a CCTV camera - It seems that the photos taken were not actual film but images and it is not clear if they are taken from a video or are stills. I'm guessing if it was moving images then the SAR would have stated this.  From the Borough of Hounslow website: "There are two types of PCN issued under the Traffic Management Act 2004, which governs parking contraventions. The first is served on-street by a Civil Enforcement Officer, who will observe a vehicle and collect evidence before serving the PCN either by placing it in a plastic wallet under the windscreen wiper, or by handing it to the driver. The second is a PCN served by post, based on CCTV footage taken by an approved device, which has been reviewed by a trained CCTV Operator." From Legislation.gov.uk regarding approved devices: Approved Devices 4.  A device is an approved device for the purposes of these Regulations if it is of a type which has been certified by the Secretary of State as one which meets requirements specified in Schedule 1. SCHEDULE 1Specified requirements for approved devices 1.  The device must include a camera which is— (a)securely mounted on a vehicle, a building, a post or other structure, (b)mounted in such a position that vehicles in relation to which relevant road traffic contraventions are being committed can be surveyed by it, (c)connected by secure data links to a recording system, and (d)capable of producing in one or more pictures, a legible image or images of the vehicle in relation to which a relevant road traffic contravention was committed which show its registration mark and enough of its location to show the circumstances of the contravention. 2.  The device must include a recording system in which— (a)recordings are made automatically of the output from the camera or cameras surveying the vehicle and the place where a contravention is occurring, (b)there is used a secure and reliable recording method that records at a minimum rate of 5 frames per second, (c)each frame of all captured images is timed (in hours, minutes and seconds), dated and sequentially numbered automatically by means of a visual counter, and (d)where the device does not occupy a fixed location, it records the location from which it is being operated. 3.  The device and visual counter must— (a)be synchronised with a suitably independent national standard clock; and (b)be accurate within plus or minus 10 seconds over a 14-day period and re-synchronised to the suitably independent national standard clock at least once during that period. 4.  Where the device includes a facility to print a still image, that image when printed must be endorsed with the time and date when the frame was captured and its unique number. 5.  Where the device can record spoken words or other audio data simultaneously with visual images, the device must include a means of verifying that, in any recording produced by it, the sound track is correctly synchronised with the visual image. The rules state that "approved devices may only be used in limited circumstances"  I was not a threat. I was not present. I did not drive away. I think he has not fulfilled the necessary requirements justifying issuing me a PCN by post therefore the PCN was issued incorrectly and not valid.  What are your thoughts? I found that the parkin attended has a car with CCTV camera on it, however as I stated earlier, it seems that he did not take video of my car otherwise they would have stated so in the SAR. parking car .pdf
    • okay will do. I'll let you know if anything transpires but once again - many thanks
    • Personally I would strongly suggest not risking going there with debts. Very possible you wont get back out again. And I know many in that position. Not jailed just unable to leave. the stories of Interpol in other countries sounds far fetched but in and out of Dubai is not a good idea. only two weeks ago a mate got stopped albeit a govt debt.
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caught in Primark and cautioned by Police - now RLP after money - help


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My girl friend was at Primark, she got caught stealing. Was taken to a room by Security and since she didnt have a photographic evidence with her , police were called who cautioned her, she signed a letter by the police.

 

Primark sent separate details to the RLP and said they will make their recovery from there.

 

Question is:

- What to expect from the RLP?

- How much money should she pay to the RLP.

 

She had apologized and vowed never ever to steal again. this was her first time and she regrets it fully. But now I need to help her out. I have no experience of dealing with RLP before.

 

At Primakr she made a formal apology to the security in the presence of the Police . Is the RLP still going to come after her?

 

The things she took, they were not damaged other then the price tags , I think she took off the tags off one of the products.

 

Is Primark going to take unnecessary action against her if she refuses to deal with RLP?

 

 

 

Also , will she be able to shop at Manchester store?

Edited by charliechaplin100
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Answers:

 

- What to expect from the RLP?

 

Lots of letters full of faux legalese. You can either send a simple denial of liability, and then ignore them, or just ignore them from the outset. Do not phone RLP in any circumstances.

 

- How much money should she pay to the RLP?

 

Nothing, zilch, nada, zero, zip.

 

 

She has been dealt with by the police, who are the correct people to deal with thieves. There is no place for any other process such as RLP.

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Thanks so much Scarlet,

 

Question that comes to mind is that Police cautioned her and she signed some letter.

 

Now I read on this website that RLP will be acting on behalf of their client, Primark. Does that mean that Primark can go back to the police and ask them to come after my girlfriend because she refused to give the amount that RLP charged, or refused to respond to RLP in anyway.

 

Also, what is Primark's role in this while thing? they have banned her from going into any Primark stores plus asked for a verbal apology in the presence of the Police. Girlfriend apologized. Will Primark still continue to haunt her through RLP and Police?

