Welcome PPI FSCS

[lra]

2 months ago I contacted welcome through a claimant help link on their website. I gave them the information they requested and a few days later received this reply.

 

"I have completed a review of your accounts. We have found that this policy may have been sold by a third party. All potentially broker sold cases are being investigated by the FSCS and it is unclear how long this may take.

 

I apologise for the delay and assure you that we are seeking a resolution to your complaint as soon as possible."

 

I chased this up several times over the next 2 months and got similar replies so I decided to contact the FSCS direct only to find that they had not received my compliant

 

The PPI was mis sold on the grounds that it was front loaded and didn't cover the term of the loan

 

I am now awaiting my application form from the FSCS but was wondering if anyone knows how long it takes them to deal with complaints.

[Lauren32]

Hi i sent my claim of in september with the fscs, received letter from deloittes on the 21st sept to say my claim was with the data gathering team, wednesday just gone phoned them and they told me that they had recieved all information from insurance companies etc, so now its just a waiting game

 

Mine was with Picture though not welcome

[lra]

Thanks Lauren32, yours shouldn't be too long then i'm still awaiting the application lol

[Lauren32]

no worries, we still dont know if we have been successful or how much we will get if we are, i cannot for the life of me figure it out lol

GOOD LUCK with you claim

[lra]

I have received my application from the FSCS. I have the original credit agreement and policy schedule but there's no mention of the third party broker that sold me it. I spoke to the FSCS today and I need to send evidence 1st stop finance sold me the ppi policy and documentation showing their name and policy number. Welcome finance have been as helpful as ever and say that the only way of getting this information is to log my ppi complaint directly with them of request the information in writing and send £10 but this may take some time. More delays and more money

[Lauren32]

update on mine as of this week we have been told its going to the calculations team this week although they wouldnt say if we have been successful or not but you would think with it going to calculations then it is a successful claim so i guess we will still have to wait and see

[lra]

That's great Lauren, there has to be money for them to calculate I'm still awaiting my info from "welcome to hell" keep me posted

[Lauren32]

Yes it has now gone done to the next department, where calculations are conducted. However, this department does not make the final decision, once they have conducted all their assessments, which typically takes 4 weeks your file is sent back to the FSCS, where a final decision is made. You will receive a letter from the FSCS detailing the outcome of your claim.

Also, I am sorry but I am not authorised to say whether your claim has been successful or not, I merely gather all the information necessary for your claim to be assessed. I am no way involved in that process and am not privy to that knowledge.

I hope this helps.

 

This is the email we got today so still none the wiser haha, i just want to know, but the way i see it is like you say it must be going through if its going to the calculations

 

will keep you posted on progress,

 

My claim is with picture though and not welcome

[Lauren32]

only thing im worried about is that i knew nothing about front loading and it being a no no and didnt put this on my form im hoping that this is something they pick up on

keeping fingers tightly crossed

[ims21]

Front loading in itself is not a "no no".

[Lauren32]

oh ok i must of misread somewhere im just getting soo confused with all the different things im reading i should just sit back be quite and wait haha, im probably wrong about mine being front loaded, all this single premiums, front loaded is so confusing haha, although i do know they were wrong it telling us it was essential to take the ppi for us to get the loan in the first place so i know i got one bit right.

Thanks ims

[intend]

Hi lra - Can I ask you how you got hold of the application form from FSCS - in a similar situation - claim rejected by Welcome, say contact broker, but all advice is chase Welcome.

 

Understand that the FSCS have Welcome staff dealing with claims - bizarre - so need to get to FSCS direct.

 

Thanks in advance

 

Intend

[lra]

Hi intend, the only way to get through to the FSCS direct is to call them but don't press any option on the phone and when you get through make it clear that you don't want to be put through to welcome, hope this helps

[intend]

Cheers will do on Monday

 

Intend

[ctblue]

2 months ago I contacted welcome through a claimant help link on their website.

 

Could you please post the link as I'm unable to find it on their website.

 

I had a loan prior to 2005 so I believe I have to claim from then directly, not through the FSCS.

[lra]

Hi ctblue

 

I think you may have to phone them or better still write to them (recorded delivery). I've had a quick look but can't find the link.

[ctblue]

ok, I'll do that, thank you

[lra]

I finally got welcome to agree through email (so no money spent ) that 1st stop finance was the third party broker. I sent a copy of this email to the FSCS as this was all they were waiting on, within three weeks of them receiving this information I received a Cheque for £4600 Can some nice person please change the title of this thread to won