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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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oh and I wanted to thank Hallowitch for all her help initially and for pointing me in this direction!

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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Got this to send in response to the Ministry of Justices nowt to do with us guvner email what do you think?

 

The reason for contacting yourselves is that the relationship between BCC, Capita and their bailiff companies results in a clear conflict of interest.

There are many individuals who have been subject to illegal workings by the bailiff company (front loading of fees, harassment of vulnerable individuals etc) this is then not robustly investigated by the council concerned as it is not in their interest to do so.

 

You could add that they are acting unlawfully in much of their enforcement activities, regarding fees, phantom visits, multiple charging on visits and that the Capita/Equita/Ross & Roberts tie up in many councils is detrimental to the public interest, and procedural fairness in enforcement, as Capita have a reason not to deal with debtors according to the regulations, but as the appointed bailiffs are part of their group of companies, they are more inclined to use legal enforcement as a first rather than last resort to aid the profitability of their bailiff arms.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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The reason for contacting yourselves is that the relationship between councils/Capita/Equita and Ross & Robers results in a clear conflict of interest and is detrimental to the public interest and procedural fairness in enforcement. Capita have a reason not to deal with debtors according to the regulations, but as the appointed bailiffs are part of their group of companies, they are more inclined to use legal enforcement as a first rather than last resort to aid the profitability of their bailiff arms.

There are many individuals who have been subject to illegal workings by the bailiff company (front loading of fees, harassment of vulnerable individuals etc) this is then not robustly investigated by the council concerned as it is not in their interest to do so.

I suggest looking at the following website to get an indication of the depth of the problem.

 

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?168-Bailiffs-and-High-Court-Enforcement-Officers

 

sent

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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oh and I wanted to thank Hallowitch for all her help initially and for pointing me in this direction!

 

your very welcome

 

love your letter but it just goes to show you the lengths they will go to before they admit defeat and remove the charges its a complete and utter joke

 

 

just to add according to the Equita website they enforce for 211 local authority's

 

according to the ministry of justice certificated bailiffs register they only have 103 bailiffs

Edited by hallowitch
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your very welcome

 

love your letter but it just goes to show you the lengths they will go to before they admit defeat and remove the charges its a complete and utter joke

 

 

just to add according to the Equita website they enforce for 211 local authority's

 

according to the ministry of justice certificated bailiffs register they only have 103 bailiffs

 

They are verrrry busy bailiffs attending all those properties in the 211 different areas seriously they must think we are daft

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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...just to add according to the Equita website they enforce for 211 local authority's

 

according to the ministry of justice certificated bailiffs register they only have 103 bailiffs

 

At that rate then, there must be hell of a lot of ghost bailiffs in operation.

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At that rate then, there must be hell of a lot of ghost bailiffs in operation.

They're sitting at home on google earth I will continue to push but I'd urge other people to follow my lead we need to get multiple complaints in

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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Those of you following this may recall at the end of July I requested all info held on me by BCC today I received a letter asking for telephone nos cos they can't trace any calls oh how I laughed they have called me on both of the numbers I have used...

Edited by mellymoo74

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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So I am going to email suggesting that they check for calls made at the same time as the notes on my account and to remind them that the info needs to be with me this week do I need to do anything else?

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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So I am going to email suggesting that they check for calls made at the same time as the notes on my account and to remind them that the info needs to be with me this week do I need to do anything else?

 

tell them you want the screenshot of your account as its a complete history of your debt with Equita and you see no reason why they cant give it to you its not personal information its Equita and the bailiffs information of your account

information he inputs at the time he attended your property after all its this information he would be relying on to claim the fee and to defend himself in a form 4 complaint

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Those of you following this may recall at the end of July I requested all info held on me by BCC today I received a letter asking for telephone nos cos they can't trace any calls oh how I laughed they have called me on both of the numbers I have used...

 

If they phoned a mobile you will have the date and time of the call in your call log on the phone, so that would be proof of call, were the calls recorded?

