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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Aktiv Kapital claimform - MBNA card debt.***Claim Discontinued***


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do i acknowledge their letter?

See "do i ask Aktiv Kapital for original contract/proof of debt?" below.

 

do i deal with mbna at all now?

You need to check your Credit Files to see who is now the owner, please be aware though that the Credit Reference Agencies can take upto a month to update their systems, Experian and Equifax offer a free 30 day trial but please remember to cancel or you will incur a monthly charge of upto £14.99, Noddle which is part of CallCredit is free for life.

 

do i ask Aktiv Kapital for original contract/proof of debt?

Yes, when was the original Card taken out? the law changed regarding CCA's in 2007, prior to that the original document has to be produced, after 2007, they can supply a recon agreement.

A CCA request costs £1, send a postal order and to Aktiv via recorded delivery, the template for this is in the Library section, top tool bar in green.

 

any other pointers would be great please

You are under no obligation to supply Activ with an Income and Expenditure, only a Judge has the right to your personal finaces.

Do not speak to them on the phone, if they ring you, just say in writing only and hang up, all they will do is lie cheat and bully you into paying, the specialist adviser is in reality a spotty nosed kid who is on minimum wage with a 20% commission top up.

Do not fall for the doorstop collector trick either, it has been known for someone to turn up from time to time, but they have no legal powers, are not Bailiffs, just someone on commission, tell them to leave your property immediately, if they refuse, call the Police and they will remove them for you.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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The CCA will show you what date the Card was taken out.

 

You can ask for the CCA anytime regardless who owns the debt, once signed for, Activ have 12 + 2 working days (the + 2 working days are to allow for postage) to comply, if Activ do not then the Account is in dispute, template for this is once again in the Library section.

 

Stigman

  • Confused 1

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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would you class Aktiv Kapital now as the OWNER as their letter states,

 

asking them for CCA is setting up dialogue?

 

You should have received a Notice of Assignment, a letter from MBNA that they have sold the debt to Aktiv and also a letter from Aktiv that they have bought the debt from MBNA, these may come in the same envelope.

You also need to check your credit file to fully find out ownership.

 

A CCA is a legal request for documentation and does not mean that you accept the debt and/or paying the debt back.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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  • 3 years later...

You also said in post #31 that AK sent you an application form in response to your CCA request.

 

Please can you scan in & edit out your personal information including any barcodes, agreement numbers etc and post up, DX100uk gives upload instructions in post #37.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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