Edited by charliechaplin100
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Does that mean that Primark can go back to the police and ask them to come after my girlfriend because she refused to give the amount that RLP charged, or refused to respond to RLP in anyway.

 

RLP has no official connection with the criminal justice system. They are just a company that sends out speculative invoices.

 

Also, what is Primark's role in this while thing? they have banned her from going into any Primark stores plus asked for a verbal apology in the presence of the Police. Girlfriend apologized. Will Primark still continue to haunt her through RLP and Police?

 

It sounds as if the police will take no further action. RLP will send lots of aggressive demands and silly letters, but they can be ignored.

 

If you are worried, go and see CAB.

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Thanks yet again Scarlet. Question now is :

 

- Can Primark take any further action against my GF, for failure to pay any costs?

- I was reading on the CAB website, if one admits and accepts caution given by the police , then one has admitted to their folly.

- Does that mean its now easy for Primark to make a Criminal case in the court?

 

 

I read in another thread that retailer can bring on criminal charges. Does it make a strong court case for them specially when a police caution has been given and theft admitted and apologized for , by the person?

Edited by charliechaplin100
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Thanks yet again Scarlet. Question now is :

 

- Can Primark take any further action against my GF, for failure to pay any costs? - no

- I was reading on the CAB website, if one admits and accepts caution given by the police , then one has admitted to their folly. - still does not give RLP any powers to demand anything.

- Does that mean its now easy for Primark to make a Criminal case in the court? - no

 

I read in another thread that retailer can bring on criminal charges.

Does it make a strong court case for them specially when a police caution has been given

and theft admitted and apologized for ,

by the person?

 

if primark have not comented or written

 

i'd very much doubt it

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks Dx100, sorry I didnt understand when you wrote : Primark have not commented or written?

 

Do you mean they will first write to my GF if they want to prosecute? if they decide to do that after RPL fails to collect any money from us, then wouldnt they get a chance to add in more costs and legal fees?

 

Please can you clarify what you meant by the comment.. many thanks ... really really appreciate all this help and advise ..

Also. is there a set timeframe within which Primark can make a court case if and only if they decide to? I believe they have sufficient CCTV footage against my GF , so just confirming .

 

 

In the current situation, can we safely assume that after being cautioned by the Police, and totally ignoring the RLP or writing to them the simple line that we are not liable for any costs to them or "their client" , The matter came to an end.

 

 

GF told me she scratched the bar code on a few items and took the tag off one of them. though none of the products were damaged and were fully recovered by them. Does the scratching of the barcode and taking off the tag equate to "damaged goods"?

Edited by charliechaplin100
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if primrk wanted to prosecute they would have done it already

 

RLP are NOTHING to do with them

 

they prob dont even know about it.

 

you need to type in primark in our search top right

 

and have a read

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks mate,if primark dont have anything to do with rpl, then why did they hand over a print out of intent for civil recovery with rpl's logo on the letter?

 

 

Also , please can someone advise me on , whether we should send them a letter with the following text :

 

"Having now had an opportunity to take advice, my position is that any liability to you or any company you claim to represent is denied.

No further correspondence will be entered into with you."

 

Given that Primark does have CCTV footage that they can use against us and GF was cautioned by Police .. will the above letter sent to RPL be applicable to our situation?

Edited by charliechaplin100
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Repetetive question, repetetive answer:

 

You can either send a simple denial of liability, and then ignore them, or just ignore them from the outset.

 

RLP may issue shop security staff with forms with either their logo or the retailer's, or both. It doesn't make their demands any more legitimate.

 

Read some of the other threads on this forum- the answers to your questions are there.

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"Having now had an opportunity to take advice, my position is that any liability to you or any company you claim to represent is denied.

No further correspondence will be entered into with you."

 

Given that Primark does have CCTV footage that they can use against us and GF was cautioned by Police .. will the above letter sent to RPL be applicable to our situation?

 

In the Oxford case there was no denial that shoplifting took place just that damages were not recoverable under civil law, the Judge whilst having some sympathy with the retailer, agreed.

 

Andy

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Thanks so much All,

 

Just a quick update , I called the CAB and they said the Caution will be seen on GF's CRB records for at least 5 years. After which time it will be deemed as spent. Its such a heavy price to pay for a first time offender. She's been crying nonstop since yesterday ..

 

Also I asked the CAB, whether Primark can take this matter any further. They said no they will not. They called the Police on the spot and she was Cautioned. That was the end of the matter as far as Primark are concerned.

 

Regards RLP , they said what many friends here said , Ignore them completely and reference was given of the Oxford case.

 

I asked if the Caution can be contested in anyway. They said no, because the offence was admitted to.

