Perfect Home problems

[vicandray]

Please help, Lots of problems with Perfect home, initially bought a Ps3 and spent 3 months rectifiying the salespersons mistakes, only to be dragged into another contract for a new tv, endless promises which went unfulfilled, after only having the tv for 2 weeks, we were offered a new property and decided to move, in the middle of moving my diasbled son was hospitalised and everything else went out of my head, so I did not get chance to contact anyone to say I had moved let alone PH, I was at home in between coming back from the hospital to get some more things for my son and to freshen up after being back and forward to the hospital for the last 3 weeks, There was a knock on the door to which my partner answered only for it to be the Finance team from perfect home to collect the goods, on calling the store I was informed that if I came into the store and paid the 3 weeks outstanding then the situation would be resolved, so I told the finance team at the door this and was informed that was not good enough and they either came in to get the goods or the police would be called and it would be taken anyway, when asked why I had just agreed this with the person instore and then told that wasnt the case, I asked why not and was informed that this person was the store manager and they wanted the goods back, as I had commited fraud and obtained goods by deceit, even after offeeing to show all of the paperwork from my son being in hospitall I was informed listen love you can do this the easy way or the hard way, so when I asked him to explain what he meant, I was told, we have called the police and they will gain access anyway, so instead of embarressing myself in front of my neighbours anymore to just go and get the item before the police came, with this I said I would wait for the police and explain the situation to them, I then returned inside and closed the door, only for the manager to call my phone from outside the door and be told that it was coming out the house either the easy wayo r the hard way, if I wanted the hard way that was fine and they would await the police, whilst waiting for the police to arrive, the manager continued to bang and shout through my front door, even though I had already been out and siad that I would await the police, this was continues for the next 1 and a half hours, to which the police then arrived, as soon as they arrived I went out to speak to the officers and was told by the store manager that they didnt care about my excuses even tough I had offered to pay the outstanding 3 weeks payment to them there and then or to go into the store in the morning, I was called a liar and a thief,the police then said that they were well within thier rights ot do this and to just let them take the tv??, where do I stand on this matter as I am very still shaking form this ordeal and was more than courtious to both the manager and the police as well as already being traeted badly in the past and having to rectify problemd caused by them in the past.

[gl1tangerine]

Hi vicandray,

 

Please don't take the unhelpful post above to heart. PH do not have the right to enter your home and neither do the Police have the right to get involved in the matter. You have very good grounds to make a complaint.

 

I'm sure someone will be along soon who can point you in the right direction.

 

Hope your son is ok now.

[PerfectHomeUK]

Hi vicandray,

 

We are really sorry to hear of all the problems you have experienced.

 

We would like to investigate this for you ASAP.

 

Please could you send an email with your full name, address, contact number and a brief explanation of what has happened to our Customer Service team at cs @ perfecthomestores.co.uk? (without spaces)

 

They are keeping an eye out for your email and will try to resolve this for you.

 

Sorry again, vicandray.

 

PerfectHome

[MARTIN3030]

We would like to investigate this for you ASAP.

 

How can uberagency investigate this when they are only an agent for Perfecthomes and simply refer compainants to PH customer services ?

 

Vicandray....please keeepyour thread updated.