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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Already have caution, now happened again due to my Illness - summons 1st NOV ...HELP


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Hello so to clarify was any other civil loss recovery firm involved such as RLP ?

Can you pm the site team using the report icon with the name of the supermarket ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thank you. I really don't want to be seen as using it as an excuse, but it IS a reason. Both for the fact I was in the supermarket in the first place feeling desperate/on auto-pilot and the fact that medically I was quite unwell at the time of the incident, it's two fold really. I know if I was well I would not have ended up in such a situation, I wouldn't feel a need to get hold of all those food items in the first place and I also wouldn't be putting myself in danger physically to the point where my judgement is compromised.

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Hello so to clarify was any other civil loss recovery firm involved such as RLP ?

Can you pm the site team using the report icon with the name of the supermarket ?

 

No, no civil loss recovery was involved. As I said the first time I knew of this was a telephone-call to my home address.

I will pm that in a second.

 

What I haven't mentioned is

(thought I did mention this in OP but see I did not)

that alongside the eating disorder I have

I am a type one diabetic and my blood sugars were also low at the time of the offence

(all linked with my eating disorder, it's all very complicated I guess)

 

which added to the depersonalisation as I'd descrive it.

 

I mentioned this to the officer and said the whole thing was a blur and that I knew what I was doing within that blur,

but I was not fully aware or in touch with reality, if that makes sense.

 

I was scared whern I got home and realised exactly what I'd taken again.

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Nobody??? :( Should I be pleading guilty or not guilty, even? Does 'guilty' basically mean you did it or does it imply specific intent that may be questionable in my case? I have no idea what to say and know I should have prepared morebut head has just been a complete mess lately :(.

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The supermarket should have a colleague there to remind you to scan things. If there is no colleague, how can you use such a volatile system?

'Volatile system' - that's a good way of describing it. These things are extremely unreliable. If I do use them, I make damned sure that I check the receipt before moving away.

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Nobody??? :( Should I be pleading guilty or not guilty, even? Does 'guilty' basically mean you did it or does it imply specific intent that may be questionable in my case? I have no idea what to say and know I should have prepared morebut head has just been a complete mess lately :(.

The offence requires two elements. Actus Reus (AR - the action), and Mens Rea (MR - the guilty state of mind). You would plead absence of MR in that you were 'out of your mind' (diabetes, eating disorder).

 

You should be represented. Point out that you are not and that this lack of organisation is a direct result of your problems. Ask for an adjournment, and then get a solicitor and a medical report.

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If you are at Magistrates Court tomorrow then I can let you know what to expect.

 

You MUST turn up at the allotted time (usually 10:00).

When you get there, ask for the Clerk to the Court. Usually a friendly person who has a clipboard and a list... They will need to tick you off on the list, to "book you in" so to speak. They should ask you if you want to speak to the duty solicitor. Say yes - or ask if there is one if they do not offer. The Clerk is normally friendly and you can ask them about procedures, what court you will be in, etc.

 

You will have about 5 minutes or so to describe your case to the duty solicitor. At this point you just need to know how to plead. Ask them if they will plead for you.

 

You may have to wait a long time for your case to come up. I like to sit at the back of the court during this time to get a feel for the proceedings and how the judges are. This helps me with my nerves and will help you understand what the procedures are. Ask the Clerk for directions to the public gallery if you are unsure about this.

 

You will be called when it is your turn, usually on a PA - or by the clerk yelling out your name.

You will be directed to the stand by the Clerk.

 

The judges will enter the court - you must stand when you are told to.

 

Someone will ask you to confirm that you are PleaseHelp of address this and DOB that. You agree - say "I am".

 

The prosecutor will read out the charge.

 

The judge will ask how you plead.

 

You say simply "guilty", "not guilty" etc.

 

I think the prosecution will have first say. They will read out a brief statement that you were in shop X on date Y and were found to have Z in your possession without having paid. Something like that.

 

You will be given the chance to have your say. You should speak to the judges here. I usually start by apologising for the offence (since I would normally have been pleading guilty) and offer some explanation in mitigation.

 

The judges then retire for a fag and a coffee. You have to wait in court IIRC.

They then come back and hand down the judgment. In my case, invariably points and a fine (I was a bad boy in my youth). The worst I got was a 42 day suspended sentence for non payment of a fine. It was handed down as "You are sentenced to prison for 42 days... (long pause for effect), suspended for XX". Let me just say that it had the desired effect... LOL.

 

I strongly recommend you find:

1. The duty solicitor for advise. Ask them them represent you (but I don't recall them doing that). The minimum you need is your plea.

2. The public gallery to see how it all works. You have every right to be there - just come and go quietly and sit and observe.

 

Good luck tomorrow. I hope it works out for you.

Edited by Bandit127
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I would add to the post above that the procedures are formal, but the court is not so formal. The magistrates are generally friendly and OK to talk to. They might ask questions and you can answer normally. They are used to "normal" people if you know what I mean.

 

They probably see 10 or 20 people a day who are in a similar position to you (and me) and this makes the process a whole lot easier to deal with by yourself.

 

It is still a nervous time and is always nice to get it over with. As above, sitting in the public gallery helps me with this. Others don't do that. But you will get through it no doubt.

 

Please let us know how you get on.

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Well 'In court tomorrow' was last Friday...............

 

Do we think poor old pleasehelp7 is having porridge for breakfast.

 

I hope not.

 

H

46 years at the pointy end of the motor trade. :eek:

HMCTS Approved Technical Expert and Independent Motor Trade Consultant

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