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Thanks both, will put that in the email. I called from work and home unfortunately, the mobile was used for the text convo with the bailiff. BCC states that all calls are recorded so they should have copies I'm less interested in those though because I make notes it's the info they hold on my account written by them and Equita I want.

Edited by mellymoo74

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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Thanks both, will put that in the email. I called from work and home unfortunately, the mobile was used for the text convo with the bailiff. BCC states that all calls are recorded so they should have copies I'm less interested in those though because I make notes it's the info they hold on my account written by them and Equita I want.

 

 

If they continue stating they can't locate or retrieve the recordings, this must go in your favour at least a small amount.

 

It would be interesting to see if they can retrieve recordings which they would have no objection to releasing. If so, that would prove they have selective powers with regards what material they can find.

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Thanks both, will put that in the email. I called from work and home unfortunately, the mobile was used for the text convo with the bailiff. BCC states that all calls are recorded so they should have copies I'm less interested in those though because I make notes it's the info they hold on my account written by them and Equita I want.

 

Keep and archive the texts you had from the bailiff

We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Oh I have done Brassnecked, its why in all the correspondence where I have mentioned them to the council/equita/moj/lgo/oft I have stated date and TIME they were sent as well.All I wanted originally was for it to be taken back by BCC, now I want to ensure they dont do this to more vulnerable people than myself. If they can argue the toss as much as they have with me when all the way through I have shown I can PROVE they werent at my house what are they doing to other people?It makes me very very angry

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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Oh I have done Brassnecked, its why in all the correspondence where I have mentioned them to the council/equita/moj/lgo/oft I have stated date and TIME they were sent as well.All I wanted originally was for it to be taken back by BCC, now I want to ensure they dont do this to more vulnerable people than myself. If they can argue the toss as much as they have with me when all the way through I have shown I can PROVE they werent at my house what are they doing to other people?It makes me very very angry

 

Had a response from the LG and council as the Mj passed my claim into them will post it shortly as its interesting

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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  1. On the 11th July I requested a full Breakdownlink3.gif of the fees including dates and times that the alleged visits occurred this was due to the fact that I have received no paperwork, nobody has knocked on my door and due to the cctv camera mentioned on the following dates 10th July, 26th July and 1st August I can show no-one has attended my property. To date this has still not been received.
  2. 16 May - Longitude 1.540285 Latitude - 52.480579 9th July - Longitude 1.540285 Latitude - 52.480579 there are the coordinates for your office as you can see it is a simple matter to find this information out online this is why I have asked for screenshots taken from the digital pen that all certified bailiffslink3.gif within Birmingham are supposed to use as per your report to the Overview Scrutiny Committee

Ive been thinking about this perhaps the coordinates are correct because a bailiff or a member the office staff is using a digital pen logging visit fees on several accounts while they sit at there desk

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Hi Hallowitch the pen is basically a gps so would log the coords from where it is used, google maps shows coords so if they are not using it they can make it up from home. The pen also logs the time which as you know is 'unavailable' in my case so they've clearly cobbled it together later or as where I live is confusing have been to another property altogether

Edited by mellymoo74

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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Got em on the front loading! £26 was taken off that first payment yet they claim they had made 1 visit which would be £18.50 hah

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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Got em on the front loading! £26 was taken off that first payment yet they claim they had made 1 visit which would be £18.50 hah

 

I hope the council are going to check all this bailiffs accounts and issue a form 5 to his court of certification

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I hope the council are going to check all this bailiffs accounts and issue a form 5 to his court of certification

 

I'll second that and believe it should be expanded to give Equita a final warning over the actions & charges of their Bailiffs.

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Hi Hallowitch the pen is basically a gps so would log the coords from where it is used, google maps shows coords so if they are not using it they can make it up from home. The pen also logs the time which as you know is 'unavailable' in my case so they've clearly cobbled it together later or as where I live is confusing have been to another property altogether

 

I would suggest that if the Logging software allows members of staff to alter the coordinates in the log, then the system is clearly not up to spec, and is challengable, as it cannot be proof of anything, if so easily changeable!

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