Egg PPI rejected

[macspud]

Hi Ive have received a reply from Egg saying

“After carrying out a full review of your account. I have etablished that you purchased the insurance through the egg website on XX Nov 2001

Our online sales process:

- Does not require you to take repayment protecection insurance as a condition of obtaining the credit card.

- Does not provide an advisory service

- Required you to positiviely confirm that you wished to purchas this policy during the online application

- Provided full terms and conditions of the policy and requested you read them before submitting”

 

I was unhappy with this response particularly with the use of present tense and not past tense “does NOT require you to take repayment protection…”

Can you please tell me my what the next step should be as I believ that the box was pre ticked or you could not go further unless you ticked the box.

I have looked on the site and seen lots of answers but after reading so many Im a bit confuse.

Thank you

[dx100uk]

hi MS

 

welcome along.

 

i've moved your thread to the PPI forum

 

you are correct

 

it is well know the EGG PPI box was pre ticked

 

go get 'em.

 

type in EGG PPI in our search top right

 

there are plenty of like threads there detailing your next moves

 

dx

[macspud]

hi dx,

thanks for moving my thread, i didnt relise i put it in the wrong section sorry.

i have read loads of the other threads on the site ,probley to many realy now i am confused.

so what is my next step now ,should i send a SAR form to them.

thanks ms

[citizenB]

Yes, you need to obtain statements in order to work out how much PPI you have paid and to complete a spread sheet.

 

Meanwhile, you could write to them again, refusing to accept their decision suggest they revisit. As already advised, EGG online contracts were either preticked or wouldnt let you move forward unless you did tick the box. So their response is disingenuous.