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    • He was one of four former top executives from Sam Bankman-Fried's firms to plead guilty to charges.View the full article
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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Perfect Home problems ***RESOLVED***


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Hi i have recently been extremly ill due to a virus.

 

I contacted Perfect Home to let them know i couldn't make any payments for about 3 weeks as the virus is contagious.

They said that's fine and i would have to pay £45 then.

 

I was happy with that but over the last week they have been hounding me with calls ringing every hour from 9am until 6pm

and today they have left a message asking what time they can come and pick up the playstation 3 on Monday i had from them.

 

I have paid more than 1/3 of this so are they allowed to just take it?

 

The odd thing is they never mentioned the chair or tv stand i had from them.

 

The Playstation itself is in repair with Sony as the laser was faulty and luckily it is covered under warranty still

as i never took out optional service cover from Perfect home.

 

So the Playstation isn't actually in my flat at the moment.

 

Any help and advice would be greatly appreciated

 

thankyou.

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is an HP agreement

 

if the ruddy thing does not work THEY should not be asking you to pay for it

for the time its useless

 

they should have been contacted and told to replace it.

 

as for 'them' taking their goods ...no dice!!

they ARE NOT bailiffs and have no powers AT ALL

 

and you DON'T EVER need the optional insurance cover!!

 

SOGA is your friend.

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

watchout for PENALTY fees as you could not pay

 

they are unlawful

 

dx

 

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi theone2k12,

 

We're sorry to hear of the problems you have had.

 

Could you please email our Customer Service team at cs @ perfecthomestores.co.uk (without the spaces) with your full name, address and contact number so we can locate your account details quickly and help resolve this as soon as possible for you.

 

Our team is looking out for your email.

 

Thanks,

 

PerfectHome

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please keep the thread update theone.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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They came out yesterday to collect the goods but i was out they pushed a note through my door.

 

It's getting to the point now where i just keep my phone switched off as the calls are becoming a nuisance

 

on Saturday i recieved 15 calls from Perfect Home.

 

I'm tempted just to draw up a contract stating they can take the chair and stand and the monies thats been paid on them will cover the full cost

of the Playstation therefore settling the account in full.

 

Does anyone know if i'd be able to do this?

 

@perfecthome customer services a e-mail is on it's way to you also a copy will be sent to my solicitor too. The Playstation will be back a week today Sony have e-mailed me to confirm this.

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Again today constant phonecalls. I'm saving all the voice mail messages they are leaving me and also logging every call. I have told Perfect Home in my e-mail they are not to phone me but they are still phoning. Getting to a point now i'm considering changing my number. I don't have a smartphone so can't download any call blocking apps.

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The customer service team so far have been quite good. The area manager is going to phone me about 1pm so will see how that call goes. But so far the store have not contacted for 2 days me since i asked customer service to stop them from calling.

Hopefully he'll accept my offer and the account can be closed then.

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Hey guys im new on here and although im not and never have been a customer of perfect home, i do have a very close friend who manages one of their stores. Not long after he started to work for PH he was telling me about their protocol with regards to chasing payment's and how he didn't like the aggressive way in which he was instructed to collect payment's. He told me that if anyone failed to pay he had to enter into their homes and remove the goods with full knowledge that this is not legal without a court order. I then asked him a hypothetical question "What could you do if i bought a big TV and settee from PH and then refused to pay" He replied, "absolutley nothing, the police are not interested and the court;s will not implement an order of any kind"

 

So basically the only thing PH can do is make idol threats to often financially vulnerable people and use scare tactics to bully folk into paying for their ridiculously expensive tat, i mean goods.

 

Hope this helps to de-stress anyone who may be worried about these robbers ;0)

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  • 2 weeks later...

Ok so perfect home r a pain!!

Firstly they are only allowed to leave 1 voicemail per day,

They can call at ur property if they have no joy on the phone

But they have no legal right to enter or take goods without ur permission!

They try and use bully tactics to force payment or goods and as for cover plus and theft and accidental damage cover there not worth the paper there written on!!

As for "temple finance" well that's a trading name there's no finance company it's the store manager who decides if u can have a product!!

