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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi All,


I just wanted to write a quick thank you. I popped in for advice back at the end of June after I allowed myself to get into the stupid circumstance of having bought a short fare. I explained that I had no intent to argue with staff members doing their job and intended to (upon receipt of my letter) write a letter of apology, explain everything that happened completely honestly and ask for the opportunity of a second chance.


I received very helpful responses from the members here but unfortunately we had trouble editing my thread to remove some personal details (thanks for your many, many efforts to get it to work though H_B!) and in the end staff removed it.


I did eventually receive my letter of notice for prosecution! As I had thought of nothing else since the day I'd made such a stupid mistake I had my letter ready to send off straight away. I sent it by special delivery and about two weeks ago heard back that I could pay a penalty to discharge any liability to conviction. So I got this paid straight away. Obviously this was a big relief, I wanted to wait until it was concluded before coming here to let you all know.


I'm very grateful that the company considered my letter and decided to offer me a second chance, it is not one I have taken lightly and I'll be thankful to them for many years to come. I will never allow myself to make such a mistake again and I hope no one in my life will either having heard about nothing but railway regulations and byelaws for the last couple of months.


I hope that this can serve as hope to others in the future, don't tell lies, don't try to excuse your own mistake because even if it is a mistake it is YOURS not that of the company. If you are honest with them I would hope you'll have an outcome that makes you as happy as my own has made me. Remember it isn't some heartless machine you're writing to, its a person and no doubt a person who has made a mistake or done something stupid themselves previously. They will probably consider what you say and if you are sorry for it then I hope you'll be provided the opportunity I have.


I wanted to return to provide the outcome but more importantly to say thank you. The members of this forum were a huge help to myself when I initially posted and I appreciated the words of comfort and luck more than I can probably explain now. I have read numerous threads posted by others in the meantime as well as older posts and to each wayward soul you offer kind words and help to people I know from experience are in a dark and worrying place.


You all deserve to be commended for it. It probably gets repetitive, you'll have definitely 'heard it all before' and several of you hear it every day at work too. And yet here you are, helping.


So here's to members of this forum. You made a tough couple of months easier and provided comfort and stress relief where little was to be found. And I hope I can say this not just on behalf of myself but from us all, from those who return to tell you the outcomes and those who never return but no doubt many of whom received a good outcome thanks to your help and advice:


Thank you all. It can't be said enough.

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Thanks very much - very much appreciated.

Actually, we don't hear thiskind of thing very often. People very often seem to sort out their problems and move on quickly.


Thanks for the encouragement. It is nice to hear

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Hello again, nice to hear from you. :) And thank you for the update. As BF says, all too often we don't hear the outcome and a thank you is always nice. The guys on this forum definitely deserve it.


I'm very pleased it's worked out for you and I'm sure you'll take great care in the future. Please consider visiting us when you can and helping or encouraging new caggers who end up where you were.


My best, HB

Illegitimi non carborundum




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Pleased to hear that you are now able to put this behind you and move forward :)

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