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    • Hello, firstly thank you for reading this. I know no one wants a long winded back story. So I’ll be breif. I entered a local store to buy some paint (which I did pay for) I am honestly not a bad person or a theif.   Didn’t have a basket or trolly as was on my lunch break. Whilst picking up the three tubs of paint placed some masking tape in my pocket (it was hanging out of so I had every intention to pay) just didn’t have a hand free. Paid for my goods (forgot about the £4.39 masking tape) I’ve got so much going on and im not well at all (like I say no one cares I get that) also have autism so wasn’t thinking particularly like others do maybe (who knows my minds going around and around) I left the store after paying, was pulled back in by security. Asked for the tape which I gave immediately  shook up. Gave them my ID and details. I was given some paper and told to expect a large fine in the post for their time and the tape and sent on my way. my questions are: I hardly ever go out without support so the ban I guess I can’t go there now for anything (their loss) - ok but is my photo going to be all over with my name? how much am I expecting in the post as a fine? I have sent them cash in the post recorded signed for delivery to arrive tomorrow (incident happened today) for my error. Their Address was on the bit of paper. i have read two posts on this page but they were from many many years ago so I hoped for updated advise please? 
    • V important you read lots of BMW threads too !  
    • So should I send them a new SAR and put my date of birth on it? Or do I need to send them some proof? Driving license? 
    • Thanks so much for your help!! I've emailed them, and when they reply saying they can't do it I'll reply and state my rights. I'm so glad I found this forum, and will read all of the posts I can find and help guides available for the future. Really can't thank you enough.
    • utter BS, doesn't matter you signed it. pers i'd be writing as per the other threads here rejecting the car as not as described under CRA etc and be done with it. as its a debit card you could also do a full chargeback within 120 days to your bank and simply dump the car back to BMW. 100's of like threads to read here. get your ducks inline. make sure you know what you are doing and off you go. dont take any BS from BMW, no matter what you sign it does NOT remove your consumer rights. p'haps it might be on the off chance you are a good manager , a quick phonecall tomorrow saying you dont want it because (no bla bla fitted) it might be resolved in 5 mins..i will guess to date you not tried
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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URGENT help needed WONGA


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Hi i have been dealing with wonga now for the past 6 months. My 1st loan was small to which i paid back in full and on time. The next month the same thing happened. This has been goin on for the last 6 months,

 

Last month like an IDIOT i borrowed £1100 from wonga which is due to be repaid on the 5th September 2012. The amount due is £1387....

 

My problem is that i have now found myself trapped and have to borrow from them each month to live on. (I CANNOT AFFORD MORE THAN £200 this month) Its like basically i get paid, pay Wonga back in full and then borrow my wages from them again...

 

Well the time has come to which i need out of this terrible situation ASAP. I have read all of info on your forums with regards to dealing with wonga direct but need some advice..

 

So far i have cancelled my bank cards (reported them lost as to get complete new cards) also have informed my bank to cancel any CPA on my account to which i was successful.

 

My problem is where to start,

 

do i call them now and ask for a repayment plan?

Wait until the loan is actually due which is in 2 weeks time 05/08/12 and then tell them the situation?

 

I can afford to pay them £200 every 4 weeks as per my salary pay. By paying this amount to them the debt of £1387 would be clear in 7 months... Are they likely to accept??

 

Please help me as it is causing me sleepless nights and alot of stress....

 

Thanks for any advice Alex

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Email or call them. They are usually good at offering repayment plans. If you call them or they call you, make sure to record the call so you have proof of what they say or agree to.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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ok so should i call now?

 

the only reason i was thinking of leaving it until the actual pay day of 05/09/12 is so that i could move my money incase they did manage to take it.

 

Any advice on what i should be saying to WONGA on the phone?

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Just tell them you want a repayment plan. Dont defer the loan or roll it over.

 

However, make sure you secure your money first, just incase they try and take it regardless.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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You could try calling them prior to the due date to try and set up a repayment plan in advance. If they say you have to wait until after the due date then make sure your account has no money in it because they will take whatever they can. They are one of the easiest to deal with and will freeze all interest and won't add on any extra charges so you'll only pay back what is due. Even when you enter a repayment plan they are also quite happy to make ammends to the dates or amounts (sometimes you might be asked to make a small token payment if you want to make a big change to the plan). Their system automatically debits the amount on the dates specified and your Wonga account balance will update accordingly. If you are able to make some form of early contribution of payment at any time then don't do it through their website (even though it gives you the option) but ring then up so that they can adjust the payment plan.

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So my payment to wonga of £1387 is due on the 5th of september and i havent contacted them to say that i cannot afford this repayment as i dont currently have a parachute account. I have cancelled my bank cards and got new ones so that should stop them taking it.

 

How should i go about asking them for a repayment plan? i was goin to offer a token payment of £87 on the 5th september and then offer them £150 per month until the debt is clear any1 no if they likely to accept this??

 

any advice would be greatly appreciated

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So my payment to wonga of £1387 is due on the 5th of september and i havent contacted them to say that i cannot afford this repayment as i dont currently have a parachute account. I have cancelled my bank cards and got new ones so that should stop them taking it.

 

How should i go about asking them for a repayment plan? i was goin to offer a token payment of £87 on the 5th september and then offer them £150 per month until the debt is clear any1 no if they likely to accept this??

 

any advice would be greatly appreciated

 

Hi there, did you receive a welcome letter with wonga? If you did, did it have the wonga logo on it?Also how long did it take to receive the letter?

 

Thanks

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Yes, inform them that you are having financial difficulties.

 

I know others have said to ring them, BUT, unless you can record your calls (both sides) then you will be better off sending them a letter outlining your difficulty in paying, and how much YOU can afford to repay at a rate that is comfortable and realistic to YOU, not them.

 

You can obtain 'proof of posting' from the PO counter which is free.

You will then have written evidence that you did inform them of your difficulty to repay the agreed amount, and not some random phonecall to which you have no evidence, unless of course you can record it.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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