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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Disability discrimination


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Hello there.

 

Thank you for starting your own thread, I know you posted on another one yesterday.

 

I expect the guys will be along later, but they may need more information from you before they can help. Are you able to tell us a bit more about your problem please? Don't include any information like names that might identify you.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Thanks.

 

I need to be a little vague with the amount of detail I include so I'm sorry... things happen which leaves you feeling paranoid!

 

Is there any guidance regarding the amount of time to issue notes from a meeting i.e. Return to work, hearing etc. I have read generally within 24 hours whilst the information is fresh in peoples minds but i cannot find the document I read it in.

 

PP

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There is no legal position on time for notes etc. I have always done them same day but that's a personal preference. In fact there is no legal requirement for a formal documented return to work discussion although it is good practice, as long as you are doing some kind of check that the person shuld be back at work.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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finally do I have a legal right to request all notes relating the the grievance investigation?

 

Thank you

 

PP

 

Usually not, but they do have to provide you with a written outcome which often encloses investigation findings.

 

Have a look at Section 6 Equality Act 2010 to see if you're likely to meet the definition of a disabled person.

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Have you signed any of the notes and if you have then request a copy of them and let the employer know that you made your own notes as well. If you are put under pressure to sign the notes make sure you take your time and read them and if you disagree with was has been written than asked them to change it. Do this before you signed them. They have a habit in putting a slant on the notes they take and it is not in your interest.:|

 

Hope it goes OK for you.

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Hi,

Remember that irrespective of lodging a Grievance you have 3 months less one day from the date of the act you are complaining of in order to refer the matter to an Employment Tribunal, either way from the last act being complained of it is 3 months less a day.

Obviously we are unaware of the facts in this case of whether you are alleging disability discrimination.

From the Grievance being raised, ACAS guidelines state it should be heard without unreasonable delay, the outcome should be without delay and should include your right to appeal. Always refer to your companies grievance procedure but remember what I've said above re legal time scales.

Also check your home insurance if you have legal expenses insurance as they may be able to help you.

All the best.

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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Thanks chaps this is very useful especially the ET timeline. All notes I have reviewed, changed and approved the final versions, stuck to my guns where they have different opinions. I have requested a DSAR and they say I have to pay a fee of £10, I cannot find any policy around this, whilst its not going to break the bank can they charge me?

 

Thank you in advance...

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