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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Northern Rock together PPI


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Hi,

Bit of a story but advice required.

In 2001 I took out a mortgage and credit card under the Norther Rock Together deal, this was joint with my ex-wife.

We split and divorced in 2004 and have had no contact since.

I then hit financial difficulties culminating in entering an IVA in 2011.

On recently checking my old agreements, I found that one of my creditors - Northern Rock had PPI on the agreement. Yes, I did sign the agreement originally with PPI ticked however, this was completed through an independant agent whom I cannot recall who stated we needed PPI to get the deal as this was our first house.

The rate was 69p per £100. We did borrow a lot on the cards initially to complete repairs etc to the new house but this was settled in 2004/5 when the house sold, but when i hit financial difficulty, i naivley replied on the cards to get by and this is where the real trouble began. I was the principle card holder on the account.

I am aware that moneys received if I was successful in a claim that money would go over to IVA and this potentially will clear the balance owed to Northern Rock now in the IVA.

Is it worth persuing a claim?

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Yes it is worth going after because it will help reduce your debts within the IVA.

 

If you were told you must have it then that is a mis-sell.

 

Have you got all of your statements for the loan and card? If not, SAR the lender to get as much detail on the accounts as possible.

Edited by ims21

 

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i don't have all the documents but could SAR them. Is it worth contacting anyway and putting a claim in without the figures whilst awaiting a sar, to see what they say?

Are CO-OP paying out easy?

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Complete a fos questionnaire for each account and send it to the lender. Fos questionnaire is available from the fos website.

 

Without the base data you won't be able to check whether any offer they may make is correct though.

 

It is an idea to put in a spreadsheet of claim with your complaint as it shows that you have done some research and know what you are talking about.

 

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