 

So now that everything is in perspective GF's worry is around her CRB and the Caution .. Can it hinder her holiday travel to international countries? Obviously looks like she wont be getting it easy way in obtaining a job because most employers do a CRB check anyways and the minute they will find out they will simply refuse her application . Am I right in thinking that she is in quite a trouble now? also what happens after 5 years when the Caution becomes "spent" .. is this going to mark her forever ?

Edited by charliechaplin100
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and now the question of being banned. GF's own family and I , we shop heavily at Primark , now with Christmas approaching GF wont be able to join us for shopping.

Anyone knows how long this ban is enforced for?

 

I called up the HeadOffice of Primark to ask for company procedure and they said only the manager of the concerned store can decide if he wants to ban forever or for a certain timeframe .. they said they dont have a company policy of any sort on that.

 

Would it be wise to call the manager of the store and make a request to reduce the ban from a lifetime to maybe a few months?

 

 

Also, say after 2-3 months if GF does go with me to Primark , will they recognize her? I have read here on the forums that the security guards are the key people who are trained to recognize faces , if supposing they recognize her , will it have serious consequences for her? Primark HO people said they use a security company to hire guards and security services .. if the guards change after a while , will it still be equally risky for GF to visit Primark?

 

She is regretting this whole incident extremely and obviously will behave well in the future.

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Hi All,

 

I have a quick question please. GF was cautioned by Police after being caught shoplifting by Primark.

 

Some people told me Caution is a serious issue specially when one is taken to the Police Station and taken a picture of and finger printed.

 

In her case she was asked to sign a form at the Primark premises and administered a caution. After checking her passport and ID she was asked to leave.

 

She was told she was being cautioned for theft . While she was caught shoplifting. Does the wording of the offence make a difference?

 

What is the difference between both these types of caution procedures? Is she is serious trouble with respect to her CRB checks and employability for the future.

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Hi All,

 

I have a quick question please. GF was cautioned by Police after being caught shoplifting by Primark.

 

Some people told me Caution is a serious issue specially when one is taken to the Police Station and taken a picture of and finger printed.

 

In her case she was asked to sign a form at the Primark premises and administered a caution. After checking her passport and ID she was asked to leave.

 

She was told she was being cautioned for theft . While she was caught shoplifting. Does the wording of the offence make a difference?

 

What is the difference between both these types of caution procedures? Is she is serious trouble with respect to her CRB checks and employability for the future.

I thought that cautions were only done at a police station, usually by a reasonably senior officer. If your GF was not taken to the police station then this might have just been a warning ...

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threads merged

 

keep to one thread on this please

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I thought that cautions were only done at a police station, usually by a reasonably senior officer. If your GF was not taken to the police station then this might have just been a warning ...

 

Sorry Dx, I thought it was a separate topic .. apologies for inconvenience caused.

 

 

Grumpy, GF called police station this morning and asked if they could tell her what exactly she signed , as in , the name of the form .. but Police didnt ask for any details to check up and simply said it was a caution and for any further questions she should contact her solicitor ! Its very strange though. Is there any other authority that she can call and ask what exactly is on her record?

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Ok, Folks, need your advise.

 

Seriously thinking of giving the store manager a ring and apologize for what happened and request that the ban be reduced.

 

You reckon that would work at all?

 

EErr..Nope

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Ok , I am in a bit of a struggle here .. so GF hasnt stopped crying and panicking since the Primark issue happened, today I have asked her what is worrying her so much , the issue is more or less over.

 

 

Now i am even more worried about what to do .. already she's got a caution on her record (after being caught at Primark ) , as a result she will be turned down in many jobs in her field. What are the chances of her getting in trouble again? somebody please help and advise me , this is getting to my nerves now.

Edited by charliechaplin100
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please someone advice me , I am feeling anxious about this whole thing now ..

 

 

Will Citizens Advice Bureau be able to advice on this?

 

I dont know if I should even be asking them about this knowing that she is guilty..

Free solicitors advice?

 

I have trailed over the internet and cant find much info

 

.. Seriously wondering now,

can police convict her for a previous offence,

 

 

anything else I can do to seek advice and read more on the topic?

Edited by charliechaplin100
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pers i'd stop worrying about all of it

 

nothing is going to happen

 

and i doubt [unless the same staff are on duty]

 

that she'll get any problems in using the store.

 

all they could do is just ask her to leave.

 

i think the police 'perhaps' being involved before is a white herring because of the worrying.

 

forget it all and get on with your lives!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks so much Dx , really really appreciate your advice. I guess its natural to get shaken specially when one has never before fallen in trouble of any kind ..

 

 

We have even been thinking of going to the retailer and returning them the stuff she picked. But then someone mentioned if we do that, we are inviting trouble and dropping axe on our own feet.

 

 

anyways, you are right, we need to calm down. Just out of curiosity, someone shoplifts and then leaves the store without being caught. Can they be checked by Police at a later date?

Edited by charliechaplin100
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