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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • jk2054
      Evri lost 2 parcels approx. £600 (part 2)

      By jk2054 · Posted

      Just a typo change that I'd make for the last line. Maybe also add something that says "I assume you will be fully aware that you cannot rely on a clause of a contract that you do not produce."
    • jk2054
      Santuary Housing

      By jk2054 · Posted

      Hello, Firstly, and most importantly I am sorry for your loss. I would go back to the bank with the death certificate and ask them to step in. Remind them firmly but politely that there is no limit for DD claims   Please let us know how you get on.
    • finaldj
      Santuary Housing

      By finaldj · Posted

      My wife is the named person to his bank account with him having Dementia being his daughter (I say named person she still is but he recently passed away and the deputyship application has now being stopped by the solicitor as it's no longer needed) We've only just got the Death Certificate so the bank will be the next step informing them. She went to the bank and explained the situation but even being his named person the bank said she didn't have the power to stop DD without any legal documents (virgin money) was the bank. She could have copies of bank statements that was about it.
    • jk2054
      Santuary Housing

      By jk2054 · Posted

      I see you said you tried to stop the DD but it seems that didn't work. May I please ask why that didn't work? You should be asking your bank to cancel the DD and I don't see why they would have objected, hopefully you can clarify this. I agree that you should be making a claim here against your bank and ask them for a DD refund. There is no timeframes for this.
    • finaldj
      Santuary Housing

      By finaldj · Posted

      JK: Yeah That's correct. We left rent payment coming out of his bank account from January 2023 - August 2023 until we could find somewhere to sort out his belongings which was fine. I tried to give notice a few times from August 2023 asking for advice from Sanctuary housing how we went about this explaining his condition and that he was in a Nursing home from December 2022. I explained we don't have any legal powers to his account like POT but were in the process of going for Deputyship and that I was the named person to act on his behalf to speak with Santuary housing. I said we could provide details of his condition and proof he was now in a nursing home with date he moved in. This went ignored despite repeated attempts to contact them until a housing manager contacted us end of February 2024 and notice was finally accepted with his tenancy coming to an end March 22 2024. Although they have continued to take rental payments for the flat despite someone else living in it from the 1st April. I wasn't aware payments were still being taken till I checked his May banks statements. I had asked them to back date rental payments to August 2023 when I gave notice rather than just giving notice in March 2024 but they've ignored that bit. I don't see why they shouldn't give it back they've taken money they shouldn't have. Thanks DX, I wasn't aware we could do that for that length of time. I'll ask my wife to check with the bank this week

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Problems with phone bill

deanoa100

By deanoa100
in Telecoms - mobile or fixed

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deanoa100

deanoa100

Posted
Posted

Hi,

Just signed up but have been reading for a while, and seen many others have had problems with O2.

 

My problem is over a pay monthly contract for £30 that I have had for around 12 months now.

 

My grandmother told me to get the contract when I went to University last year.

 

I got a free Xbox 360 with the contract and it was a birthday present.

 

Every month she put £30 in my account to pay the bill. Unfortunately, she passed away in April.

 

I paid March and April's bills from my student loan but when this loan ran out at the end of term,

I realized I would not be able to pay it over the summer unless I found a job.

 

I spoke to them on their "chat" and was told I could have a "holiday break" in light of my circumstances.

 

I believed this to be where I would not be paying my bill over the summer and they would add the 2 months or so on at the end of the contract.

 

I have had barely no work so not been able to pay the bill.

 

I logged in about a month ago to find my bill at £500 due to disconnection costs or something.

 

I phoned them, told them what i was previously told but they said there is no such thing.

 

They said I had to pay £5 to stop it being passed to a collection agency.

 

 

I did so and then made a complaint to O2.

 

They say they cannot help me as there is no note on my account that this chat has ever taken place.

 

I realise I have been stupid in just believing this guy on chat, and not taking down any names, etc.

It was something I didn't really think about at the time.

 

As it is May's, June's, July's and shortly August's bills, it will be around the £130 mark.

I cannot afford to pay this from my September loan and the continuing bill will also be an issue.

 

Anyone got any recommendations as to what I can do.

 

Everything I have said is 100% genuine, thanks for any help/advice.

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deanoa100

deanoa100

Posted
  • Author
Posted

no as I said I do realise I made the mistakes of not dealing with them in writing, taking names, etc, I'm new to all this haha!

Think it was a 24 month contract, so around another 12 months.

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Gazette

Gazette

Posted
Posted

Why not take a chance and go straight to the top?

 

Email the CEO of 02 at [email protected] and explain your situation. Chances are your complaint will be passed on to an executive complaints department (usually much more efficient that normal phone drones) and properly dealt with.

 

Good luck!

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O2SocialMediaTeam

O2SocialMediaTeam

Posted
Posted (edited)

Hi deanoa100,

 

Sorry to hear about your grandmother and the inconvenience caused regarding your monthly contract with us :(

 

We'd like investigate this and look for an alternative solution for you. Could you please drop us an email to webteam @ o2 dot com with all your details? We'll try our best to sort it for you.

 

Thanks

Abs

 

O2 Social Media Team

Edited by BankFodder
Approved by BF
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BankFodder

BankFodder

Posted
Posted
Many thanks for the email address, will do that now. Hopefully can resolve this issue shortly.

 

Please will you keep us updated so that we see if the O2 Customer service are helpful.

This will beuseful for other people on this forum.

 

Thanks

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deanoa100

deanoa100

Posted
  • Author
Posted
Hi deanoa100,

 

Sorry to hear about your grandmother and the inconvenience caused regarding your monthly contract with us :(

 

We'd like investigate this and look for an alternative solution for you. Could you please drop us an email to webteam @ o2 dot com with all your details? We'll try our best to sort it for you.

 

Thanks

Abs

 

O2 Social Media Team

 

thanks for your reply. I will send that email right away and hopefully a solution can be found soon.

 

Cheers,

 

Dean

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deanoa100

deanoa100

Posted
  • Author
Posted
Please will you keep us updated so that we see if the O2 Customer service are helpful.

This will beuseful for other people on this forum.

 

Thanks

 

Yer as soon as any solution is found then I will post it on here.

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  • 5 months later...
deanoa100

deanoa100

Posted
  • Author
Posted

Sorry for the long delay, but just for the record, O2 have been very helpful. Thanks for posting the email address to Ronan Dunne, I emailed him and he passed me on to Richard Chew. He has been helpful and an agreement was reached. Hope this helps anyone in the future, they have been good, cannot fault them. Thanks for the help and advice posted on here also.

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