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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Eviction for Benefit Fraud. Please Help.


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There are a couple of issues here.

 

1. The OP has rent arrears, and the hearing for possession has been adjourned on terms (paying water rates plus 6 quid towards arrears) for 8 weeks for the outstanding housing benefit claim to be addressed. It is not a suspended possession order as the OP stated; SPOs are given when there is a clear method of paying the current rent plus something towards the arrears, which is not the case for the OP.

 

2. A HB claim can be made whilst someone is being investigated for benefit fraud IF the circumstances prevailing at the time the original claim was suspended have changed - which the OP seems to be stating is the case. OP now needs to await the outcome of the claim that was made - OP has been told it will be four weeks, so they will know soon enough. If OP has provided proof that they are living as a single person and are entitled to the benefits they are claiming for, and has provided proof that the alleged non-dependent who the benefits investigators believe was living there is no longer resident - i.e. provided a tenancy agreement, council tax, electoral roll registration, utility bills, and bank statements for that person at another address, then the claim is likely to be successful. Without that information the claim will fail.

 

3. The local authority have already obtained a liability order for the unpaid council tax - when a fraudulent claim is found with CTB, it is repaid to the correct LA department, leaving the CT account in arrears. Going to court over that matter is therefore straightforward - has the CT been paid? No? Court ordered liability - and the bailiffs will be sent in. The biggest issue the OP will have with this is that the council tax benefit will have been withdrawn on the basis of some fairly strong evidence that someone else was living in the property. Someone else has already mentioned that they will have surveillance and other proof - this is spot on; benefit fraud is taken very seriously. The likelihood of the OP only having letters for this person delivered to the address is slim to none - the proof will include months of this person coming and going from the property. Whilst the benefits investigation units do occasionally get things wrong, it is fairly rare as the evidence is usually irrefutable.

 

Lastly, what can the OP do? Wait. There's nothing she can do until the HB claim has been decided, and there's likely nothing she can do if it is decided not to award her further benefits in the interim - they are entitled to suspend or deny a new claim IF they believe the circumstances have not changed. The proof will either show that they have, or will be insufficient.

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I also doubt that anyone here is judging, they're trying to help. The bottom line is that without complete honesty, there's not a lot that can be said. Experience shows that situations like this are rarely without fault on the claimant's side - giving the absolute truth will elicit accurate assistance.

 

On that basis, if the OP has had someone living with her, it is better to say as much and then advice can be tailored to the specific situation.

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You seem to have missed out in earlier posts that she was already interviewed under caution and that she had a solicitor, and that she'd already gone through the appeals process...maybe you did mention that, I can't be bothered to re-read 9 pages of posts to find out. Nonetheless, I had already gathered, as I believe most others posting here, that the story was not a full story. Really, your 'friend' is in very deep trouble, and if convicted is likely to get a prison sentence as I cannot imagine the fraudulently claimed benefits over a 6 year period are less than 20k.

 

Shelter can assist with the housing issue - but further to my earlier response (a few days back), it is highly unlikely she will get her housing benefit reinstated this far along in the prosecution process - I believe I did say that giving accurate information would elicit accurate assistance. Her benefits are likely to have been suspended, rather than merely cancelled, which makes a material difference. If found innocent, then all her back payments will be re-instated, however in the interim, it is likely that only small payments will be made to her, if anything at all, and if convicted then the HB won't be paid and she'll be evicted. She won't be homeless however, as I said she'll likely go to prison. And if her partner was complicit in the fraud, he'll be investigated and prosecuted too - which may explain his evasiveness.

 

The court may wait until the process is over before evicting.

 

Sorry, but there is no way to sugar-coat this information - benefit fraud is serious, and if she's been interviewed under caution and been through the appeals process she KNOWS what evidence they have against her as at some point they would have revealed as much - hence getting her admittance that he was there sometimes for 5/6 years. If there was no evidence as you have stated on several occasions, then this investigation would have ended some point after the first interview. You may not be being given the whole story - and if you are, then you are not giving it to us here - but most of us aren't foolish enough to not be able to read between the lines.

Edited by Lea_HTH
Added info re partner.
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Actually, what your friend needs most right now is an experienced benefit adviser to take over the case going to Tribunal. This adviser could then try and get the case heard urgently, and were it me I would make the request for a revision of the new claim into an appeal request and try to get both heard at the same time, since they deal with the same matter - when and when not the ex was living at her house and whether he is currently living there.

 

OP said the appeals have been 'done'.

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yeah thanks.

got that.

her solicitor will deal with tribuneral appeals and the going to court and stuff. but he doesnt do civil, which is where the rent got dealt with.

 

Again, you seem to be posting different information - in post 166 you state the solicitor 'has done the appeals', that's past tense. In this post you say 'will deal'.

 

Which is it?

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I think there is some cross-purpose here.

 

What is the appeal for? For the benefits decision to be overturned re granting of benefits?

 

OP, the post you tell me to read makes no sense in relation to what I asked. I shall have a quick re-read of the thread just to see whether you mentioned it previously or not.

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My understanding is an appeal has been put in regarding the original living together decision. A revision has been requested regarding the new claim which was refused on grounds they were still living together.

 

Cheers, I had got the impression from the posts that the appeals had been done and prosecution was pending. I still think the whole story hasn't been told however.

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Post 132, point 3, referred to the Council Tax issue. If the bailiffs have already been sent in, then there is already a liability order.

 

I will repeat, however, that I don't think the full story is available to us, and therefore any snippets of advice given may be wrong as they respond in isolation to bits that may change if the full story was given.

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