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Hi firstly sorry for the reply to this thread bt I want to add my story - basically in march I took out a tv with perfect home and always paid a month ahead as I get paid monthly! When I set this up I explained I had home insurance so they said it would have to be added at there end n I would get it refunded once I brought in my home insurance proof which I did and still to this date I'm waiting for the credit! But Then in may I took out a cooker with them and they said no deposit is needed for the cooker as I'm due a credit , so I left the account at that! Since then for the last ten weeks I've been harrassed by daily phone calls and voicemails from both perfect home and temple finance!! I have had temple finance debt collectors knocking at my door when I wasn't in and last night was horrendous ... They turned up at my back door demanding £200 for the last 2 months or they will remove me to get the goods! I said u have issue with the account and have been waiting for a statement showing the debuts and credits which I have requested many times! Together argued and intimidated me and were shouting to pay them now or they ring police to remove goods! I said ok do that as u have no warrent etc to so! Thy sar outside my house smoking and circuring my drive and rang the police ! One man even said he had a warrant card! I said maybe but not for this case! Police come and said they can't help as they have no warrent n stayed til they went to 'keep the peace '. Finally they said they will look again at account call me tomorrow but want the 200 immediatley which I can't pay in one go b they will deduct ANY credit due after !!! As that's the way the computer works! Please some1 help they making my life a missery

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Hi firstly sorry for the reply to this thread bt I want to add my story - basically in march I took out a tv with perfect home and always paid a month ahead as I get paid monthly! When I set this up I explained I had home insurance so they said it would have to be added at there end n I would get it refunded once I brought in my home insurance proof which I did and still to this date I'm waiting for the credit! But Then in may I took out a cooker with them and they said no deposit is needed for the cooker as I'm due a credit , so I left the account at that! Since then for the last ten weeks I've been harrassed by daily phone calls and voicemails from both perfect home and temple finance!! I have had temple finance debt collectors knocking at my door when I wasn't in and last night was horrendous ... They turned up at my back door demanding £200 for the last 2 months or they will remove me to get the goods! I said u have issue with the account and have been waiting for a statement showing the debuts and credits which I have requested many times! Together argued and intimidated me and were shouting to pay them now or they ring police to remove goods! I said ok do that as u have no warrent etc to so! Thy sar outside my house smoking and circuring my drive and rang the police ! One man even said he had a warrant card! I said maybe but not for this case! Police come and said they can't help as they have no warrent n stayed til they went to 'keep the peace '. Finally they said they will look again at account call me tomorrow but want the 200 immediatley which I can't pay in one go b they will deduct ANY credit due after !!! As that's the way the computer works! Please some1 help they making my life a missery

 

start a new thread

 

see below

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hey dx100uk, firstly can I ask what store ur account is held at? Also u need to contact the complaints dept(if ur told they don't have 1 there lying) explain ur situation and ask for a statement of ur account, keep the names and dates of all the people u speak to.

As for warrants and stuff they legally don't have a leg to stand on that's why the APR rate is so high they call it risky business

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not me

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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why is the store manager taking back goods himself when they employ people to do this? Goods can be taken back WITHOUT a court order if with the persons permission. One of my mates dad works for Perfect Home and i just don't understand why people either don't sign up for a weekly payment if you aren't going to pay weekly. If you aren't going to pay for it just send it back and no more is said?? It seems to me that people who move and dont even tell them, dont answer the phone or respond to voicemails and then act surprised when the get a knock at the door must be crazy?

 

Why would a person keep goods they haven't paid for and expect them to not want them back? Is there something else i'm missing with perfect home cos it sound simple to me?

 

start your own discussion thread

you comments are nothing to do with the original posters issue of having to pay for an item that does not work.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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there is no NEED to have any extra insurance....

 

under the general terms of an HP agreement the item must work [HIRE then purchase]

if it don't work , why should the punter have to pay..............its not THEIRS they have 'hired it' to USE it.

they are payig to USE it not for it to breakdown.

 

and under SOGA the item should be fault free within a resonable period

 

your car insurance is NOTHING to do with this issue.

 

totally diff type of insurance!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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i am very aware that car insurance is totally different but the principle i was using is still valid,

 

this person clearly hasn't even told perfect home that the ps3 is away to be fixed as if they knew that then then could firstly confirm the fact with sony and would then also have no reason to attempt to call around and "repo" the item

 

i am just struggling with why you would withhold payments and prelong you agreement just becuase the item has developed a fault that perfecthome or brighthouse couldnt do anything to prevent, if it was like it from day one then fair enough but it seems like some people are looking for an opportunity to stop paying for things... Which is sad and typical of the world we live in i guess. I just looked up the insurance at perfect home and brighthouse and they are basicially the same. They do a few things other than repair stuff and whilst i dont know what the insurance costs its like anything else.... If you sign for something.......pay for it, if you dont want it... Dont sign for it or cancel it. I dont know for a fact but you must be able to cancel it?

 

If you go to a car hire company and pay to hire a car, then that car does not work, would you still pay for that car, or would you expect it to be fixed or replaced?

hello all:-)

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Quite right on the car hire point. My scenario was not very good there!

However, reading these posts, it would seem that PH and Brighthouse , and other such companies are not that easy to communicate with, especialy if you are experiencing difficulties. (which can happen to ANYONE in life !)

hello all:-)

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  • 2 weeks later...

Given that the OP reported resolution in June,this thread now closed.

If you have new issues with Perfecthomes,please start your own thread.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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